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Slice Mobile Reviews 162

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and responsive customer service team. Many people appreciate the staff's positive attitude and efficiency, making interactions pleasant. The user experience is frequently described as smooth and straightforward, with many noting the ease of setup and reliable network coverage. However, some customers have experienced issues with the technology, specifically regarding inconsistent signal and connection speeds that did not meet their expectations for 5G. A few other people also felt that customer service was unhelpful in resolving technical problems or addressing billing discrepancies, leading to frustration.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the setup process easy and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the fast 5G speeds and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

There is no doubt that slice is a good network. They certainly have great speeds and brilliant coverage where all others totally fail. So far very happy, only one small gripe and an issue I have come... See more

Company replied

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 5 out of 5 stars

Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, p... See more

Company replied

Rated 5 out of 5 stars

Great team! Very helpful and responsive to any query’s. Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell! Would reco... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

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4.2

Great

TrustScore 4 out of 5

162 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent Support..

Moved a couple of secondary sims over to Slice Mobile, and everything has been easy to setup and get working, 2 ports over of numbers done by 10am in the morning.
I had to contact support and spoke to George, and even late on a Sunday afternoon they answered within 10 minutes and all was resolved quickly and easily...

February 23, 2025
Unprompted review
Rated 3 out of 5 stars

Price is great

Price is great. Not complaining there. However, I got this mainly for work. The coverage map said I would get good to great service at work but is more like ok to good. Works better than main sim. For the price I will keep it but if or when goes to normal price then it’s cancelled as only been used at work.

February 12, 2025
Rated 5 out of 5 stars

Super smooth onboarding

Joined Slice as I needed a new number ASAP. The onboarding process was super quick and had an e-sim installed in under 15 minutes. They use the EE network and I'm impressed by the speeds I've been getting on 5G. They offer cash back after a year of being with them, so let's see how that goes. It's contract free (so monthly rolling) and the price is decent enough.

There are a few points to note which may be a factor in you deciding to use them, but for me they don't really matter. For example, no wi-fi calling. They are a pretty new network, but they have a community where you can contribute to help shape the network.

Overall, I'm impressed (hence the 5 stars), however it's always best to try out a service before you switch, so they offer a free 7 day trial.

February 6, 2025
Rated 5 out of 5 stars

Esim pay as you Go

Fantastic how I can download esim for pay as you Go I had an issue got hold of slice. They kept me informed about every step and was always on hand to help

February 2, 2025
Rated 1 out of 5 stars

Appalling!

Appalling service, cost me a days business !
Do not buy from this company!

January 23, 2025
Rated 4 out of 5 stars

Simple great service.

The reason for this review is that I wanted a esim that was pay as you go .. after looking around found slice and took advantage of there free trial... So no risk.. after that it worked well so took out another month.. and still pleased .. the whole process from start to finish was so easy would recommend to everyone..

December 30, 2024
Rated 1 out of 5 stars

Expensive and no wifi calling no volte…

Expensive and no wifi calling no volte also bad call quality. Try 1p mobile instead as they offer these services but cheaper using the same Eae network .Don’t waste your time trying this network. Block payments on your cards after deleting the account with them as a safety measure.

November 19, 2024
Unprompted review

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