Smith & Kennedy Scents logo
Visit website

Smith & Kennedy ScentsReviews 

983
•
TrustScore 5 out of 5

4.9

Candle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products

Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(983)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fabulous wax melts, highly recommend!!

I’ve been ordering my waxes from Smith & Kennedy Scents for a while now and not once have I been disappointed with my order, their waxes have the most amazing scents & my house always smells devine & sometimes when I leave my house I can smell it on my clothes, the waxes last & I love how stunning they look in their packets, great value for money, dispatch is super fast & you always get a thank you card & free samples, so thank you & keep up the fabulous work. Can’t wait to try your new scents.

I would certainly highly recommend Smith & Kennedy Scents.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing fragrances

Wow! Beautiful fragrances from all the melt bars i have tried so far. Me Time is my favourite so far. My whole house smells lovely. Will definitely be buying again.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great depth to the oils and very distinct aromas.

Very smooth and prompt delivery. Consistent communication and the scents smell beautiful . Great depth to the oils and very distinct aromas. Perfect for my electric diffusers.
I purchased OUD, Bakkarat Rouge & black orchid.
The OUD plastic stopper wasn’t secure so had leaked a little in transit otherwise lovely products.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love all the wax melts

Love all the wax melts, lovely scent and long lasting. My house always smells lovely and lots of compliments.
Arrived very quickly after ordering , would highly recommend

February 14, 2025
Rated 5 out of 5 stars

Amazing products

First time ordering and everything i received was amazing. The snap bars are so strong and smell beautiful. I will be making more orders. There is so much choice of scents im looking forward to trying them all.
Thank you

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful wax melts

Just purchased various wax melts, they smell beautiful and again very fast delivery will certainly purchase again soon.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend them

So happy to have discovered Smith and Kennedy Scents ♥️
Absolutely love all the wax melts I have tried, Christmas scents were fab 🎄
Denise always replies quickly to any queries or issues and love the wee discounts when it's her or David's birthdays 🎂 🥳
Highly recommend them.

January 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look