Smart Wheels b.v Reviews 314

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the car rental process smooth and easy. Many people highlight the excellent condition of the cars, often describing them as new, clean, and well-maintained. The service is frequently noted for its efficiency, with quick pick-up and drop-off experiences, and a seamless overall user experience. However, some customers also noted issues with the cleanliness of their assigned vehicle or reported that certain features, like touch screens or remote controls, were not functional. A few people mentioned that the fuel tank was not completely full upon pick-up, and some found the process of loading heavy luggage into the car challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Product

Clients share positive opinions on the product, frequently highlighting that the cars are new, clean, and in... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Quality

Users describe positive interactions with quality, consistently praising the cleanliness and condition of the... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the rental... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming off a cruise boat in Curacoa, the closest car rental agencies were booked and crowded. A very short walk brought me to the cool and quiet office of Smart Wheels. I was met by Judaily who was ve... See more

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and w... See more

Rated 5 out of 5 stars

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car. Only thing that’s good to... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and was completed within minutes. No hassle! Great experience

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

There were very clear instructions for picking up and returning the car. The shuttle from the airport to the car was there within 15 minutes.
Car (Kia Picanto) was nice and clean. Contact via WhatsApp was very convenient and direct. There was a small issue with the yearly taxes/insurance and that was quickly resolved. Very happy with this rental.

July 18, 2025
Unprompted review
Rated 3 out of 5 stars

Economy car was not available. Expensive rent.

Economy car was not available. I had to take a SUV. 18$ MORE Expensive.
I rent it for one day ( but a few days earlier another rent for 2 days) + 15$
Fuel was not full full. I did 80 km and put 16 liters fuel in it. When I said it to the desk, the answer was thank you.+8$
So it was a very expensive rent for me.

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

No problem with smartwheels

We wanten to rent the car for 2 days longer. That wasn’t any problem. We had contact with Misha, E-Mail contact was superb and friendly.
Keep up the good work👍🏻

Kind regards, Ron en Marieke

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy car rental

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car.

Only thing that’s good to know that you have some extras you can take on the car like no risk or road assistance.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Rented a car spur of the moment after getting off on a cruise stop. Efficient, helpful service and clean vehicle. Thanks!

May 15, 2025
Unprompted review
Rated 4 out of 5 stars

Hassle free and easy car rental company

Nice staff at pick up of the car. No time consuming proces of long lines and showing creditcard and drivers licence etc. This is all done online prior to the trip. Some instructions of the car would have been nice. Ie explanation how to drive an automatic car. The instruction manual was not present in the car. I ordered a phone holder in the car. Unfortunately it was broken and we could not use it. The drop off proces is perfect, easy, quick and hassle free. I would use smart wheels again.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Everything for convenience

Everything was organized to our greatest convinience.
The pick-up and returning- instructions were very clear (even with a video 👍🏼!) and helpful and if necessary we could always app or call for assistance. Luckily there were no complications, but it felt very secure, should we have needed more help.(of course only as far as we can be the judge of.) Thnks Riangelo!

April 2, 2025
Unprompted review

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