Smith & Kennedy ScentsReviews 

983
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, affordability, and the wide variety of strong, long-lasting scents that effectively fill their homes. Many people highlight the excellent customer service, noting the friendly approach, helpfulness, and quick resolution of any queries. Reviewers also frequently commend the speedy delivery and the beautiful, secure packaging of their orders. However, some customers mentioned that while most scents are strong and lasting, a few specific fragrances did not last as long or were not as potent as expected. A small portion of people also felt that some scents were too strong or had a perfume-like aroma that was not calming.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the divine and unique fragrances,... See more

Quality

Users describe positive interactions with quality, consistently praising the divine and amazing fragrances of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick,... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Rated 5 out of 5 stars

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favou... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(983)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

The only way melts I buy

Absolutely gorgeous scents that last! My house always smells wonderful thanks to Smith & Kennedy wax melts! I have an electric melt warmer on a smart plug so my house is injected with gorgeous scents 3 times a day! Downstairs I have the fresher scents which clear food odours after each meal and upstairs in my office I have relaxing and sweet scents to help me keep calm and happy at work. The melts last so long I only need to order every 6 months! Can't recommend enough

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love them.

My husband bought me the advent calendar for xmas and after burning the 1st 2 I was hooked and ordered some snap bars im so impressed with these melts some of my favourites so far are Irish tweed ,black orchid ,and Fahrenheit thats just a few ill definitely be buying more and I 💯 percent recommend.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

Me and my mum have been ordering from Smith and Kennedy since the day they started. Always happy with my purchase. The scents are amazing and last for ages. They always send me little samples of wax melts in my order as they think I might like them for next time, which is a great way to venture on other scents. They do some great deals for Christmas etc too! Keep up the good work Denise and David! Would highly recommend this company to anyone ❤️ you won’t be disappointed.

December 4, 2024
Rated 5 out of 5 stars

Great product and great company.

Really impressed with the wax melts and holder. Bought one to give as a gift and couldn't resist buying one for ourselves. Just used our first melt and the aroma is so lovely.
The company itself are great to deal with, delivery was quick and packaged beautifully.
I'll definitely be a returning customer.

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

The best wax melts ever !!!!

I was first introduced to Smith & Kennedy by my sister l. She gave me my first wax melts !! They are amazing, beautiful scents and long lasting also. Now I am a customer and plan to remain a customer. My recent order was beautifully packaged, quick delivery and a fantastic personal customer service.

November 12, 2024
Unprompted review
Rated 3 out of 5 stars

Poor smell

Bought tge creed in a 10 ml sample to try and so glad I didn't buy the bigger bottle . Put 10 drops in my oil diffuser before I went out . Couldn't smell anything in my room . Put my nose as close as I could doesn't smell anything like creed very disappointed, was really looking forward to receiving this as well

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Wax melts

Quick delivery. Huge range of scents.

I ordered several wax melts and of the couple I've used so far, they smell amazing and are very long lasting.

I will be returning time and time again.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wax melt calendar.

Last year I made a purchase from the site for a Wax Melt calendar for my other half, delivery was quick and the calendar is presented well. Coming with many different wax melts, some unreleased all with a nice scent. Bringing in them Christmas sort of smells you want! She loved this so decided to get again this year. She's a bit inpatient about waiting to open it, but sure it will be just as good if not better than last years! Also came with a couple of freebies which had a very pleasant smell! Great price for what you get and would be doing the same next year too! Would highly recommend.

November 4, 2024
Rated 5 out of 5 stars

Advent calendar arrived this morning …

Advent calendar arrived this morning absolutely delighted with it, good quality, and will look forward to beginning opening the doors.
All orders have been received promptly, high standard and long lasting wax melts, will continue to shop here.

November 3, 2024
Unprompted review

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