SmartBuyGlasses Reviews 1,894

Awesome quality

I like the quality of the glasses. SmartBuy has a lot of variety. The shipping time was a bit slow

very nice，i like it.

It was very fast, very friendly and helpful

I ordered glasses on January 8th, a Lacoste frame at a good price. However, the package hasn't even been sent yet. Support initially said that the item would be in stock by December 20th, but this did not happen. Later, I received an email saying the item would be in stock on the 27th, but this too turned out to be false. The website claims delivery within a couple of weeks. As a result, I was unable to give the gift for Christmas, and as you can see, I won't be able to present it for New Year's either. I am extremely unhappy with missed deadlines and the lack of accurate information. I cannot recommend this service given the missed deadlines.

I love the product!
It is white gold plated and even though I am Asian, it doesn't look too tight on my impression and I use it all the time!

I have purchased from Japan and every time I have purchased from Japan, I have had to pay customs duty.
But they explained that if I showed them the receipt, they would refund me the amount of customs duty.

They have taken good care of me every time!

・Fast return email after ordering

・Shipping is fast

・You can trust the product

・You will be able to pay for all customs fees and other expenses, and the money will be received promptly.

Best Buy the rare design of Rayban grass.

I ordered for sunglasses from SmartBuyGlasses japan but just received hard case and there were no sunglasses. But the customer service helped me and delivered me the sunglasses. The service manager was really supportive and followed with me through email and solved the problem.

Awesome product. Fast shipping.

I inquired about how to refund customs duties.
The in charge AL told me how should I do very kindly!
Thank you very much.

I am lucky to have a perfect online shopping experience from smartbuyglasses.jp. They have huge selections at sometimes unbeatable price in the entire world. In my case, I was assisted by their customer service team consisted of Buket, Maria, Ana, and Thea, which are very helpful, updating my requests daily with warm attitude and information.

Ellen emailed me back within 90 minutes after I sent a message to tell that I was required to pay custom duty.
Her quick, kind and detailed response made me feel secure.

I really appreciate her, and my royalty to your company got significantly higher.

Give my regards to her.
I’m impressed.

I usually wear contact lenses in my daily life, but during the hay fever season in Japan, I wear glasses.

SmartBuyGlasses makes me very happy because I can get eyeglass frames from overseas products at affordable prices.
In Japan, though, it is common to buy glasses at opticians,
I have no problem at all with the focus of the lenses even with mail order here, and I have learned to adjust the nose pads and temples by myself.

I think I will be able to lead a meaningful life with good vision. Thank you so much. I will use your service again.

It took a while to get my order but fully super happy and satisfied.
Thankyou so much.

Quick shipment and reply on the questions, great deal as always!

Terrible company.
Dispatched me defective ray bans and when I requested a refund, they refused to comply. Do not touch this company with a barge pole. Buyer beware!

I'll update in response to the below:
In none of my correspondence during the last twelve hours did they mention it would be possible to exchange. They asked for an explanation, I told them the lamination of the lens was the defect and that this was NOT a result of our cleaning. The representative tried to blame the way we cleaned the glasses, ignoring the photo and the information I had provided, whig led me to refuse an exchange and instead pursue a full refund. This response is purely damage limitation on behalf of the company. Note to get a refund, you must make a return with a valid code within seven days...an awfully narrow timeframe, which leads me to suspect they have encountered many claims in the past. Their website only displays favourable reviews, but google will show you many more negative ones. In the past 12 hours I have spoken to a "Andrea" and "clizelle" and another lady and now I am told an "Elveen" is assigned to my case. All fake names, obviously and no one answered the phone on their HK line. Make of it what you will, but I have the evidence here.

Good price and rapid shipping and good quality glasses is very fine.
Thanks.

Good！！Nice！！