Smiles and Smiles Reviews 

431
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally welcoming, friendly, and professional, making everyone feel completely comfortable and relaxed throughout their visits. Many consumers are also thrilled with the exceptionally high quality of the dental work, noting that their new smiles look wonderful and completely natural. However, some reviewers were not happy with durability issues, tooth damage, and unexpected problems after their dental procedures were completed. Some people noted difficulties such as treatments not lasting as long as expected or experiencing a lack of communication from management regarding complications.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional care and amazing... See more

Quality

Reviewers highlight great satisfaction with the quality of the treatments, noting that teeth look natural,... See more

Product

Reviewers express great satisfaction and delight regarding the product, sharing that their teeth look amazing... See more

User experience

Consumers find user experience to be positive, frequently highlighting how staff members make them feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 2 veneers replaced and composite bonding to my top and lower teeth and can not thank Dr Joseph enough. Clearly highly skilled, Dr Joseph has taken attention to detail and my smile... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Nicole sat in on my consultation who was extremely helpful and knowledgeable. I had my composite bonding done at Marylebone by Dr Joseph. Dr. Joseph is extreme... See more

Company replied

Rated 5 out of 5 stars

Highly recommend all staff are professional and friendly. I love my new smile. Dr Sandra and Georgia are fantastic at their jobs and put you at ease. I really enjoyed my experience with smiles and... See more

Company replied

Rated 5 out of 5 stars

The staff were absolutely fantastic, especially Charlotte for always booking my appointments and keeping me updated. Thank you so much Dr Maja for doing my composite bonding! You were incredible pat... See more

Company replied


Company details

  1. Cosmetic Dentist
  2. also in
  3. Dental Clinic
  4. Dental Implants Periodontist
  5. Dentist
  6. Teeth Whitening Service

Written by the company

We believe that enhancing your smile should be simple. With so many options and treatments out there, it can feel overwhelming to know where to start. But at Smiles and Smiles, we make it easy. No confusing choices, no empty promises—just straightforward, expert care designed to give you the smile you’ve always wanted. Specialising in cosmetic dentistry, we combine precision, artistry, and expertise to create results our patients love. Whether you’re looking for a Hollywood-style transformation or subtle, natural enhancements, we’ll work closely with you to craft a smile that feels uniquely yours. From Composite Bonding to Aligners, Teeth Whitening, Veneers, Implants, and more, we’ve got everything you need to make that dream smile a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

431 reviews

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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(431)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total disaster company

Total disaster company. They ask for photos then nobody answers any emails for weeks. Mostly useless staff interaction with Smiles and Smiles people, some of which may may not even exist in reality.
Avoid wasting your time with them.

July 25, 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you for your feedback. I can only apologise that you do not feel the communication was satisfactory. We have tried to get in contact with you and have emailed. However, have not heard back. If you could kindly give us a call on 020 3814 7771, then we would be more than happy to try and help as best we can. My apologies once again.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish!
Absolutely in love with my new smile, I would highly recommend smiles and smiles for all your dental needs!
Lovely staff, made me feel so comfortable! Thank you so so much

July 11, 2024
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Reply from Smiles and Smiles

Thank you so much for your lovely review, Jodie! We will pass on your wonderful feedback to the clinic's team :)

Rated 5 out of 5 stars

Dr joseph was absolutely amazing and…

Dr joseph was absolutely amazing and was so professional and precise when it came to my teeth! I’m so happy with how they turned out, i couldn’t recommend him enough!

July 9, 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you so much for your review Abbie - We are so glad you love your new smile!

Rated 5 out of 5 stars

From the minute I enquired to the day I…

From the minute I enquired to the day I had them done was so quick and easy! No pain what so ever getting them done! Highly recommend to anyone looking for composite bonding!

July 8, 2024
Unprompted review
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Reply from Smiles and Smiles

Hi James, thank you so much for your wonderful review. We are so pleased you're happy with your new smile!

Rated 5 out of 5 stars

I am so happy with how my teeth come…

I am so happy with how my teeth come out the dentist took his time no rushing and was very nice glad I went to smiles and smiles the whole experience was great everyone was all very nice

July 8, 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you for your lovely review, Lacey :)

Rated 5 out of 5 stars

It took a lot quicker than I thought…

It took a lot quicker than I thought and was very happy with the results. It has changed my smile completely. Could not recommend enough.

July 1, 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you so much for your email. We are so pleased that you are so happy with your new smile :)

Rated 5 out of 5 stars

I had the most amazing experience from…

I had the most amazing experience from start to finish. I am so pleased with my results I can’t stop looking at my teeth.
From the staff to the treatment it’s self everything was great!
I certainly will be recommending smiles and smiles in the future and have already passed on their details to several people!
I wanted a more natural look and that is what I got. I got exactly what I asked for!!
I am so pleased.

July 4, 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you so much for your amazing feedback, Sophie. We're so happy we could give you the natural smile of your dreams!

Rated 5 out of 5 stars

Great service at Smiles and Smiles

The service at Smiles and Smiles is second to none. The communication around both of my appointments was great and I walked out with results that I never expected i could recieve! I recommend anyone thinking about getting composite bonding done to just go for it and definitely use this company.

June 27, 2024
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Reply from Smiles and Smiles

Thank you so much for your review Stephen! We are so pleased that you love your smile and you had a great experience.

Rated 1 out of 5 stars

Discusting clinic went to this clinic 7 times in a space…

went to this clinic 7 times in a space of months I ended up getting refunded & come away with one tooth shaved down to much that I now have to pay for another crown to go over that one tooth that was perfectly fine before as she’s shaved it down to much it can’t be whitened now due to the enamel being so thin that it will not suck the whitening in like the other teeth therefore will be a different colour to the rest if I wanted them whitened she’s also shaved it down to much that my two front teeth line does not match up with my Cupid bone in the middle, I had a miss matched tooth three times with the crown next to it, bonding cracked 3 times my teeth were slanted on one side another dentist from the same clinic actually showed me that dr Sandra had messed me teeth up so bad that they was different sizes in width & length, different shades to… I have over 30 pictures of this shambles they refunded me my whole amount of money back of £4154 when I went for my consultation I entered with a permanent crown that they took out to do another crown they told me they will refund me for there mess ups and my teeth will be back to how they was when I walked through the door however left me with a dodgy temporary crown and sent me on my way I should of been given some sort of compensation for my teeth. By this I mean I should’ve been given another permanent crown to match my original teeth I went in with as they removed that permanent crown, so technically I do not have my teeth back to how they was, as it’s a temporary one not a permanent one and one that was perfectly healthy is not to short and thin…. There is a reason they can fit you in this dirty dentist very quickly and a reason there’s not many followers compared to other dentists, there is mould growing up the walls, the toilets are filthy… they only upload people’s teeth with loads of content to look good however the reality is really different
I first went in February and got them took of on the 4th June this year

June 4, 2024
Unprompted review
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Reply from Smiles and Smiles

Hi Sarah,

We are very sorry to hear this. One of our team members has been in touch with you.

Rated 5 out of 5 stars

Dr Charlie was very helpful when…

Dr Charlie was very helpful when deciding how I wanted my new smile to look. The outcome was exactly what I wanted. Would definitely recommend!

June 24, 2024
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Reply from Smiles and Smiles

Hi Brandon, Thank you so much for your review. Enjoy your new smile!

Rated 5 out of 5 stars

Recommend to everyone

Wanna say from the moment I walked in reception staff were 10/10 very welcoming and kept me laughing the whole way through out waiting! Was a bit nervous how my teeth was going to turn out but Sandra and Isha did a fantastic job kept me comfortable throughout the whole process Sandra knew exactly how I wanted my teeth to look and she knew the vision and did exactly that! Im so so happy with my teeth I needed a minute for it to sink in and now i can’t stop smiling i am obsessed with them! Thank you guys so much everyone at smiles and smiles very welcoming and very helpful!

RECOMMEND TO EVERYONE!

June 13, 2024
Unprompted review
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Reply from Smiles and Smiles

What a wonderful review! We are so pleased that you are happy with your results and cannot wait for you to show the world your new smile!

Rated 5 out of 5 stars

the best!

My experience with smiles and smiles was absolutely brilliant! The staff were all so welcoming, I had dr joseph and he is phenomenal. He got everything down to an absolute T of what I wanted!

June 13, 2024
Unprompted review
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Reply from Smiles and Smiles

Hi Lacey, thank you for your review. We are so pleased that you are happy with your experience!

Rated 5 out of 5 stars

Amazing service from start to finish

From start to finish I have had a great service from smiles and smiles. From the consultation to the aftercare it has been great. The results were better than expected and it had completely transformed me as a person. I could not recommend enough and for me the cost is unbelievable value for money.

June 6, 2024
Smiles and Smiles logo

Reply from Smiles and Smiles

Thank you so much for that wonderful review, Dean. We're so pleased you're in love with your new smile.

Rated 5 out of 5 stars

Had composite bonding done this week

Had composite bonding done this week, and they done a great job I couldn’t be happier,would recommend massively!

June 6, 2024
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Reply from Smiles and Smiles

Thank you Darryl! We are so pleased you love your smile - Thank you for your amazing review.

Rated 5 out of 5 stars

Thank you Dr.Heather

I recently visited smiles and smiles for composite bonding and saw Dr Heather. She was the most lovely dentist I have ever come across and her work is amazing! She was so informative and made every tooth perfect. I am so so happy with my new teeth and would 100% recommend anyone thinking of it to go for it!

June 3, 2024
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Reply from Smiles and Smiles

What a wonderful review! Thank you so so much- we love Heather too and will be sure to pass on your amazing feedback to her :)

Rated 5 out of 5 stars

I am over the moon with my new smile,My…

I am over the moon with my new smile,My dentist was a perfectionist and listened to everything I wanted. Honestly couldn’t recommend enough.

June 3, 2024
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Reply from Smiles and Smiles

Thanks for a review that's out of this world :) We're so happy you're in love with your new smile

Rated 5 out of 5 stars

Experience

From getting in touch with smiles & smiles a few weeks ago to leaving the practice having my teeth done the quality of service and support was amazing. They made the process so easy and couldn’t have been anymore helpful if they tried. Absolutely buzzing with my new teeth and would highly recommend.

June 3, 2024
Smiles and Smiles logo

Reply from Smiles and Smiles

Thank you so much for your wonderful review, Ethan. We're so pleased we could give you an amazing experience and smile :)

Rated 5 out of 5 stars

Highly recommended Smiles and Smiles…

Highly recommended Smiles and Smiles for your composite bonding.
The whole process was made easy from start to finish.
Mary & her team were so caring, professional, friendly & informative.
I had upper & lower composite bonding & when Mary showed me my new smile in the mirror, I cried happy tears. Mary really has put a smile back on my face.

June 1, 2024
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Reply from Smiles and Smiles

Hi Charlotte, what a lovely review, thank you! We are so pleased you love your teeth. Keep smiling

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