Ellen emailed me back within 90 minutes after I sent a message to tell that I was required to pay custom duty. Her quick, kind and detailed response made me feel secure. I really appreciate her... See more
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See what reviewers are saying
I've been loving and using Porsche Design P8145. It was broken but I couldn't find a new one for a long time as it was a discontnued model. I finally found it at this web shop with the incredible rea... See more
Company replied
The product is perfect! Since this product uses high curve lenses, I recommend adding prism processing when changing to degree lenses. I forgot to add prism processing, which caused a slight shift i... See more
Company replied
The customer support rep, Anne was great. She took care of my issues (which I’ve caused it) very smoothly, and she was very nice in entire conversation. I, of course, am satisfied with the shopping... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
2006年以降、SmartBuyGlassはオンラインのアイウェア販売のリーダーとして実績を積んでまいりました。業界最大のサングラス、メガネ、コンタクトレンズの品ぞろえを武器に、何千ものお客様に商品を提供してまいりました。
Smartbuyglasses Japan
Written by the company
- 180以上のデザイナーブランドをお得に
- SmartBuyGlassesでは、180以上のブランドから、8万以上のモデルを取り揃えています。
- 100日返品
- ご購入のアイウェアが気に入らない、そんなときにはお気軽に返品ください。お届けから100日以内であれば、試着程度のご利用であれば返品いただけます。
- 24か月保証
- 製造過程による欠陥等が原因でアイウェアが破損した場合には、24か月以内であれば返品を頂けます。コンタクトレンズに関しては、3か月間の保証をご用意しております。
- 買えば、贈れる
- お客様のご購入ごとに、視力矯正が必要にもかかわらず経済的な理由等で買うことができない方々にアイウェアを寄付しています。
Contact info
4.5
Excellent
2K reviews
Asks customers to review
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到着時レンズに深い傷
Update in July 30th
Reply for your e-mail.
Yes, I received two pair of glasses. However, I have NOT received the first order, which I returned for replace new pair. I ordered three pairs in total.
I ordered
1. Order ID JP0747825122G, this is my first order and had a deep scratch on the lens. I returned and still waiting for new pair.
2. Order ID JP0749150022GM, I ordered other two pairs and already received.
3. Order ID JP0749665901GE, I believe this the replacement for the first my order of JP0747825122G. The status is still “Prescription lenses processing” for more than 10 days.
I would appreciate if you could follow up the Order ID JP0749665901GE. Also, I paid shipping charge for return and import tax for other two. Please let me know how I should claim the cost.
返送後にメールのやり取りはあり、交換のフォローをして頂いたようですが、いまだに状況は変わらずです。返送時の送料や追加で発注したメガネの関税などを追加で支払っており、これについても問い合わせ中です。また新たに状況に変化があれば、アップデートします。
-----------
商品の交換依頼後にレビュー依頼メールを頂いたいので、これまでの顛末を書きたいと思います。
開封後、フレームについては満足でしたが、レンズに深い傷があることに気づきました。対応についてSmartBuyGassesさんに相談したところ、交換か返品とのこと。同じフレームの在庫はあるとのことでしたので、不良品は返送するので在庫分で同じものを作って交換すれば、時間が節約できるとの提案をこちらからしました。残念ながらその提案に対する返事は無く、不良品を返送し、現在交換待ちです。早々に対応頂けると嬉しいのですが。
この先どうなったかも、引き続き報告いたします。(対応によって改めて評価をいたします)
----------
I received an email requesting a review after requesting a replacement for defective glasses, so I would like to write about what has happened so far.
After opening the package, I was satisfied with the frame, but noticed deep scratch on the lens. I talked to SmartBuyGasses about how to handle the situation, and they said that I could exchange or refund the glasses. They said they had the same frame in stock, so I suggested that I send the defective glasses back and they could make a replacement from their stock to save time. Unfortunately, there was no response to that suggestion, and I returned the defective glasses and am currently waiting for a replacement. We would be happy if they could respond as soon as possible.
I will keep you posted on what happens next.(I will re-evaluate depending on the response)
July 11, 2024
Unprompted review
Reply from SmartBuyGlasses
こんにちは、昌彦さん、
詳細なご意見をお聞かせいただきありがとうございます。この度は、メガネの不具合によりご迷惑をおかけし、誠に申し訳ございませんでした。
お客様のご不満を理解し、状況を解決するために積極的に取り組んでおります。私どものチームは交換の手続きを行っており、できるだけ早くお客様に発送することを目指しております。
メールにてご連絡させていただきます。
敬具
ハンナ
-UPDATE-
Hello Yamashita,
Thanks for the feedback and I apologize as I missed the order JP0749665901GE and the details of your return shipping cost.
I've taken as well that you've been charged for customs tax duties for the JP0749150022GM.
I'll contact you about this in the same thread we're communicating.
Sincerely,
Hannah
-Update-
Hello Yamashita,
I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.
I hope to hear from you soon!
Sincerely,
Ellen
Great company to do business with......no complaints whatsoever
Great company to do business with......
July 9, 2024
Very good dood
June 17, 2024
Reply from SmartBuyGlasses
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Reply from SmartBuyGlasses
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We look forward to seeing you again!
Sincerely,
Steffany
Fast shipping and item came in perfect…
Fast shipping and item came in perfect condition.
April 29, 2024
Porsche Design Glasses
I've been loving and using Porsche Design P8145. It was broken but I couldn't find a new one for a long time as it was a discontnued model.
I finally found it at this web shop with the incredible reasonable price. I needed to wait for three weeks to receive it due to the international shipment, but I received the new glasses with the perfect condition. I'm very happy now.
April 12, 2024
Unprompted review
Reply from SmartBuyGlasses
Hi!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Ellen
good glass.
April 12, 2024
Reply from SmartBuyGlasses
Hi Saito,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Ellen
Very good service!
March 20, 2024
Reply from SmartBuyGlasses
Hi there,
We are grateful that you took the time to leave us a review and I'm glad to hear that you're satisfied with our service/item. Your feedback helps us to improve service for our future customers.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
The product and the dealership are wonderful!
The product is perfect!
Since this product uses high curve lenses, I recommend adding prism processing when changing to degree lenses.
I forgot to add prism processing, which caused a slight shift in focus, but I am very satisfied with the sincerity of the dealer's response.
January 23, 2024
Reply from SmartBuyGlasses
Hello there,
Thank you for sharing your feedback. I am very sorry to hear that you have concerns with the lens you received. I sincerely apologize for the inconvenience this has caused you.
Thank you for sharing your feedback. Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue.
Sincerely,
Ronald
Reply from SmartBuyGlasses
Hello Yu,
Thank you for leaving a 5-Stars review. At SmartBuyGlasses, we continuously strive to serve you better.
Looking forward to your next purchase!
Sincerely,
Katherine
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