Smarter Phone Reviews 

3,452
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I am pleased with purchase and return service. I had trouble with first purchase, returned it with no problems and received phone that worked. No problems what so ever,

Rated 3 out of 5 stars

Got iPhone last September work well now it’s heating up severely try to get back on the website it’s down doesn’t exist anymore now have to buy a new phone again

Rated 3 out of 5 stars

Had I been given a 0 star option I would have used it. I've been waiting for over a month for a response to a question I had regarding a return I need to make. Now I can't find contact number I needed... See more

Rated 3 out of 5 stars

The phone did not work when I brought to the cellphone store. Not compatible with the US Cellular network. Hence the low rating. It would have been a 1 star rating except.....Smarter Phone issued me a... See more

Company details

  1. Cell Phone Store
  2. Electronics Store

Information provided by various external sources

Shop Reburbished Smartphones - All Passing 28-Point Inspection, Charger & Cable Included, 6-month Guarantee, No Contracts. Our Products are Carefully Packaged Before Being Shipped. Find a Product to Suit Your Style, Budget ...


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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3.6

All reviews

(3,452)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not Worth it, buy from a verified Apple Retailer, not this 3rd Party

My order reference was XLJNLGFEV, I ordered a Premium IPHONE 8 RED 64GB from this site. Meaning it is suppose to come in with no visible scratches, basically like new. And it did come in just like new. I charge it up and it shut down once but quickly rebooted itself. About 20 minutes later I had everything loaded like my original Iphone 6. But when I open up the Safari app I saw that all of my default search engines were Chinese. That's when I knew I was screwed. They sold me a Chinese Model Iphone! For anyone who doesn't know, Apple makes Iphone a little different for each country base on that country's law. So in China, some apps are banned, and some setting are hard set that cannot change. For instance I cannot turn off the shutter on this phone. I cannot take a photo of anything without a loud shutter noise. This is a hard setting in China, so people cannot easily steal secrets using their phone. But here in America... it is soo fudging annoying!!

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

I asked for an iphone 6s PLUS i got a 6…

I asked for an iphone 6s PLUS i got a 6 i didnt returned it because i needed a phone around that time but when i started using the phone the battery was trash and theres other carrier it was not able to work with for a phone that was "unlocked" the phone sitting in my room because its so unreliable, you spend 20 minutes using it and its already asking to be charged.

November 18, 2019
Unprompted review
Rated 2 out of 5 stars

The phone just isn’t as good as I…

The phone just isn’t as good as I hoped. I constantly have to leave it on the charger and sometimes the battery just dumps from 80% to 2 % for no reason. I guess refurbished is not the way to go for a phone 😞.
Respectfully

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

Steer Clear of Smarter

This company took my money never delivered my product then held it hostage while they waited on another phone to deliver. I never received a phone but they did refund my money after much aggravation and more than 3 weeks had passed.

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

Awfull!!

Awfull!!
My phone doesn't work at all I spent so much money and don't have a proper phone.
I sent several messages to the customer service and they didn't answer to my requests...
NEVER BUY SOMETHING ON THIS WEBSITE

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

terrible customer service

Phone was packaged really nice but did not work— went into boot loop. Took too long to get a return. Waited on hold for 20 minutes and then was forced into voicemail. Etc.

November 18, 2019
Unprompted review
Rated 2 out of 5 stars

Would not recommend

Would not recommend. With the first phone I ordered I ordered a lightning to 3mm jack adapter for standard headphones. When the phone arrived, the adapter I ordered was not included. I called and they said they would credit my account but never did. The phone arrived and was defective & had no sound. Returned it and it took almost 2 weeks to get the replacement. The replacement did work with no issues. I never received the adapter or the credit for it.

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Wrong phone sent twice. Horrible communication. Horrible support. Dishonest info from reps each time I called. I would never recommend this company, also known as Next Wireless. They have since shut down phone support, email only.

November 17, 2019
Unprompted review
Rated 3 out of 5 stars

My phone did not come on scheduled…

My phone did not come on scheduled delivery date it was my wife's bday present. The phone came the day after her bday. The accessories I order with the phone took 3 weeks to correct. She likes the phone. Ear buds volume never worked with the phone

November 17, 2019
Unprompted review

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