The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently. They delivered a professional and reliable friendly service and we would re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent David Williams was excellent
The agent David Williams was excellent, and very helpful indeed.
February 27, 2026
Unprompted review
Reply from Smart Cover
Hello Frederick,
Thank you for your feedback. We’re pleased to hear that David Williams was able to assist you and provide helpful support.
We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Good
I was surprised that I needed to submit photos before an engineer visit could be authorised. But, once done, the visit was arranged promptly and the fault has been fixed.
February 24, 2026
Unprompted review
Reply from Smart Cover
Hello Julian,
Thank you for your feedback. We understand that the request to submit photos before authorising an engineer visit may have been unexpected, and we appreciate your cooperation in providing the information. We’re pleased to hear that once this was completed, the visit was arranged promptly and the fault was successfully fixed.
Thank you for taking the time to share your experience with us.
Kind regards,
The Smart Cover Team
Dishwasher Claim
Katherine Hayes was my case manager and she kept in touch re every stage of my claim for my broken dishwasher. It was fixed within a week of reporting it and she has assured me of my ongoing rights and cover in case it ever happens again.
February 23, 2026
Unprompted review
Reply from Smart Cover
Hello Rebecca,
Thank you for your review, Rebecca.
We’re really pleased to hear about your positive experience and that your dishwasher claim was handled quickly and smoothly. Keeping customers informed at every stage of the process is something we place strong importance on, so it’s great to know this came through in your experience.
We’ll also ensure your feedback is shared with Katherine for recognition of her support and case management.
Thank you for choosing Smart Cover Insurance, and we’re glad we could assist.
Kind regards,
The Smart Cover Team
Efficient service
Efficient service. Polite engineer. Whole process easy to go through. Katherine Hayes was very helpful when calling me
February 25, 2026
Unprompted review
Reply from Smart Cover
Hello ,
Thank you for your feedback. We’re pleased to hear that the whole process was easy and that our engineer provided a polite and efficient service. We’ll also pass on your kind words to Katherine Hayes, who will be glad to hear she was able to assist you effectively.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Avoid
Wouldn't even give this a 1 star but cannot go down any further.
I have home emergency and boiler cover with this company and my heating / hot water went off last night. I called the 24/7 helpline and got answer machine / voicemail at 7pm.
No phonecall back, nothing until 8.45am the next morning.
Totally unacceptable, I have my 85 year old mother living with me. Just thankful the weather was not too cold or I dread to think. Had to bundle her up in blankets as it was. Cover cancelled, will find another company that actually fulfills its obligations.
Oh and phonecall at 8.45 was a foreign person who would not speak to me unless I gave him my policy number and date of birth?? Ridiculous, my policy number was left on the voicemail!! AVOID THIS COMPANY
February 24, 2026
Unprompted review
Katherine was extremely helpful.
Katherine was extremely helpful and followed up after the problem was resolved in a timely manner. She offered a good customer service.
February 8, 2026
Unprompted review
Reply from Smart Cover
Hello Christopher,
Thank you for your feedback. We’re delighted to hear that Katherine was able to assist you effectively and that her follow-ups provided a positive experience. We’ll be sure to pass on your kind words to her.
Thank you for sharing your experience and for choosing Smart Cover .
Kind regards,
The Smart Cover Team
The customer service team are kind and…
The customer service team are kind and knowledgeable . I spoke to Steve and 2 other colleagues. The engineer who was sent was excellent and the problem with the boiler was because of the engineer at my previous insurance cover , Corgi boiler cover had not done the most basic service requirement. The problem now is because of poor service at Corgi boiler maintenance insurance
February 18, 2026
Unprompted review
Reply from Smart Cover
Hello Liz,
Thank you for your feedback. We’re pleased to hear that our customer service team, including Steve, provided knowledgeable and kind support, and that the engineer resolved the issue with your boiler efficiently.
We understand your frustration regarding the previous service under your former provider and appreciate you taking the time to share your experience with us.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
Overall I was happy with the service…
Overall I was happy with the service but I would have liked to be kept informed of the engineer’s attendance rather than having to chase it up on couple of occasions. However, once the engineer came he was very good and polite and I can’t fault him at all
February 12, 2026
Unprompted review
Reply from Smart Cover
Hello Irena,
Thank you for your feedback. We’re glad to hear that the engineer provided a professional and polite service and that overall you were happy with your experience. We also appreciate your comments regarding communication about attendance, and we’ll use this to improve our updates so customers don’t have to follow up in the future.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Was very happy with the boiler engineer…
Was very happy with the boiler engineer they sent to do my annual boiler service , James Peter, the claims handler for my boiler service from Assuranty, who are the service provider for Smart Cover made sure this was done without myself having to do anything, which took away any pressure.
January 23, 2026
Unprompted review
Reply from Smart Cover
Hello Brenda,
Thank you for your feedback. We’re delighted to hear that your annual boiler service went smoothly and that James Peter made the process stress-free for you. Our aim is to take the pressure off our customers and ensure every service is handled efficiently, so it’s great to know this was your experience.
Thank you for sharing your experience and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Efficient and friendly
January 30, 2026
Unprompted review
Reply from Smart Cover
Hello Alan,
Thank you for your feedback. We’re pleased to hear that you found our service efficient and friendly.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
After the first report they visited…
After the first report they visited within 3 hours and got the boiler working but was left with a leak which at the time they refused to fix i complained to a manager and they decided then to honour the repair once they agreed to honour it the part was ordered and fitted after a week . I would recommend the company but be prepared to have to fight ur case
February 11, 2026
Unprompted review
Reply from Smart Cover
Hello Lynne,
Thank you for sharing your experience. We’re glad that your boiler was quickly made operational and that the repair was ultimately completed. We do apologise for the initial inconvenience and understand that this caused some frustration.
We appreciate your feedback and will use it to continue improving our service processes. Thank you for your recommendation and for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Mr Steve Lopez was the Claim Handler…
Mr Steve Lopez was the Claim Handler and impeccable professional gentleman of high credibility assertiveness a sense of responsibility and a person who lead from the front who understood my serious predicament as I had a home emergency that affected the elderly.
February 10, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for your feedback. We’re delighted to hear that Steve Lopez provided professional and responsible support during your home emergency. It’s great to know that his assistance helped you during such an important situation, and we’ll be sure to pass on your kind words to him.
Thank you for choosing Smart Cover Insurance.
Kind regards,
The Smart Cover Team
Mr A Rauf
Ms, Hayes, was very professional, positive and good at her job. Thanks
February 2, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for your kind feedback, Mr Rauf. We’re pleased to hear that Katherine Hayes provided a professional and positive service. Your appreciation means a great deal to us, and we’ll be sure to pass your comments on to her.
Kind regards,
The Smart Cover Team
James peter was great
January 30, 2026
Unprompted review
Reply from Smart Cover
Hi Kaiser,
Thank you for taking the time to leave us a review. We’re really pleased to hear that James provided you with great service. We’ll be sure to pass on your kind feedback to him.
Kind regards,
The Smart Cover Team
Dishwasher
spoke to David Williams who dealt with my dishwasher claim. he was polite, friendly and very helpful
January 29, 2026
Unprompted review
Reply from Smart Cover
Hi Jean,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was polite, friendly, and helpful in dealing with your dishwasher claim. We’ll be sure to pass on your kind comments to him.
Kind regards,
The Smart Cover Team
My emergency blocked drains was made…
My emergency blocked drains was made easy with David guiding me every step of the way and made sure the contractor was with me in four hours after my claim was logged
David also called me back to make sure that I was happy and that the work was done satisfactory and I will be recommending the company to my friends
January 26, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for your wonderful feedback, Nora.
We’re thrilled to hear that David guided you throughout the process and ensured the contractor attended quickly. It’s great to know he also followed up to make sure everything was completed to your satisfaction. Your recommendation means a lot to us thank you for trusting Smart Cover!
Kind regards,
Smart Cover Team
Excellent service at a competitive price
Excellent service at a competitive price
January 26, 2026
Unprompted review
Reply from Smart Cover
Hi Darren,
Thank you for your kind feedback. We’re delighted to hear you found our service excellent and competitively priced. Your support is greatly appreciated.
Kind regards,
The Smart Cover Team
Supportive staff.
Supportive staff.
I called to claim for a blocked drain, but was told that the insurance I took was for emergencies.
As a good gesture, David Williams was kind enough to support me with the cover, as I was very upset that I had taken the wrong insurance cover. He promised to get an engineer to sort the drain issue for me
January 23, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for sharing your experience, Ms Oyefeso.
We’re glad David could support you and help resolve the drain issue, even though the cover wasn’t the right one initially. Going the extra mile to assist our customers is exactly what we aim for, and we’re pleased it made a positive difference for you.
Kind regards,
Smart Cover Team
Katherine Hayes
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact in an excellent and professional manner. The claim was approved quickly (by Monday mid-morning) and an engineer got in touch on Monday evening to make arrangements to visit on Tuesday and deal with the problem.
January 1, 2026
Unprompted review
Reply from Smart Cover
Hi,
Thank you for taking the time to share your experience. We’re really pleased to hear that Katherine Hayes handled your claim efficiently and professionally, and that the issue was resolved so quickly from start to finish. We’ll be sure to pass on your kind feedback to Katherine.
Kind regards,
The Smart Cover Team
Claim and problem was sorted out within 24 hours
Claim and problem was sorted out within 24 hours.
Excellent service, plumber was great
January 19, 2026
Unprompted review
Reply from Smart Cover
Hi Kevin,
Thank you for taking the time to leave your review. We’re delighted to hear that your claim was resolved within 24 hours and that you were happy with the service provided by the plumber.
We really appreciate your feedback and your kind words.
Kind regards,
The Smart Cover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.