The Plumbers from Budget Drains in Nottingham were sent out to us and carried out the plumbing drainage work efficiently. They delivered a professional and reliable friendly service and we would re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Re: varma/ John Hughes
Re: mr. John Hughes: gas safe and boiler engineer. He comes on time. Very thorough, friendly and knows what he is doing. Very knowledgeable. I would certainly recommend him as a gas safe engineer.
December 10, 2025
Unprompted review
My experience with kathrine was…
My experience with kathrine was outstanding she resolved my issue in fast timing and kept me updated throughout the process highly recommend kathrine
December 23, 2025
Unprompted review
Reply from Smart Cover
Hi Chelsea,
Thank you for sharing your experience. We’re delighted to hear that Katherine was able to resolve your issue quickly and kept you updated throughout the process. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Katherine.
Kind regards,
The Smart Cover Team
Really easy process & great customer…
Really easy process & great customer service. Katherine was amazing throughout.
December 22, 2025
Unprompted review
Reply from Smart Cover
Hi Sarah,
Thank you for sharing your feedback. We’re thrilled to hear that you found the process easy and that Katherine provided such great support throughout. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
The whole process ran smoothly
The whole process ran smoothly. Katherine was very helpful and helped me from start to finish.
Very delightful experience.
Thank you so much.
December 19, 2025
Unprompted review
Reply from Smart Cover
Hi Hadiah,
Thank you for sharing your experience. We’re delighted to hear that the process ran smoothly and that Katherine was able to assist you from start to finish. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
Excellent service
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next day. David Williams and colleagues have been truly helpful by calling me and ensuring the visits were conducted and follow ups were made. Thank you for your help.
December 22, 2025
Unprompted review
Reply from Smart Cover
Hi Harprit,
Thank you for taking the time to share your experience. We’re pleased to hear that David Williams and the team were able to assist you promptly and ensure the pest control visits were completed smoothly. Your feedback means a lot, and we’ll be sure to pass on your kind words to the team.
Kind regards,
The Smart Cover Team
Easy process
My boiler service was booked for me by Jim Matthew and he told me what to expect and the timescale. There was a slight hiccup when the boiler engineer mussed the first appointment but Jom Matthew sorted it out to my satisfaction.
November 14, 2025
Unprompted review
Reply from Smart Cover
Hi Marilyn,
Thank you for sharing your experience. We’re pleased to hear that Jim Matthew made the booking process clear and explained what to expect and the timescales. We also appreciate your patience with the initial missed appointment, and we’re glad Jim was able to step in and resolve this to your satisfaction.
Your feedback means a lot to us, and we’ll be sure to pass on your kind comments to Jim.
Kind regards,
The Smart Cover Team
Katherine was very cheery and polite…
Katherine was very cheery and polite she must be one of your best operators
Go Katherine 10/10
December 17, 2025
Unprompted review
Reply from Smart Cover
Hi Alistair,
Thank you for the fantastic feedback! We’re delighted to hear that Katherine was so cheery and polite while assisting you. She’ll be thrilled to hear your kind words and the 10/10 rating.
Kind regards,
The Smart Cover Team
Great communication and speedy response
Great communication and speedy response
December 17, 2025
Unprompted review
Reply from Smart Cover
Hi Flora,
Thank you for taking the time to share your feedback. We’re really pleased to hear you experienced great communication and a speedy response. It’s always our aim to keep customers informed and supported throughout.
Kind regards,
The Smart Cover Team
Washing machine repair
I needed an engineer to look at my washing machine which wasn’t working well reclaim Handler Catherine Hayes is very helpful and made sure that the job was done. Washing machine is fine now and follow up to make sure I was happy was also completed.
December 17, 2025
Unprompted review
Reply from Smart Cover
Hi Joan,
Thank you for your lovely feedback. We’re delighted to hear that your washing machine is now working well and that Catherine Hayes was helpful throughout the process. It’s great to know she made sure everything was taken care of and followed up to check you were happy with the outcome.
We really appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
David as Smart Cover was fabulous
David as Smart Cover was fabulous. Farooq who sorted my boiler was a star!
SMCOV769465
December 14, 2025
Unprompted review
Reply from Smart Cover
Hi Richard,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that David provided fabulous support and that Farooq did a great job sorting out your boiler ⭐
We’ll be sure to pass on your kind words to both of them—they’ll be delighted to know their efforts made a difference.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
The call was answered within minutes…
The call was answered within minutes and the agent was very helpful and helped me with my claim l
December 13, 2025
Unprompted review
Reply from Smart Cover
Hi Beetson,
Thank you for taking the time to leave your review. We’re pleased to hear that your call was answered quickly and that our agent was able to assist you with your claim in a helpful manner.
We really appreciate your feedback and your support.
Kind regards,
The Smart Cover Team
Good service David was very helpful he’s done a…
David was very helpful he’s done a claim for me
December 12, 2025
Unprompted review
Reply from Smart Cover
Hi Robert,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was helpful and supported you with your claim. We’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
I found very informative and helpful
I found very informative and helpful
December 11, 2025
Unprompted review
Reply from Smart Cover
Hi Gillian,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service informative and helpful. Your comments are very much appreciated and will be shared with the team.
Kind regards,
The Smart Cover Team
Great customer services and sales team…
Great customer services and sales team really helped me to get a good price. Appreciate sales team efforts
December 10, 2025
Unprompted review
Reply from Smart Cover
Hi Faheem,
Thank you for your kind feedback. We’re really pleased to hear that our customer services and sales team were able to support you and help secure a good price. Your appreciation means a lot to us, and we’ll be sure to share your comments with the team.
Kind regards,
The Smart Cover Team
Reply from Smart Cover
Hi G W Paterson,
Thank you for taking the time to share your feedback. We’re pleased to hear that David Williams provided you with good service when you contacted us regarding your home emergency. Your comments will be shared with him and the team.
Kind regards,
The Smart Cover Team
Katherine Hayes was so helpful!
Katherine Hayes was so helpful! I really appreciate your patience while I considered our options. We were so happy to get our replacement machine today having not been able to wash clothes for over 2 weeks. Thank you so much!
December 3, 2025
Unprompted review
Reply from Smart Cover
Hi Kim,
Thank you for your kind feedback. We’re delighted to hear that Katherine Hayes was so helpful and patient while you considered your options. We understand how difficult it can be to manage without a washing machine, so it’s great to know that your replacement has now been delivered and you’re back up and running.
We’ll be sure to pass on your thanks to Katherine.
Kind regards,
The Smart Cover Team
Very professional
Very professional
Knows his job very well polite and considerate. David in the office was understanding and very prompt in trying to resolve the issue. All promises kept.
My grateful thanks to everyone at Smart Cover👍🏿🙏🏿
December 3, 2025
Unprompted review
Reply from Smart Cover
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that both our engineer and David from the office were able to support you professionally and promptly. Keeping our promises and ensuring a smooth experience for our customers is something we take great pride in, so it’s truly appreciated to hear this recognised.
Thank you again for taking the time to share your experience — we’re always here if you need anything in the future.
Kind regards,
The Smart Cover Team
Good quick efficient service
Good quick efficient service. They came within a few days and the phone service was good too. Thanks to all including Katherine Hayes
November 26, 2025
Unprompted review
Reply from Smart Cover
Hi Rena,
Thank you for sharing your feedback! We’re really pleased to hear that you received quick and efficient service, both over the phone and during the visit. We’ll make sure Katherine and the rest of the team see your kind words.
Thank you again for taking the time to leave a review — we truly appreciate it.
Kind regards,
The Smart Cover Team
Awful experience
Awful experience, they don't tell you when your boiler service is due (but you've been paying them all year for boiler cover!). You have to keep track yourself. You phone them to say your boiler service is due. They then take many weeks to arrange said service. But they don't keep you updated.
When my engineer appointment was finally arranged the engineer kept changing his arrival time, on the day. I work full-time & the last minute changes were hugely inconvenient. He then turned up 2 hrs earlier than he said after several changes. Turns out it wasn't the engineer himself that turned up but his mate. Also an engineer (so he said) but how am I supposed to know?! I complained to both engineers. The engineer who was supposed to come reacted extremely rude (implying that 2 hrs early is close enough to his ETA). I complained to Smart Cover but they didn't care. They said I'd received the boiler service I'd asked for. Their engineers' rudeness, their sheer lack of communication & the audacity of sending your mates doesn't bother Smart Cover. I shall never ever use them again.
October 9, 2025
Unprompted review
5 stars
Always quickly and efficiently.
The engineers are professional and approachable.
So far only positives outcomes from my end.
Apart from that, it covers a vast range of services.
November 21, 2025
Unprompted review
Reply from Smart Cover
Hi Dilia,
Thank you so much for your wonderful review! We're delighted to hear that you've consistently experienced quick and efficient service and that our engineers have been professional and approachable during their visits.
It’s great to know you’ve had positive outcomes so far and that you’re finding value in the wide range of services covered.
We truly appreciate your feedback and your trust in Smart Cover.
Kind regards,
The Smart Cover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.