The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently. They delivered a professional and reliable friendly service and we would re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor dealing with the claim was…
The advisor dealing with the claim was very professional. Kept me informed throughout the process with clear and concise information.
August 18, 2025
Unprompted review
Reply from Smart Cover
Dear Julia,
Thank you for your feedback! We’re pleased to hear that our advisor provided professional support and kept you well-informed throughout your claim. Your kind words are greatly appreciated.
Best regards,
The Smart Cover Team
Gud customer service
Gud customer service, quite helpful in sorting out my policy for appliance breakdown cover when my fridge broke down.
August 12, 2025
Unprompted review
Reply from Smart Cover
Dear Dell,
Thank you for your kind feedback! We’re glad our team was able to assist you quickly and help with your appliance breakdown cover. Your satisfaction is important to us, and we appreciate you sharing your experience.
Best regards,
The Smart Cover Team
I have Smart Cover home emergency cover…
I have Smart Cover home emergency cover policy, other day I had a massive boiler breakdown with water leaking , called them on a weekend out of hours and was very impressed with their quick service and attention to details. Had an engineer at my property within 2 hours and was sorted. Very impressive service.
August 10, 2025
Unprompted review
Reply from Smart Cover
Dear Faheem,
Thank you for your fantastic feedback! We’re delighted to hear that our out-of-hours team and engineer were able to assist you so quickly during your boiler emergency. Your safety and satisfaction are our top priorities, and we appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
Quick responses and excellent service
Quick responses and excellent service. Katherine kept me up to date with every step of the claim. They were quick to book an engineer to address the issue.
August 6, 2025
Unprompted review
Reply from Smart Cover
Dear Mr Ahsan,
Thank you for your kind words! We’re delighted to hear that Katherine and our team kept you informed and were able to resolve your claim promptly. Quick and efficient service is exactly what we aim for, and it’s wonderful to know you experienced that.
Best regards,
The Smart Cover Team
To get things done in a quick and orderly fashion
It could have been done in a little faster but after I had spoken to Katherine it got sorted super quick Katherine was a great help and with this experience she was very very helpful thankyou again Katherine.
August 14, 2025
Unprompted review
Reply from Smart Cover
Dear Barbara,
Thank you for sharing your experience. We’re pleased to hear Katherine was able to assist you quickly and efficiently. Your feedback is appreciated and helps us improve our service.
Best regards,
The Smart Cover Team
The agent David Williams was really helpful
The agent David Williams was really helpful and my review is about him is that he was excellent .
However ;Smart Cover needs to get its act together to provide an easy one stop available access. It operates a cumbersome bureaucratic system. There are so many layers and hoops to go through especially for the older customers. Smart cover has all the details it requires in the policy.
August 9, 2025
Unprompted review
Reply from Smart Cover
Dear Phillip,
Thank you for taking the time to share your feedback and for highlighting the excellent support provided by David Williams. We’re pleased to hear he was able to assist you effectively.
We also appreciate your constructive comments regarding our processes. We understand that a streamlined, straightforward service experience is vital, especially for our older customers, and we’re actively reviewing ways to simplify our procedures to make accessing our services as easy and efficient as possible.
Your feedback is invaluable in helping us improve, and we remain committed to providing the best possible experience for all our customers.
If you have any further suggestions or require assistance, please don’t hesitate to contact us at enquiries@smart-cover.co.uk.
Warm regards,
The Smart Cover Team
Katherine was very good
Katherine was very good, great communication, issue dealt with quickly and helpful
July 30, 2025
Unprompted review
Reply from Smart Cover
Dear Sandra,
Thank you for your kind words. We’re glad to hear Katherine provided great communication and resolved your issue quickly. We’ll be sure to share your feedback with her.
Best regards,
The Smart Cover Team
Excellent Service
Jim made the process very easy and smooth, fast service, service completed. Thank you.
August 6, 2025
Unprompted review
Reply from Smart Cover
Dear Ian,
Thank you for your kind words! We're delighted to hear that Jim made the process easy and smooth for you, and that the service was completed quickly. We truly appreciate your feedback and your trust in us.
Best regards,
The Smart Cover Team
Had issues with my boiler as it was…
Had issues with my boiler as it was making noise and had error codes showing on the boiler, called smart cover as i had a boiler breakdown cover policy with them and they sorted out within 24 hrs. Very happy with their service.
July 29, 2025
Unprompted review
Reply from Smart Cover
Dear Shabana,
Thank you for your feedback! We're so pleased to hear that our team was able to resolve your boiler issue promptly and that you’re happy with the service. We're always here when you need us.
Warm regards,
The Smart Cover Team
Excellent service
Prompt response to my claim, and Katherine kept me informed of the progress throughout. Very pleased, thank you.
July 30, 2025
Unprompted review
Reply from Smart Cover
Dear Roger,
Thank you for your positive feedback! We're delighted to hear that Katherine was able to support you throughout your claim and keep you updated. We'll make sure she sees your kind words.
Best regards,
The Smart Cover Team
The reason that this is a four star and…
The reason that this is a four star and not a five star is the amount of time it took to give the go ahead to either repair or replace my washing machine.
However once that was agreed one of the Claims Support Team Katherine Haynes was helpful and prompt in organising the new washing machine delivery date for me.
July 29, 2025
Unprompted review
Reply from Smart Cover
Dear Neil,
Thank you for your honest feedback. We're glad to hear Katherine was helpful and prompt once the decision was made. We do apologise for the delay in the initial approval process and truly appreciate your patience throughout.
Best regards,
The Smart Cover Team
Katherine was very helpful and kept me…
Katherine was very helpful and kept me updated
July 28, 2025
Unprompted review
Reply from Smart Cover
Dear Alison,
Thank you for your kind words! We're pleased to hear Katherine kept you well-informed throughout. We’ll be sure to pass on your appreciation to her.
Warm regards,
The Smart Cover Team
Having just taken out a policy I was…
Having just taken out a policy I was unable to print the policy document as not able to reset forgotten account password. Thanks to Adam Walker he has now arranged to have documents posted. Hope positive experience continues if I need to make a claim. Thank you
July 29, 2025
Unprompted review
Reply from Smart Cover
Dear Rita,
Thank you for your feedback and for choosing Smart Cover! We're glad Adam was able to assist you promptly with your documents. If you ever need us for a claim, we’ll be here to support you every step of the way.
Kind regards,
The Smart Cover Team
Excellent service
I recently made a claim through Smart Cover for my Dyson product, and I was very impressed with the entire process. Katherine Hayes, the claims handler assigned to my case, was especially helpful—she was professional, efficient, and kept me informed at every stage. The claim was handled smoothly and with minimal hassle, which made the experience stress-free.
Thank you, Katherine, for your excellent support and friendly service. I really appreciate your help!
July 18, 2025
Unprompted review
Reply from Smart Cover
Dear Tania,
Thank you so much for your wonderful feedback! We're delighted to hear that your Dyson claim was handled smoothly and that Katherine provided you with professional and supportive service throughout. We'll make sure she sees your kind words.
Best wishes,
The Smart Cover Team
gas boiler service
Katherine Hayes the support agent was courteous and pleasent and the gas service engineer very experienced.
June 23, 2025
Unprompted review
Reply from Smart Cover
Dear Philip,
Thank you for your kind words! We're pleased to hear that Katherine was courteous and pleasant, and that your boiler service was carried out by an experienced engineer. We appreciate your feedback and look forward to continuing to support you.
Warm regards,
The Smart Cover Team
Great experience
Great experience, Katherine Hayes was super helpful in organising my washing machine fix.
July 17, 2025
Unprompted review
Reply from Smart Cover
Dear Briony,
Thank you for your kind words! We're so pleased to hear Katherine was able to assist you with getting your washing machine sorted smoothly. We'll be sure to pass your feedback on to her.
Best regards,
The Smart Cover Team
Broken fan assisted main oven stopped…
Our fan assisted main oven stopped working. My wife who is an excellent cook was devastated. We quickly contacted our white goods insurance company (SMART COVER) and supplied them with all the relevant information. Within 2 days it is now fully functioning again and I and my consummate chef wife are extremely pleased. Thank you to all the team members especially Katherine Hayes for their expertise.
July 23, 2025
Unprompted review
Reply from Smart Cover
Dear Ashley,
We're thrilled to hear that your oven is back up and running—and that you both are happy! Thank you for trusting Smart Cover and for highlighting Katherine's support. We'll be sure to pass on your lovely feedback to her and the team.
Warm regards,
The Smart Cover Team
Excellent customer service
Katherine Hayes has been looking after my claim and she is wonderful. She has made sure that my problem is sorted out asap and kept me updated about my claim.
Wonderful customer service. I do recommend them.
Thank you so much.
July 9, 2025
Unprompted review
Reply from Smart Cover
Dear Shaloo,
Thank you for your kind words! We're so pleased to hear that Katherine was able to support you and keep you updated throughout your claim. We'll be sure to pass on your appreciation to her.
We're grateful for your recommendation!
Warm regards,
The Smart Cover Team
Katherine HAYES made the repair of my…
Katherine HAYES made the repair of my cooker very smooth, and she kept me up to date with everything. A very valuable member of staff to have in your employment.
July 18, 2025
Unprompted review
Reply from Smart Cover
Dear Sarah,
Thank you for your lovely feedback. We're thrilled to hear that Katherine made the repair process smooth and kept you well-informed throughout. We completely agree — she’s a real asset to our team!
Warm regards,
The Smart Cover Team
Great boiler service from a very…
Great boiler service from a very thorough engineer.
July 21, 2025
Unprompted review
Reply from Smart Cover
Dear Mike,
Thank you for your kind words! We're glad to hear you had a great experience and that the engineer delivered a thorough boiler service. We appreciate your feedback!
Best regards,
The Smart Cover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.