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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Very informative
Very informative. Listens to specific instructions regarding time for appointment. Keeps us in touch with parts ordered and when to expect repair.
Katherine Hayes very helpful, even with a very bad phone line, she rang me back. Still a very bad line, so maybe just a fluke today.
April 7, 2026
Unprompted review
Reply from Smart Cover
Hello Steve,
Thank you for your feedback. We’re pleased to hear that you found the service very informative and that Katherine Hayes was able to support you effectively by keeping you updated and even calling you back when there were issues with the phone line.
We also appreciate your patience regarding the connectivity issues during the call, and we’re glad we were still able to keep you informed throughout the process.
Thank you for sharing your experience.
Kind regards,
Great back office function as well as…
Great back office function as well as on site support.
March 23, 2026
Unprompted review
Reply from Smart Cover
Hello Steve Jackson,
Thank you for your feedback. We’re pleased to hear that you were satisfied with both our back office function and the on-site support provided.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
WASHINGTON MACHINE REPAIR SAMSUNG
I had a very positive experience with Smart Cover when dealing with my washing machine breakdown. The process was handled efficiently from start to finish, and everything was clearly explained.
A special thanks to Katherine Hayes, who assisted me throughout the claim. She was professional, responsive, and made the whole process smooth and stress-free.
The repair was arranged quickly, and I was kept updated at every stage. Overall, I’m very satisfied with the service and would definitely recommend Smart Cover.
March 24, 2026
Unprompted review
Reply from Smart Cover
Hello Alex Gerardo,
Thank you for your feedback. We’re delighted to hear that your washing machine breakdown was handled efficiently and that everything was clearly explained throughout the process.
It’s also great to know that Katherine Hayes provided professional and responsive support, making the experience smooth and stress-free for you. We’re pleased that you were kept updated at every stage and are satisfied with the service received.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
The Smart Cover Team
How wonderful the company is very helpful in providing asdestance with clainl
Very helpful spoke 2 David who was very helpful assisting me with my claim
March 24, 2026
Unprompted review
Reply from Smart Cover
Hello Kathleen McAvinney,
Thank you for your feedback. We’re pleased to hear that David was very helpful in assisting you with your claim and that you were satisfied with the support provided.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good customer service
Good customer service, friendly and efficient, job completed satisfactorily.
March 22, 2026
Unprompted review
Reply from Smart Cover
Hello Brian Wilson,
Thank you for your feedback. We’re pleased to hear that you received friendly and efficient customer service and that the job was completed satisfactorily.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Thank you David Williams for your help…
Thank you David Williams for your help in sorting my request for repairs for my goods.
Very much appreciate your time and understanding to get problems resolved
SMSUR025203
Thank you
March 17, 2026
Unprompted review
Efficient service
Efficient service, nice people to deal with, everything done
March 17, 2026
Unprompted review
David was really helpful in advising me…
David was really helpful in advising me when I would get my policy documents via email resent as I had misplaced the original policy information. He also helped to get my boiler service appointment request activated. Thank you for your great service and understanding.
Mr Sajjan
March 12, 2026
Unprompted review
Buy with confidence!
I have been a customer for few years and I can say the service is great! Claims take few days, etc but that is normal. I have peace of mind that things will get sorted. Katherine Hayes was the staff member who helped us this time around with our washing machine (faulty pump) and Katherine kept us informed of how things were progressing constantly. Thank you!
March 7, 2026
Unprompted review
Reply from Smart Cover
Hello Andres,
Thank you for your kind feedback and for being a valued customer for the past few years. We’re pleased to hear that your claim for the washing machine was handled smoothly and that Katherine Hayes kept you informed throughout the process.
Providing clear updates and giving our customers peace of mind when things go wrong is very important to us, so it’s great to know this was your experience.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Good service but hard to get through on a sunday
Excellent service from David Williams who was always patient and helpful. It was not easy to get in touch in a Sunday - the system made you stay in hold for hours and sometimes didn't even allow you to connect. I was also a little surprised at being asked to pay for half of the repair, even though it was less than the £500 cover and did not accept paying for half of the original call out cost given my policy has no excess. The contractor Suresh/Sammy was excellent - punctual and experienced.
March 1, 2026
Unprompted review
Reply from Smart Cover
Hello Simon,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that David Williams provided patient and helpful support, and that the contractor delivered a punctual and professional service.
We’re sorry to hear about the difficulty you experienced reaching us on Sunday and appreciate you bringing this to our attention. Your comments regarding accessibility and the repair charges are valuable and will be reviewed as we continue to improve our service and communication.
Thank you again for your feedback and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Katherine did a professional job with…
Katherine did a professional job with our claim
March 5, 2026
Unprompted review
Reply from Smart Cover
Hello Darren,
Thank you for your feedback. We’re pleased to hear that Katherine handled your claim in a professional manner and provided a positive experience.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
Reply from Smart Cover
Hello Helen,
Thank you for your feedback. We’re pleased to hear that David was able to assist you and provide helpful support with your claim.
Thank you for taking the time to share your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Annual boiler service…
The company used for the annual service of my boiler is, as always, excellent. They are based in the village where I live and are friendly and efficient.
March 5, 2026
Unprompted review
Reply from Smart Cover
Hello Janette,
Thank you for your kind feedback. We’re delighted to hear that the annual boiler service was carried out smoothly and that the engineer provided friendly and efficient service.
We appreciate you taking the time to share your experience with us.
Kind regards,
The Smart Cover Team
Very nice and helpful gentleman…
Very nice and helpful gentleman assisted me and answered my queries.
March 6, 2026
Unprompted review
Reply from Smart Cover
Hello Neil,
Thank you for your feedback. We’re pleased to hear that our team member was able to assist you and answer your queries in a helpful and professional manner.
Thank you for taking the time to share your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Katherine Hayes did a good Job
Katherine Hayes dealt with my claim, she was very efficient and courteous on the phone. My claim went through very quickly once I provided the required information. She was able to answer a query I had regarding one of the claims made , and I received payment within 5 days.
February 6, 2026
Unprompted review
Reply from Smart Cover
Hello Faye,
Thank you for your feedback. We’re pleased to hear that Katherine Hayes handled your claim efficiently and was able to assist with your queries. It’s great to know that the process moved quickly once the required information was provided and that the payment was received promptly.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
The customer service staff that I have…
The customer service staff that I have dealt with have extensive knowledge about the product and always been extremely helpful.
March 1, 2026
Unprompted review
Reply from Smart Cover
Hello Kathy,
Thank you for your kind feedback. We’re pleased to hear that our customer service team has been helpful and able to provide knowledgeable support when assisting you.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Was such a nice person very helpful
Was such a nice person very helpful
February 27, 2026
Unprompted review
Reply from Smart Cover
Hello Margaret,
Thank you for your feedback. We’re pleased to hear that you found our team member helpful and that you had a positive experience with the service provided.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
Great
Because it was acted on very quickly and Kathryn in particular speeded things up so much so as I am receiving my replacement wshing machine today 28/2/26
February 28, 2026
Unprompted review
Handled quickly and to my satisfaction
Handled quickly and to my satisfaction. All correspondence has been promptly handled. This is the 2nd time I have made a claim over the years and have been very happy with the service on both occasions.
February 27, 2026
Unprompted review
Reply from Smart Cover
Hello Jackie,
Thank you for your feedback. We’re pleased to hear that your claim was handled quickly and to your satisfaction, and that communication throughout the process was prompt. It’s also great to know that both of your experiences with us over the years have been positive.
We appreciate you taking the time to share your review.
Kind regards,
The Smart Cover Team
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