Smile Hub, London Reviews 

599
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, friendly, and go out of their way to provide a very comfortable and reassuring environment. People also deeply appreciate the thorough, clear explanations given during their visits, which ensures everyone feels completely safe and well-informed at every single step. Patients undergoing specialized treatments like orthodontics or routine dental hygiene experience smooth, seamless procedures delivered with minimal discomfort and great care. Consumers consistently note exceptional attention to detail, genuine kindness, and wonderful professional support received throughout their entire dental journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting exceptional and thoughtful care during their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Smile Hub were very welcoming. Kush was extremely personable and provided me with clear and concise information relating to my dental treatment. His assistant Fatma was equally friendly an... See more

Company replied

Rated 5 out of 5 stars

I have just finished my Invisalign with the smile hub. I had the fantastic Hena and Kumari looking after me for the whole of this year and it has been seamless. My appointments were always prompt and... See more

Company replied

Rated 5 out of 5 stars

Sharaddha is an excellent hygienist. She worked carefully around the two wire retainers inside my upper and lower teeth. She is thorough and considerate. Her careful explanation of how to improve my c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Judy and Shabana for a fantastic dental hygiene. I have old fillings on my front teeth with persistent stains and Judy always manages to remove them when other hygienists could not.... See more

Company replied


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dentist
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Smile Hub is dedicated to achieving a high level of dental well-being for all our clients. We have been delivering quality, dental care to busy clients in the City of London since 2001 and are committed to ensuring excellence for all our patients. At Smile Hub we understand the demands of a busy work schedule and can offer the very latest in screening, preventative and aesthetic dental care at all of our clinics. We are a multi-cultural team of expert dental professionals practising right in the heart of the City of London. With diverse skills and a remarkable range of experience we can offer every kind of general dental service to a very high standard.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

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No recent history of asking for reviews

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4.9

All reviews

(599)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

I just returned from having my teeth…

I just returned from having my teeth cleaned by a hygienist at Smile Hub Spitalfields, and it was an exceptional experience. The cleaning was so gentle that I almost drifted off to sleep in the chair a few times. Afterward, I felt completely relaxed, and my teeth have never felt so clean. It was like my teeth had been given a luxurious massage—truly sublime. Thank you so much!

August 28, 2024
Unprompted review
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Reply from Smile Hub, London

Thanks so much for your lovely review. Hygiene care is essential for good oral health and we are pleased that you our service to be such a great experience.

Rated 5 out of 5 stars

Thanks Sharaddha for an epic cleanse

Thanks Sharaddha for an epic cleanse

Multiple friends peers and enemies have remarked on how shiny-white me gnashers are post

Oh yeah thanks

August 21, 2024
Unprompted review
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Reply from Smile Hub, London

Thanks Adrian! Pleased to hear you teeth are looking so good after your hygiene appointment with Sharaddha.

Rated 5 out of 5 stars

Came in for check up as teeth were…

Came in for check up as teeth were hurting. Dentist was thorough in his approach and he came up with a plan to future proof them as they aren’t in good shape. So far feel confident using this dentist. He was also recommended to me from a friend.

August 2, 2024
Unprompted review
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Reply from Smile Hub, London

Thanks for the review about our Dr Kush. Lovely to hear he was recommended by a friend and that you are also pleased with his care.

Rated 5 out of 5 stars

Good service

Very good service so far. Attentive staff and doctors. It is difficult to judge prices as this is my first experience of going to dentists in London.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Review

I came in for an initial consultation and wasn’t really sure what I was looking for/needed, i just knew I wanted my teeth straightened out. Hena was amazing, I listened to her advice and went for the composite bonding to sort the gaps in between my teeth. No complaints at all, professional service throughout and incredibly happy with the final result. Would happily recommend Hena and SmileHub.

June 16, 2024
Unprompted review
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Reply from Smile Hub, London

Hayley thanks for your review and kind workds for Hena and the team. We are so pleased that you are so happy with the results.

Rated 2 out of 5 stars

Run like a business

Run like a business, not like a healthcare provider. Felt very sales-y. Pay before you do anything.

My partner went here before and she was given a sales pitch and aggressively got invited to 3 hygiene appointments and follow ups. It was a really aggressive sales technique. Never have I heard of 3 hygiene appointments being required. Just trying to make money.

Also the location while convenient is really uninviting.

June 3, 2024
Unprompted review
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Reply from Smile Hub, London

Dear Jerome,

I am very sorry to hear that you are not happy with your experience with us.

Regarding our Hygiene treatment, we provide EMS Airflow Hygiene with Guided Biofilm removal. Biofilm are the bacterial deposits that stick to your teeth. If a patient attends for an appointment with a lot of visible plaque they are advised that it would require more than one visit to properly clean their teeth and educate them on what they can be doing at home to better maintain this. At the first hygiene appointment, a score for both plaque and inflammation is recorded and if it's high i.e more than 20-30% of their teeth are covered in plaque and there are high levels of inflammation then the need for more than one visit is confirmed by the Hygienist.

We use this system to try to help our patients improve not only their oral health but their general health as well. Chronically bleeding gums can increase your risk of heart disease and other general health problems.

Ideally we aim for less than 20% plaque and less then 10% your gums being inflamed to help minimise risks to your oral and general health.

Improving health is a process and in the treatment of gum disease we can not always reverse any damage or affects in one visit. Leaving someone with high plaque and bleeding scores another six months until their next appointment has done little to change their oral health profile and risk.
We consider this approach to be health focused and I apologise if it was not communicated in that way.

Thank you for your feedback. We will be discussing this as a team to see what we can to do improve.

Kind regards,
Cath Freestone

Rated 5 out of 5 stars

Great experience

I just had the most professional and confortable hygiene appointment with Sharaddha and her asistant ! Thank you

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Severe toothache, thanks Hena for helping!

I visited in April 2024 with severe, debilitating, toothache. I made an emergency appointment online, and met with Hena at the SmileHub.

She was excellent in explaining the issue and relieving the immediate pain. She was very friendly and knew precisely what she was talking about (a credit to her profession).

I would highly recommend.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great hygienist appointment

Great hygienist appointment - Judy was very knowledgeable, explained everything she was doing in easy to understand terms and generally put me at ease. Also appreciated the tips she had for maintenance between appointments.

April 17, 2024
Unprompted review
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Reply from Smile Hub, London

Thanks for taking the time to leave a review about Judy. Great to hear how well your appointment went.

Rated 5 out of 5 stars

I had an amazing experience with smile…

I had an amazing experience with smile hub. Very professional and great service especially from Ashish Sharma. Will definitely be visiting again and highly recommending my friends and family to also go to smile hub.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Smile hub were exceptionally…

Smile hub were exceptionally professional and the service was outstanding and the staff are really friendly. Highly recommend this place and will be going regularly!

March 16, 2024
Unprompted review
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Reply from Smile Hub, London

Thanks so much for your review. We will look forward to seeing you again.

Rated 5 out of 5 stars

Smile Hub is a first class dental practice

Smile Hub is a first class London dental practice with treatment delivered by highly professional and experienced practitioners. Most of my treatment was provided by Dr Hena Malkan, who was excellent throughout. Thank you.

December 7, 2023
Unprompted review
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Reply from Smile Hub, London

Thank you very much for your endorsement of our practice and Dr Hena. It means alot to the whole team to know to know that our clients are happy with the care and service we provide.

Rated 5 out of 5 stars

Excellent service as always from Kush anc the team. Great attention paid to detail and putting the best treatment plan together. All the staff are friendly, efficient and professional. Thanks all.

Excellent service as always from the team. Kush pays great attention to detail and putting the best treatment plan together for me. All members of staff are friendly, efficient and professional. Thanks all.

December 11, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks for taking the time to review our service. We really appreciate it.

Rated 5 out of 5 stars

Quick appointments, great doctors.

The reception helped me fast track my appointment because I needed an emergency Root Canal Treatment. Dr. James Fitton was not only proficient in fixing the issue but was also very kind throughout the treatment.

November 22, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thank you for the review about our reception team and Dr James. Its great to hear you were well looked after and seen quickly in an emergency.

Rated 5 out of 5 stars

Best dental practice in the City!

I had an emergency filling done at another clinic which left my gums bleeding and in tatters, I was in pain for weeks but thought this was just a fact of getting dental work done. I opted to have the replacement crown done at SmileHub and was astonished at how painless the process of filing my tooth down to prepare it for the crown was, and how little recovery time I needed - I had almost no pain in my gums following the procedure, despite it being nearly 2 hours long! I appreciated how Sarah kept me informed throughout the process (telling me what might hurt and when, and why she was doing what she was doing). I was also pleased with my separate hygiene appointment and how knowledgeable Judy was. All team members are friendly and welcoming and make it a very pleasant experience indeed. Would highly recommend this practice.

November 22, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks so much for taking the time to write a review about your positive experience with Sarah, Judy and the rest of the team. Great that your tooth is all sorted now and we look forward to seeing you again.

Rated 5 out of 5 stars

Always pleased with the dental and…

Always pleased with the dental and hygiene treatment that I receive from Smilehub Liverpool Street. Easy access from Liverpool Street station. Helpful reception staff. Would highly recommend.

October 30, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks Carol for your lovely review of our dental and hygiene care services and that the location works so well for you.

Rated 5 out of 5 stars

Dental treatment with Dr Kushal Mehta

I had dental treatment with Dr Kushal Mehta and it was a great experience. He was very patient, attentive and made me feel very comfortable. Throughout the treatment explaining what would happen next. He spoke softly and calmly making me feel calm and his nurse was also just as polite and professional. The whole clinic was very welcoming, modern, clean and professional.
Thank you team.

November 6, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks so much for taking the time to review our servcies. We are so pleased you had a great experience at Smile Hub.

Rated 1 out of 5 stars

Grit your teeth

Without doubt, the worst dental hygiene experience ever. I’m speaking with over 40 years experience of going to the dentist.

August 31, 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

I am very sorry to hear that you have not had a good experience. Please could you email the practice on sf@smile-hub.co.uk and make it for the attention of the Practice Manager and we will be in touch to follow up with you directly. Thank you Cath

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