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Smart Dental Care Reviews 

1,825
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,587 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the incredibly friendly, welcoming, and professional staff who make every visit comfortable, especially for nervous patients. Consumers note that the dentists take time to explain procedures thoroughly and provide exceptional care during both routine and emergency appointments. However, some customers also noted difficulties with communication and reaching the clinic by phone. A few reviewers experienced frustrating delays, poor organization, or issues when trying to book and manage their appointments. Some people felt that online scheduling could be improved and that getting timely assistance was occasionally challenging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the receptionists and dental teams as... See more

Service

Customers had positive experiences with service, often praising the quick emergency appointments, thorough... See more

User experience

People report high satisfaction with the user experience, highlighting smooth, comfortable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff members are... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers praised the fast, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Routine 6 monthly NHS checkup Greeted by friendly but professional receptionist. Expected a considerable wait as my usual dentist was absent but was called in shortly. Received exemplary treatment... See more

Company replied

Rated 5 out of 5 stars

I had the best experience of my life at this dentist! From the moment I arrived, everyone was welcoming, professional, and caring. Dr Chen was absolutely fantastic.kind, reassuring, and thorough throu... See more

Company replied

Rated 5 out of 5 stars

Had an emergency appointment today with Shiraz and Emma and they were so good, as a really nervous dental patient they put me at ease and never made me feel embarrassed or ashamed. Amazing work x

Company replied

Rated 5 out of 5 stars

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... See more

Company replied


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Implants Periodontist
  5. Periodontist

Written by the company

At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.

Everyone Deserves to Smile

Written by the company

We’re Here to Make It Happen
At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.

Looking for Affordable, Accessible Dental Care

Dental Essentials

Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable. We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices. Book your appointment online 24/7 – early mornings, late evenings or weekend appointments. No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,825)

1,448 reviews in the last 12 months

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Rated 5 out of 5 stars

Can not complain

Can not complain

September 8, 2025
Smart Dental Care logo

Reply from Smart Dental Care

Dear Patient,

Thank you for your feedback. We’re pleased to hear that you had a satisfactory experience with us.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars
Smart Dental Care logo

Reply from Smart Dental Care

Dear Patient,

Thank you for your feedback. We’re pleased to hear that you had a good experience overall, and we appreciate your understanding regarding the short delay.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

My dentist is the best ever.

My dentist is the best ever. He is always patient, has a fantastic sense of humour and he and his assistant Halle have a fantastic work friendship and bounce off each other. My son recently moved to London and was gutted he would lose this dentist. I never have nerves going to him as he always puts you at ease.

January 19, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your wonderful feedback. We’re delighted to hear how much you value your dentist’s patience, humour, and reassuring nature, as well as the great teamwork with Halle. It’s lovely to know that your visits are always comfortable and that your son appreciated the care so much too.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars
Smart Dental Care logo

Reply from Smart Dental Care

Dear Patient,

Thank you for your feedback. We’re pleased to hear that your dentist clearly discussed the treatment and what was needed. We appreciate your kind words.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

The team at longridge are friendly and…

The team at longridge are friendly and welcoming. The dentist that seen me was excellent. Explained every step of the treatment . No complaints at all. Thoroughly recommend .

August 26, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re delighted to hear that the Longridge team made you feel welcome and that your dentist clearly explained each step of your treatment. We truly appreciate your recommendation.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Wonderful experienced and thoughtful…

Wonderful experienced and thoughtful Dentist. Neha made me feel safe and confident.

August 24, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We’re delighted to hear that Neha made you feel safe, comfortable, and confident during your visit. Your kind words are truly appreciated.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Very friendly Staff

Very friendly Staff, even though i was afraid they still took Very Good care of me and my daughter

August 20, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your kind feedback. We’re delighted to hear that our friendly team helped you and your daughter feel comfortable and well cared for, especially when you were feeling nervous.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

quick prompt service

quick prompt service

August 24, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your feedback. We’re pleased to hear that you received prompt and efficient service. We truly appreciate your kind words.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent staff who genuinely tried yo…

Excellent staff who genuinely tried yo ease my anxiety , I needed emergency treatment and they were so efficient at getting me quick appointments . Dr Zuzanna and her dental nurses are a credit to dentistry , gentle , taking time to explain everything and allay my fears . Reception staff were extremely efficient and lovely , can thoroughly recommend

August 20, 2026
Unprompted review
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Reply from Smart Dental Care

Dear Patient,

Thank you for your wonderful feedback. We’re delighted that our team helped ease your anxiety and arranged your emergency appointments so promptly. It’s lovely to hear that Dr Zuzanna, her dental nurses, and our reception team made you feel comfortable, reassured, and well cared for.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

The staff are very professional

The staff are very professional

August 21, 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your kind feedback. We’re pleased to hear that you found our staff professional and appreciate you taking the time to share your experience.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

I had a great experience they had me at…

I had a great experience they had me at ease and looked after me ,made me feel relaxed as I was very nervous, I would give them 10/10 great dentist.

August 21, 2026
Unprompted review
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Reply from Smart Dental Care

Dear Patient,

Thank you for your wonderful feedback. We’re delighted to hear that our team helped you feel relaxed and at ease, especially as you were nervous. Your 10/10 rating means a lot to us!

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

I have used this dentist for over 20…

I have used this dentist for over 20 years now, having fairly recently moved house 60 miles away. Dr Wilson is always so positive, welcoming and friendly as are all the staff there. Would highly recommend to anyone and dread the day when I am unable to travel

August 20, 2026
Unprompted review
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Reply from Smart Dental Care

Dear Patient,

Thank you for your wonderful loyalty over the past 20 years. We’re delighted to hear that Dr Wilson and the team continue to make you feel so welcome and cared for, even after your move. Your recommendation and continued trust mean a great deal to us.

Best Wishes,
Smart Dental Care Team

Rated 1 out of 5 stars

I did really love this dentist when I…

I did really love this dentist when I first started going and recieving my treatments I couldnt fault it. How ever when it came to making my dentures and attending my hygienist appointment they sadly fell short.
Months later my gums are still bleeding , I have constant mouth ulcers from incorrectly made dentures. I attended multiple times to have them re adjusted but each time they are adjusted the fit gets worse. I got to the point where I have stopped attending now because ive wasted my money on dentures that are not usable and im having save up again to go elsewhere to get better fitted ones. Also one of the permenant fillings I had fell out in less than a week and has left me with a big gap.

March 26, 2026
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Excellent staff service

Excellent staff service. Clear explanations in regards to treatment. Easy booking process.

August 13, 2026
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Reply from Smart Dental Care

Thank you for your lovely feedback. We’re delighted to hear that you received excellent service from our team and that the treatment was clearly explained to you. It’s also great to know that you found the booking process easy and straightforward. We truly appreciate your kind words and support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

August 18, 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received excellent service during your visit. Your appreciation means a great deal to our team, and we truly value your support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Brilliant Dentist

The reception staff and all the dentists are very professional in all aspects of service. I am normally very nervous about visiting the dentist but thanks to the way I'm treated I now feel very confident visiting and the treatment I receive. A fantastic team and I would recommend Smart Dental Care Kearsley to anyone looking to find a good dentist.

August 18, 2026
Unprompted review
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your wonderful feedback and recommendation. We’re delighted to hear that our reception team and dentists have consistently provided such professional and caring service. It’s especially rewarding to know that, despite initially feeling nervous about dental visits, you now feel confident and comfortable in our care. We’re so pleased that the treatment and support you’ve received have made such a positive difference. Your kind words about our fantastic team mean a great deal to us.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

I have been with this same surgery for…

I have been with this same surgery for over 32 years now, in all that time I have never had a bad experience, I really look forward to going to my appointment. Due to the dental advice I’ve been given during this time from the surgeons I’ve not needed any treatments after my six monthly axaminations. My Surgeon and her nurse are wonderful.

August 5, 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your incredible 32 years of loyalty to the practice. We’re delighted to hear that you’ve never had a bad experience and that you genuinely look forward to your dental appointments. It’s especially wonderful to know that the advice and preventative care you’ve received over the years have helped you maintain your dental health without needing further treatment. We’re also pleased to hear such lovely comments about your dentist and dental nurse. Your continued trust means a great deal to us.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Professional friendly service from all…

Professional friendly service from all staff

August 12, 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received professional and friendly service from all our staff. Your appreciation means a great deal to the whole team, and we truly value your support.

Best Wishes
Smart Dental Care Team

Rated 3 out of 5 stars

I write this with an open mind

I write this with an open mind. I like the Dentist, I've been there for many years. But the changes implemented are not the best. This has been turned into a semi-private Dentist and appointments are sparce. Its a sad thing to see, and if I could move surgeries, I would... ( NHS Dentists are also sparse and difficult to get hold of !)

The receptionists are really nice and do their best to accommodate you, it isn't their fault that there are limited appointments. The Dentists themselves are also really nice, but currently they are away for months on end and lots of annual leave. ( I appreciate everyone needs their holidays and leave for what ever reason!) But contingencies must be in place for emergencies, of which it seems they are not.

Its gone downhill rapidly and its very sad to see.

Hopefully the Practice Manager will do more to ensure this practice becomes a lot better. But at the moment, its very difficult to deal with this surgery at present.

Please, listen to your patients. Especially those who are in need of appointments and cant get them!

(* Edit, This is the Blackburn Branch, Richmond Terrace *

July 7, 2026
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 5 out of 5 stars

Excellent dental visit

Everyone was welcoming, friendly and professional. The dentist made me feel at ease and explained everything clearly, which made the whole visit stress-free. I was very happy with the service and the care I received. I would definitely recommend this dental practice.

August 13, 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your wonderful feedback! We’re delighted to hear that our team made you feel welcome and at ease, and that everything was explained clearly throughout your visit. It’s lovely to know you were happy with the care and service you received. Your recommendation means a great deal to us, and we look forward to welcoming you again.

Best Wishes
Smart Dental Care Team

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