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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, softness, and comfortable fit, with many appreciating the fun designs and vibrant colors. The delivery service is frequently highlighted for being quick and efficient, even for international shipments. Reviewers also commend the customer service for being helpful, responsive, and genuinely pleasant. However, some people were dissatisfied with their orders, citing issues such as items not arriving, discrepancies between product images and actual colors, or problems with sizing. A few customers also experienced delays in delivery or found certain items, like iron-on patches, to be of poor quality.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of the clothes,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight speedy delivery,... See more

Order

People report ambiguous experiences with order. While some customers praise the quick arrival of their... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more

Company replied

Rated 5 out of 5 stars

Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs a... See more

Company replied

Rated 5 out of 5 stars

The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and be... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacte... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Clothes and Fabric Manufacturer
  4. Clothes and Fabric Wholesaler
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

230 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

It's a great product

It's a great product. Get a representative in Finland for local sales!

November 17, 2025
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Reply from Slugs & Snails

We used to have a big store in Finland but they went during Covid, we would love to be back serving our customers there directly so if you know of any stores Jalmari, please give us a shout out!

Rated 1 out of 5 stars

Never got my order

Never got my order

October 30, 2025
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Reply from Slugs & Snails

Hey Ashley, we have shipped your parcel three times, every single time it comes back as rejected by the US boarder control. The first time was due to customs charges not being paid at your side but both of the second times we actually covered the customs charges and your parcel came back again yesterday. I’m not sure if it’s because you have selected a PO Box number for delivery, the new rules on customs are so strict it could be that. We have raised it with An Post as the customs declaration and customs charges are all cleared here so there’s no reason for it to keep coming back.

Hey Ashley we actually brought your parcel over to the US with us and USPS also couldn't ship it as the address was not correct, please drop us an email so we can try and sort that for you.

Rated 5 out of 5 stars

Good service

Item shipped quickly and was in great condition when it arrived. Great service considering it was being shipped all the way to Canada!

October 27, 2025
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Reply from Slugs & Snails

Thank you Todd!

Rated 5 out of 5 stars

Beautiful quality and adorable designs

The tights and socks are so soft, true to size, and beautifully made. The colors and prints are absolutely adorable - perfect for toddlers! Customer service was kind, thoughtful, and went above and beyond. I couldn’t recommend Slugs & Snails more highly!

October 20, 2025
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Reply from Slugs & Snails

Zulfiya, what a lovely review, we are always happy to help and thank you so much for supporting us

Rated 5 out of 5 stars

We love the pj's!

My little boy loves the feeling of the waffle fabric. His Slugs and Snails pj's are his favorite!
Great quality, arrived quickly. Will order again when I can.

September 17, 2025
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Reply from Slugs & Snails

Thank you Charlotte, we are parents too so we know what kids love and our waffles are definitely a hit!

Rated 5 out of 5 stars

Great waffles, Wonderful customer service

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the colors on the website seem different than the actual pajamas. Maybe some more pics with different lighting or no filters would help pick out colors.

October 15, 2025
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Reply from Slugs & Snails

Thank you Michelle, we totally need to update some of our pictures on our website it's on our to do list, the waffles and modern cameras don't pair well together so if you ever want to order again the best bet is to click through to the lifestyle images which are taken in natural light and so the colours without the blur from studio product lighting.

Rated 1 out of 5 stars

Size 7-8 just eay too big

I expected the size 7-8 to be larger, as per description, but it's massive.
It's too big for my girl who normally wears size 9. I think the tight would rather suit a short woman than a child.
I washed the tights hoping it would shrink - but this didn't help, and I can't return them now.
It's a shame, because the colour and quality seems relly nice, but it's unisable for us.

October 14, 2025
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Reply from Slugs & Snails

Hello

We are so sorry to hear you felt the size was too big, we do specifically say the 5-6 6-7 and 7-8 are very generous as we have a high cotton content so have to allow for long term shrinkage but also unisex so need to cover quite a large spectrum of kids sizes. Don't worry about the fact you washed them, if you had reached out to us directly we would have organised a replacement for you, pop us and email and we can sort that out for you.

Rated 5 out of 5 stars

These tights are beautiful

These tights are beautiful, bought for my granddaughter they are so soft and the choice of patterns is second to none. I love this site!

October 1, 2025
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Reply from Slugs & Snails

Oh Jill, thank you for such a lovely review!

Rated 5 out of 5 stars

Awesome company shipping affordable and…

Awesome company shipping affordable and super fast despite the strike in Canada. Thights are so super long 😂 but better be too long that too short. Verry pleased with my order, thank you!!

September 17, 2025
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Reply from Slugs & Snails

Shipping is our biggest problem but we think we might have finally found an affordable and reliable service so thank you for supporting us!

Rated 3 out of 5 stars

Fabric was good but not as think or…

Fabric was good but not as think or soft as I’d hoped. Sizes were much smaller than expected too.
Great colours and ethics for the fabric though

September 17, 2025
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Reply from Slugs & Snails

Hi Dani, many thanks for your feedback, we are working on a new size chart for adults so people can make sure they are getting exactly the fit they want.

Rated 5 out of 5 stars

These are the most gorgeous sets

These are the most gorgeous sets - my 3 kids love them. and theyre so soft and such high quality that I'm coming back and getting myself one!

September 23, 2025
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Reply from Slugs & Snails

How lovely, thank you for taking the time to review us!

Rated 5 out of 5 stars

All good

All good. Thank got it wasn't a sketchy site.

September 11, 2025
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Reply from Slugs & Snails

Thanks Claudia, we are also grateful not to be sketchy, you never can be too sure these days ( ;

Rated 5 out of 5 stars

Shop from this wonderful small business!

The company is owned by a lovely woman who is passionate about her product and it’s lovely to see that care in everything she does. Great communication, wonderful products. We are lifelong fans

September 12, 2025
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Reply from Slugs & Snails

You are too kind, a little ray of sunshine in what was a very big storm. We are finally shipping without too much drama!

Rated 5 out of 5 stars

I’ve got 3 sets for my one year old and…

I’ve got 3 sets for my one year old and a matching set for me.
I’ve sized up purely so he can wear it for longer and because of the cuffs, it’s easy to roll up the sleeves and leggings. And the summer set I got actually looks cool on him oversized too. So smart the shorts got drawstrings!
My boy gets compliments al the time how cool he looks whenever he’s wearing this brand.
The one I got…. honestly they are so comfortable, I just want to live in them 24/7.
I’m pregnant so I appreciate the stretch and I’m already thinking to get more for me and my kids.

September 11, 2025
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Reply from Slugs & Snails

Thank you Mariko, what a lovely review we wish you well with your pregnancy and we hope your waffles keep you warm for winter.

Rated 5 out of 5 stars

Years of great products & service

Have gotten 7 waffle sets over the last 4 years. Delighted every time. The kids find them comfy. They wash well & the colours are fab. Brilliant customer service whenever I have queries. They can’t go wrong!

August 15, 2025
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Reply from Slugs & Snails

Thank you Eimear, we are so proud to have your little ones growing up in our brand.

Rated 5 out of 5 stars

It's my second one- that's how much I like them!

I love the product (blue waffle top & trousers). The weight of the fabric is perfect for slightly cosy but never sweaty, and it is wonderfully tactile.
(Only lost a star for the duration of the back order experience. Product is definitely 5 star!).

August 15, 2025
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Reply from Slugs & Snails

Thank you Sarah, the pre order was a total nightmare we agree but we knew once people got their waffles they would be happy ( :

Rated 1 out of 5 stars

Ordered in March 2025

Ordered in March 2025, but never got my order. Asked multiple time for information about it, but got no real answers.

March 14, 2025
Unprompted review
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Reply from Slugs & Snails

Hello Amanda, we haven't got any information on your order from your review so we can't double check if your order was delivered please feel free to reach out to us with your order details and we can investigate it for you.

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