An old filling fell out just a few days before I was due to go on holiday. I contacted the practice and was given an emergency appointment for the very next morning. Although the practice was extremel... See more
Company replied

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An old filling fell out just a few days before I was due to go on holiday. I contacted the practice and was given an emergency appointment for the very next morning. Although the practice was extremel... See more
Company replied
My wife and I have belonged to this practice as NHS patients since 2014 and have seen many changes. Our most recent visit for basic checkups (April 2026) was rather disappointing. Despite the den... See more
Company replied
I recently had my bridge replaced at Croxteth Dental, and I couldn’t be happier with the care I received. My dentist, Apeksha, was absolutely fantastic. She was professional, gentle, and explain... See more
Company replied
I had an appointment with Croxteth Dental Centre. I saw Dr Chris and Hannah, they put me at ease straight away, because I was so nervous. My appointment was on time and the receptionist was very help... See more
Company replied
At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
Written by the company

Dental Essentials

40 Croxteth Hall Lane, Croxteth, L11 3SH, Liverpool, United Kingdom

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Excellent really happy in the way the dentist took her time explaining what she was doing could not fault this dentist my anxiety is usually on another scale visiting Croxteth I felt at ease knowing I was in safe hands from the receptionist to the dental treatment 10/10

Reply from Smart Dental Care - Croxteth Dental Centre
Great reception staff . Dentist was professional and polite fab service

Reply from Smart Dental Care - Croxteth Dental Centre

Reply from Smart Dental Care - Croxteth Dental Centre
this dental practice is excellent in patient care.
Dentists and nurses are very pleasent.
Receptionst always try to help.
my appoinments always been ontime.

Reply from Smart Dental Care - Croxteth Dental Centre

Reply from Smart Dental Care - Croxteth Dental Centre
Was registered at practice then advised no longer patient got a 111 emergency appt an not a nice experience!

Reply from Smart Dental Care - Croxteth Dental Centre
It was a good experience, a very good dentist, pleasant efficient staff, can't fault it. Tom Robinson.

Reply from Smart Dental Care - Croxteth Dental Centre
All staff were polite and helpful, I was explained what was going to happen through my procedure which helped me as I'm very nervous when going to the dentist, the staff made me feel relaxed and comfortable.

Reply from Smart Dental Care - Croxteth Dental Centre

Reply from Smart Dental Care - Croxteth Dental Centre
I've been a patient here for a while and the only good thing is the reception team in particular Melissa
The level of care I've received recently since Dr Chris has left is appalling
Ive been forced to see a "Therapist" Im disappointed at the drop in level of care and feel like all this company wants is more money for basic care
Ive highlighted this on my last appointment to Melissa who I feel is left to carry the burden of this companies unrealistic level of service
I wont be back

Reply from Smart Dental Care - Croxteth Dental Centre
Great service ,always greeted by friendly and helpful reception staff ,as always dentist carried out my dental work with care very happy with the high level of service I received .

Reply from Smart Dental Care - Croxteth Dental Centre
Very good costumer service, everyone at the practice is polite and friendly. Dentist and dental assistant made me feel relaxed and comfortable.

Reply from Smart Dental Care - Croxteth Dental Centre
My wife and I have belonged to this practice as NHS patients since 2014 and have seen many changes.
Our most recent visit for basic checkups (April 2026) was rather disappointing.
Despite the dentist recommending that I should have a Scale & Polish on my teeth - something that is included in the NHS Band 1 agreement that I had paid for - I was told by both dentist and reception staff that it was done on a private basis (£60) only.
It would seem that anything beyond the 10 minute checkup is chargeable, even though a scale & polish should be included when required.

Reply from Smart Dental Care - Croxteth Dental Centre

Reply from Smart Dental Care - Croxteth Dental Centre
I’d have appreciated being given more information about payment plans.
I was just told how much it would cost and not given any options.

Reply from Smart Dental Care - Croxteth Dental Centre
I was able to get an appointment and treatment quickly. The staff were all frie day a day helpful.

Reply from Smart Dental Care - Croxteth Dental Centre
Didn't feel like value for money. Nearly £30 for a 10 minute appointment. Almost seemed like it was just to confirm I had a mouth with teeth in there.Advised a scale and polish which would be another appointment costing almost another £50.

Reply from Smart Dental Care - Croxteth Dental Centre
Great friendly reception. Dentist amazing, listens what you say and acts on it. Gives great advice & good price

Reply from Smart Dental Care - Croxteth Dental Centre
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