Smartblinds Reviews 328

Very nice blinds, easy to install and conncet to my Homey. The battery lasts about 2 month which is very practical.

First of all id like to say the blinds are great however if something goes wrong with the blind or you need any support then it becomes hard work.

Beautiful blinds! They are high quality and work flawlessly in my smart home. The measurement instructions were clear and the blinds are easy to install and get working. I had an issue with one of the blinds and it was very quickly resolved by support from Casper. I would definitely order from here again!

The best blinds we ever had. Smart technology, easy to install, can be integrated in almost any smarthome environment.

Absolutely! Here's a review you can use:
Smartblinds: A Game-Changer for My Home
I recently had the incredible experience of working with Smartblinds in the Netherlands. From start to finish, the entire process was a breeze, thanks to the exceptional service provided by Casper Ilse and his fantastic team.
The team at Smartblinds were incredibly knowledgeable and helpful. They took the time to understand my specific needs and preferences, offering tailored solutions that perfectly suited my home. The installation was smooth and efficient, and the quality of the products is top-notch.
What truly sets Smartblinds apart is their exceptional after-sales support. Casper and his team have always been readily available to answer questions or address any concerns. Their commitment to customer satisfaction is unmatched.
If you're looking to upgrade your home with stylish and functional smart blinds, I highly recommend Smartblinds. They have exceeded my expectations in every way.

We ordered the smart blind honeycomb top down bottom up blind at €880 on June 24th. Delivery took place on July 23 and we placed our first of MANY phone calls to their customer service approximately 30 minutes after delivery, after we hung the blind in our front window. At first, nothing worked and instructions seemed confusing; for instance at no point in the many calls and two video calls did the customer service agent know himself that both motors (on both sides of the blind) had to be charged and both motors had to be added separately to the app. We eventually found this in downloads sent to us in many of the email instructions we received. We were never able to get the blind’s top side to move down more than 40cm. The bottom we eventually got to move down, but there always remained a 1.5cm gap at the bottom, which meant you never really got to block all light out. We were asked to send numerous videos of the set-up to the alleged engineering team, had to reset and add it to the various platforms/apps numerous times and never did this ever really work via the apps. We never even got to add it to Alexa, as apparently a bridge or another device is needed to get this to function, something that was never clearly stated while looking at this product. We asked numerous times to be put on a conference call with the alleged engineering team, or received direct feedback or help from them, which never happened. We asked numerous times for a technician to be sent out to our house to come and trouble shoot this blind, to no avail. We eventually asked for this blind to be picked up as we had run out of patience as this was obviously a faulty product - something we feel the customer service never really believed the product to be. The blind was picked up August 13th and it took another week for us to finally be sent a response that the blind is not working and that we will be given a full refund - this being the only redeeming quality of this product and company. We had hoped that this would be a perfect solution for our street facing window, but it was only a waste of almost two months and a lot of frustration, phone and video calls and emails. This, in my opinion is a product not ready to be sold as it certainly felt like we were being used as trail customer for this product. A huge disappointment.

In reaction to the reply from the company: Mark - you seem to imply that we couldn’t get the product to work and that nothing was wrong with it. I do not believe this to be the truth. We reset and repaired this product multiple times. That was not the issue. The issue was that it didn’t open from the top and didn’t go all the way down. Whatever worked only worked with the manual chords on the sides. Using the app, the product didn’t open and close when using the ‘open’ and ‘close’ buttons - in fact, nothing worked as it should. It should not be an excuse that it was summer and hence no proper product support could be given. It should be simple; if you can sell a product and receive money for it, the product should work - even in the summer(!) and support should be available at all times.

Amazing support by Casper!
Was experiencing issues connecting my blinds via the motion bridge but Casper provided great guidance and now they are setup with Google and working fine.

We had some trouble with the delivery first but once the Smartblinds arrived installation was easy. The quality of the fabric is really good, and the Blinds can me perfectly operated via Apple Home. We are very happy with the product! (Besides, customer service is extremely responsive 👏)

Excellent blinds and excellent service. One star off however since I discovered that delivery to France is no longer possible, although an exception was made for this special order to correct a mistake I made on a previous purchase.

Review for the great support!

As mentioned in the title, I was struggling to find a solution for my window that is a bit odd, very deep, arched, and 2,7m high. However, had the chance to end up talking to Demi who was the best customer advisor I could have wished. Demi took time to find alternative solutions that would feed my requirements, will give another review for the purchase, but Smartblinds already already scored points for the great customer service!

Great product!

Easy to deal with. They proposed a few alterations which all delivered a better outcome and they provided the best price. A few issues during the initial installation but they identified these and came back to fix soon afterwards. Good product that has given us an extra room.

Installed mid July 2023. A couple of small glitches post install, which I’m happy to say today to have been resolved. I’ve spoken with several people within coy and everyone has been incredibly polite and responsive from the admin person, the installers, the salesman and the boss! They are very busy, and good things come to those who wait. Looking at future extension and will be using the same mob! Mary and Greg

Exceptional quality. I'm impressed with the quality of the Smartblinds blinds, the ease of mounting, and the way as they partnership with Eve. I definitely recommend and I'll definitely buy more blinds to you in the near future.

Decent blinds, but shipped with an entire part missing. It took two attempts to get the missing part. There seems to also be a kink in the fabric that the customer service team weren’t owning up to. Overall the service is super responsive, and really friendly though. The ship times are as promised, but they also forgot to send any tracking/shipping email.

To be honest, it has been an amazing experience since day 1. From the team being extremely supportive and fast in returning to my queries, from the ability to order samples to help with the choice, the simplicity of ordering, the quickness in delivery to the easy of assembly and integrate with our Apple Home and set automations... all ridiculously simple. Loved it.

Customer service doing amazing, quality delivery, products simple to install, result is perfect!

The product is great and the quality is superb. Unfortunately, the "Measurement Insurance" isn't worth the page it's printed on - in fact it isn't really insurance at all! You're only covered if the blinds don't fit into the recess because you over-specified the width. If like me, you under-specified, you're not covered. Talk of "heads we win, tails you lose"!
I have dealt with other blinds companies who offer *real* insurance for a small extra fee and you are covered no matter what mistake you make. This would be far preferable when ordering an item of such high value. My mistake has just cost me over GBP 700. Ouch!