SmartBuyGlasses Reviews 

2,956
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of fashionable frames, exceptional product quality, and surprisingly affordable prices. People also mention that online shopping is completely straightforward, supported by prompt shipping and clear communication throughout the ordering process. Some reviewers were not happy with delivery times taking longer than expected or packages arriving later than scheduled. A few customers also noted that certain cheaper frames felt a bit flimsy or sometimes required minor adjustments at a local shop. Others experienced occasional issues with incorrect lens thickness or minor scratches upon arrival.

What people talk about most

Product

Customers had positive experiences with product, noting that the frames fit perfectly and feel lightweight.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the glasses are durable,... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive quickly and on... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful professional... See more

Price

Consumers find price to be positive, highlighting competitive pricing and great overall value. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ll be honest, I was a bit wary at first since I didn’t know the company, but they genuinely surprised me. Their after-sales care is absolutely top-notch — they kept me fully reassured the whole way... See more

Rated 5 out of 5 stars

Great frame range, great prices, professionally made lenses. Very well packaged shipping. I've purchased prescription glasses and prescription sunglasses from smart buy glasses several times, and have... See more

Rated 5 out of 5 stars

I’m delighted with my new prescription glasses and frames. The vision is much clearer and more comfortable for everyday use. The frames fit perfectly and feel lightweight while still looking stylish.... See more

Rated 5 out of 5 stars

Easy site to use. Quick delivery and great communication when uploading my prescription. Love the glasses. They arrived on time. Great selection of frames and very competitive pricing. Have gone back... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses Ireland Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(2,956)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

excellent service. my glasses came very quickly the leg broke after a 1,2 years and no questions asked they sent me a brand new pair as they were under guarantee. also it is a quater of the price than normal opticians. servicio fantastico..me rompio la pata de las gafas despues de 1,2 años y sin mas me mandaron unos nuevos enseguida por que tienen 2 años de garantia. y las gafas son super!! y 1/4 precio de los de la optica

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I recently bought the Carrera Ducati sunglasses from SmartBuyGlasses and couldn’t be happier. The quality is excellent, and their customer service was incredibly helpful and responsive. They truly stand by their word, take care of their customers, and make the whole experience feel effortless. Highly recommended!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant shopping experience

As always, a very pleasant shopping experience, excellent workmanship and fast delivery. This is my third order. So far, they have maintained a very high standard of service. I will be back for more glasses at a great price 😁

December 7, 2025
Rated 5 out of 5 stars

Loving my new Boss Orange glasses.

I found a Boss Orange frame that I loved and it was super easy to upload my script and order my new glasses. I had to get the frame adjusted at a local optometrist, but other than that, the glasses are perfect. Thank you.

February 7, 2026
Rated 4 out of 5 stars

Nice pair

The selection of the frame can be tricky but I now know the general dimensions that suit me. Maybe better if they used AI to figure out the optimum dimensions in addition to the PD. Anyway I really like the glasses, they fit perfectly and I like the style. The order did take a few weeks to arrive.

February 1, 2026
Rated 1 out of 5 stars

AVOID

Site offers web form to enter your own eyeglass RX specifications without submitting an official prescription. That is why I chose them, I do not need a new prescription and do not want to spend money or time on one. After I placed the order and paid, they demanded an RX prescription. Misleading at best, dishonest at worst. They after back and forth, plus an absurd up-sell attempt in the middle, are refunding, but claiming it will take from 24 hours to several days to fully process.

February 3, 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello there,

Thank you for taking the time to share your feedback with us.

I understand your disappointment regarding your order, and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.

Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.

To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?

Looking forward to your response. Wishing you a great day ahead!

Kind regards,

Caztille

Rated 5 out of 5 stars

All-in-all it was a great experience

The website was easy to use. The AI chat bot was very helpful and when I needed to escalate to the human, the Customer Service reps were very helpful and quick to respond. The glasses arrived just when I needed them and they fit great and the prescription was spot on. All-in-all it was a great experience and will will most defiantly use them again in the future.

December 17, 2025

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