Ellen emailed me back within 90 minutes after I sent a message to tell that I was required to pay custom duty. Her quick, kind and detailed response made me feel secure. I really appreciate her... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been loving and using Porsche Design P8145. It was broken but I couldn't find a new one for a long time as it was a discontnued model. I finally found it at this web shop with the incredible rea... See more
Company replied
The product is perfect! Since this product uses high curve lenses, I recommend adding prism processing when changing to degree lenses. I forgot to add prism processing, which caused a slight shift i... See more
Company replied
The customer support rep, Anne was great. She took care of my issues (which I’ve caused it) very smoothly, and she was very nice in entire conversation. I, of course, am satisfied with the shopping... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
2006年以降、SmartBuyGlassはオンラインのアイウェア販売のリーダーとして実績を積んでまいりました。業界最大のサングラス、メガネ、コンタクトレンズの品ぞろえを武器に、何千ものお客様に商品を提供してまいりました。
Smartbuyglasses Japan
Written by the company
- 180以上のデザイナーブランドをお得に
- SmartBuyGlassesでは、180以上のブランドから、8万以上のモデルを取り揃えています。
- 100日返品
- ご購入のアイウェアが気に入らない、そんなときにはお気軽に返品ください。お届けから100日以内であれば、試着程度のご利用であれば返品いただけます。
- 24か月保証
- 製造過程による欠陥等が原因でアイウェアが破損した場合には、24か月以内であれば返品を頂けます。コンタクトレンズに関しては、3か月間の保証をご用意しております。
- 買えば、贈れる
- お客様のご購入ごとに、視力矯正が必要にもかかわらず経済的な理由等で買うことができない方々にアイウェアを寄付しています。
Contact info
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately the frames I chose didn’t…
Unfortunately the frames I chose didn’t suit me, but I was assisted happily. I got my refund without any trouble. A very pleasant shopping experience. Going to keep on trying till I find one that are a great fit.
March 19, 2023
Because the response was very fast.
Because the response was very fast.
I am very satisfied.
January 22, 2023
Accurate and prompt response
Received prompt response to my enquiry and received the item on time as promised. Good customer care-my opinion
January 3, 2023
ii megane dayo!
October 25, 2022
another great experience with smartbuyglassess
had a really great experience for my first order. i'm very happy with their delivery speed and price so placed order for another pair of glasses just the other month!
i got my glasses (1.67 progressive and transitions gen 8 lens) delivery was quick. i got my order in just 2 weeks (it was shipped out in 8 days). the lenses suit me well and I'm happy to recommend smartbuyglasses again.
October 17, 2022
Excellent customer service
Excellent customer service, we bought 2 glasses from them and one of them wasn't the right size (our fault, we ordered the wrong size). The return process was easy and hassle free. After the return was processed, they shipped a new one and it fitted perfectly.
July 23, 2022
They responded me very fast about an…
They responded me very fast about an order problem even in a weekend. Thank you.
June 25, 2022
Superb customer support rep
The customer support rep, Anne was great. She took care of my issues (which I’ve caused it) very smoothly, and she was very nice in entire conversation.
I, of course, am satisfied with the shopping experience and the profuct lineups as well.
I’ll definitely come back to the site.
June 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.