Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs a... See more
Company replied
The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and be... See more
Company replied
This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacte... See more
Company replied
Company details
- Children's Clothing Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Clothes and Fabric Wholesaler
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Contact info
Ireland
- slugsandsnails.ie
4.4
Excellent
230 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long wait. Charged customs fees
Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but I wasn’t refunded. To be clear, this was all out of the shops hands though. Just an unfortunate and frustrating chain of events. I did have a not so pleasant back and forth with the social media manager(?) but the person I talked to through email was very kind and professional. As for the actual products, very Adorable and unique pajamas. I am still happy to own them. I wish this company better luck going forward when it comes to all of this tariffs mess with the US. The customer service person through email explained a lot of their US customers were having similar issues because of it. I hope things get better for them. Thanks for the pajamas.
March 18, 2026
Very happy
Great quality clothes delivered quickly. My 7 year old is very sensitive about the materials his clothes are made from and he loves these, he wears them as pyjamas. We love the range of colours.
March 18, 2026
Absolutely five stars
Absolutely five stars. I’ve came across this wee shop when my little one was only 2. He’s now 6 and lives in their waffles. It’s the only clothing he’s not fussy about and if he is asked to dress himself you can bet he will come out dressed in slugs and snails. He wears it so much even his grandparents order for him when they need a birthday gift.
We used to order when we lived in the UK and never had any issues with shipping. Now we live in Germany and shipping is also amazingly quick and fuss free.
March 21, 2026
Unprompted review
Reply from Slugs & Snails
Thank you for your lovely review! We hope your little one always feels happy and comfortable in Slugs & Snails 😊
Never got product
Never got product, tried to get me to pay for it to be released from customs. Don't order if you're in the states.
February 20, 2026
Reply from Slugs & Snails
Dear James thank you for your review and your email which read “ Please refund and cancel my order 5211. I'm not paying customs fees after I already purchased it from you. That's fucking idiotic. Charge a price that covers all your fees.”
For the record we have shipped your parcel
twice and paid YOUR customs charges both times which we do for all US orders as a courtesy and in an effort to keep our trade links with the USA strong.
We are not policy makers, we are a small family business and the current US tariffs stand at 50% of the product value which totally prices us out of our customers budget if we don’t absorb those costs. However if you wish to, you’re more than welcome to reimburse us for those costs seeing as you feel you should have paid them at point of purchase.
Never Delivered
My order from Feb 9th still hasn’t been delivered (it’s now March 18th), I’ve emailed twice asking for an update on my order over the past two weeks and haven’t received a response.
March 18, 2026
Reply from Slugs & Snails
Hello Nicole many thanks for your review. As you are in Canada we do advise on our website to allow shipping processing times to pass before we can investigate your item as we ship a large amount of post and we also provide full tracking with our orders. We spoke to you early yesterday morning and explained this and investigated your parcel. An post have informed us that it is in Canada and they are reliant on Canada post to update the tracking which they often don’t do and as it hasn’t been marked as returned to us it will still be in your network. Canada post can sometimes be very slow as it goes through the US first and has to clear their new customs regulations first. However we are tracking this for you and keeping an eye on it.
Great tights for long legs !
The order was quick to arrive ,I love the design and the q quality is excellent ,they are long enough for my legs ....which is a rare thing !unfortunately only one pair arrived ,when I ordered two .. However this was very quickly rectified when I sent an email...the only thing I will say is the quality is so good they are going to last for ages!
February 20, 2026
Reply from Slugs & Snails
Thank you so much for shopping with us and we have long legged people here so we appreciate how hard it is to get tights that fit!
Great product
Great product, great service, great communication. My daughter is very picky and loves her new pajamas!
February 4, 2026
Reply from Slugs & Snails
Thank you Katherine, we really appreciate you shopping with us and taking the time to share your lovely review!
Reply from Slugs & Snails
Thank you Alexandra, as parents we know how easily they slip with no shoes on so we like to take a little bit of the stress out of life 🤣
Lovely little business
Lovely little business, amazing customer service when we received the wrong order. Beautiful unique pieces. Affordable. Hugely recommend.
January 23, 2026
The quality of clothes is amazing and…
The quality of clothes is amazing and the colours are perfect!
It fit my daughter perfectly with room to grow.
Yes, the shipping and customs are not cheap so it is best to order in a bundle.
January 15, 2026
I love them!
I love them!
The fit is great. The colour is vibrant. The shipping to Canada was easy. Thanks!
December 30, 2025
Reply from Slugs & Snails
Thank you!! Have a wonderful Christmas x
Reply from Slugs & Snails
Thank you Hanna, it was a pleasure to serve you x
Love it!
I just love everything about these pajamas! They’re cute, warm, the quality of them are great and the fit is perfect too!
November 20, 2025
Reply from Slugs & Snails
Thank you Katherine, we hope you have a snuggly Christmas
Reply from Slugs & Snails
Ah thank you! We have to agree, they are the best!
Reply from Slugs & Snails
Thank you John, it's always a pleasure to talk to you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.