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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and fun designs, with many highlighting the softness of the fabrics and the vibrant colors. People also appreciate the efficient delivery service and the exceptional customer service, noting the helpfulness and thoughtfulness of the support team. However, some people were dissatisfied with their orders, experiencing issues like delayed deliveries or items not arriving. There were also occasional comments about discrepancies between product colors online and in person, and some found the sizing to be inconsistent or the fit a bit strange for certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the adorable, unique, and high-quality clothing.... See more

Quality

Consumers consistently find the quality of products to be excellent. Many reviewers praise the soft,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and fuss-free shipping,... See more

Order

Customers had ambiguous experiences with order. Many reviewers express satisfaction, noting quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more

Company replied

Rated 5 out of 5 stars

Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs a... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacte... See more

Company replied

Rated 5 out of 5 stars

The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and be... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Clothes and Fabric Manufacturer
  4. Clothes and Fabric Wholesaler
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

230 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was so sweet to receive my order…

It was so sweet to receive my order from you.
It was like getting a Christmas present of Christmas presents. The delightful items you made were all wrapped so beautifully that I hated to open them, but I had to to put them in the proper packages.
Thank you so much.

November 15, 2024
Rated 5 out of 5 stars

Really lovely stuff

Really lovely stuff. I ordered a size up as I don't like my clothes tight and that was perfect for me. They are very well made. If I had one criticism, it's the unnecessary washing instruction tags inside - which are quite hard to cut off completely

November 18, 2024
Rated 3 out of 5 stars

good products, but online store not great

I really like your products, but the online store is not great. The product I received is not exactly like the one shown online. It's a new version with a slightly different pattern and a slightly different color. I could see the difference, as I already had the old model at home and wanted to order the same one in a larger size.

November 18, 2024
Rated 5 out of 5 stars

4 PJs for Christmas

Easy to order, great prices, sizing is bang on. The only comment I would make is that the coral is more orange in person, I love it a bit less.

October 31, 2024
Rated 5 out of 5 stars

Once again I'm an extremely happy slugs…

Once again I'm an extremely happy slugs and snails customer. Top quality products, ethically sourced and manufactured. Great styles and colours to choose from and a super efficient and friendly customer service. Really can't fault this small family run business.

October 24, 2024
Rated 5 out of 5 stars

Delighted

Very happy with everything: we love the tights (beautiful and good quality) and the seller has been very honest and kind (I paid the shipping costs without knowing that it was a local purchase and a couple of hours later I had the tights at home and a refund of shipping costs).
100% recommended

October 11, 2024
Rated 5 out of 5 stars

great service great clothes!

Was great originally ordered wrong size. New set came after an exchange but they came just at the right moment made lovely comfy hospital ward clothes nice and warm and nice and open for all the leads. Made it so easy and look super cute and fun! Even got some socks and a sticker after the exchange =] amazing service amazing quality clothes!

September 23, 2024
Rated 5 out of 5 stars

Gorgeous kids clothes

We love shopping with Slugs and snails, we’ve bought lots over the years but keep coming back for the waffle sets. They are the kids’ favourite pyjamas and so snuggly soft, and have the added bonus of being a handy base layer on the coldest of days. They wash amazingly well and are still vibrant and cosy after a year’s regular wear.

Great value, especially with free shipping to the UK, and always sent quickly and well packaged. We have had several conversations with customer service and they always answer queries super fast and go above and beyond to help resolve any query/issue.

Would definitely recommend, great all round!

October 8, 2024

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