SmartBuyGlasses Reviews 1,728

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order. fast to deliver. lens are exactly as per request in terms of perscription. amazing service!

Rated 4 out of 5 stars

Was pleased to order another set if prescription sunglasses from Smart Buy Glasses, plus an extra set of cut lenses. The sunglasses were perfect but the extra lenses showed a lot of distortion. We wen... See more

Company replied

Rated 5 out of 5 stars

The delivery was very quick. The frame is light, it’s a very good fit and I’ve got accustomed almost immediately with the new diopters. I’m using the glasses as a second frame when playing tennis and... See more

Rated 5 out of 5 stars

Amazing service, I had an issue because the wrong Address was saved in my Apple Pay and they e-mailed me and supported me with the address change so generously, efficiently & nicely. The product arri... See more

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.

SmartBuyGlasses Switzerland Details

Written by the company

180 Grandes Marques à Prix Incroyables
SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
Retours Sous 100 Jours
Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
Garantie de 24 Mois
Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
Un Achat, Un Don
Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,728)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful purchase

My glasses came with an extra pair of replacement lenses (unexpectedly) which I'm grateful for. I use these at home. I have second pair from Hugo Boss (recommended by my optician) that I use at work. I can tell you that they cost me more than half and almost seem to be lower in quality...so I'm very satisfied with this purchase.

Con: the only minor con is that they came with this orange box that is triangular in shape when housing the glasses, not very practical/compact to carry around.

January 23, 2024
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Reply from SmartBuyGlasses

Hi there,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

We hope to welcome you again to SmartBuyGlasses.

Sincerely,
Ronald

Rated 3 out of 5 stars

Penetrant after sale evaluations

Penetrant after sale evaluations, emails every week etc.
No opt out!!

January 3, 2024
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Reply from SmartBuyGlasses

Hello Malo,

I am sorry to hear that you have been receiving emails from us every week.

I will be sending you one to further assist you and resolve this matter shortly.

Regards,
Steffany

Rated 5 out of 5 stars

JBBB

I received the glasses I ordered at a much, much better price than I could find locally and I'm so happy with the way they look!

January 3, 2024
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Reply from SmartBuyGlasses

Hi Johanna,

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Sincerely,
Elveen

Rated 5 out of 5 stars

Excellent product

Excellent product, impeccable delivery.

January 3, 2024
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Reply from SmartBuyGlasses

Hi there,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

We hope to welcome you again to SmartBuyGlasses.

Sincerely,
Ronald

Rated 4 out of 5 stars

Somewhat expensive to send back glasses…

Somewhat expensive to send back glasses but customer service was surprisingly good.

December 25, 2023
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Reply from SmartBuyGlasses

Hi there!

We are very glad that you are happy with our service. I appreciate your feedback!

We are looking forward to your next purchase please do not hesitate to contact us if you have concerns.

Sincerely,
Elveen

Rated 4 out of 5 stars

Nice

Good overall

December 25, 2023
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Reply from SmartBuyGlasses

Hello Bernard,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, and we hope we will provide a perfect experience next time.

Sincerely,
Ellen

Rated 5 out of 5 stars

The eyeglasses I recently purchased are…

The eyeglasses I recently purchased are truly exceptional. The lightweight and comfortable frame provides an excellent fit, while the corrective lenses ensure clear and sharp vision. The sleek and modern design adds a unique style, making the overall experience highly positive. I highly recommend these glasses for those seeking comfort, functionality, and a touch of fashion.

December 10, 2023
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Reply from SmartBuyGlasses

Hello Azemie,

We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.

We look forward to seeing you again.

Sincerely,
Ellen

Rated 5 out of 5 stars

All perfect!

December 10, 2023
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Reply from SmartBuyGlasses

Hello Urs,

We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.

We look forward to seeing you again.

Sincerely,
Ellen

Rated 5 out of 5 stars

Super simple process

Super simple process, love the online visual testing of glasses, fair prices. thanks

November 21, 2023
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Reply from SmartBuyGlasses

Hello Flo,

Thank you for leaving a 5-Stars review. At SmartBuyGlasses, we continuously strive to serve you better.

Looking forward to your next purchase!

Sincerely,
Katherine

Rated 5 out of 5 stars

Easy

Easy, quick, good quality

November 27, 2023
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Reply from SmartBuyGlasses

Hello Roberto,

We truly appreciate your positive feedback! It's wonderful to know that our product and services met your expectations. Thank you for choosing us, and we can't wait to have the pleasure of serving you again.

Sincerely,
Ellen

Rated 5 out of 5 stars

Excellent service.

Online glasses service with easy measurements and fast, professional results.

November 14, 2023
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Reply from SmartBuyGlasses

Hello Kiru,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again soon.

Sincerely,
Katherine

Rated 5 out of 5 stars

Fast delivery

Fast delivery. The glasses are as expected. The detailed data about the size and virtual fitting room helped a lot with making the right choice. It would be nice to have precise filtering by the size, it didn't work well for me. However, once I found the right model everything was great.

I'm very happy with the self tinting lenses. Totally worth it.

May 18, 2023

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