Smith & Kennedy Scents Reviews 978

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting fragrances that fill the home beautifully. Many people appreciate the wide and varied selection of scents, with some noting that they are unique and appealing. Reviewers frequently highlight the excellent customer service and the efficiency of the delivery process, often describing it as speedy and prompt. The ordering process is also noted as being easy, and products arrive well-packaged. However, some customers also noted that the scent throw was not always strong, with a few finding that the aroma was only noticeable when close to the melting wax. A small group of people felt that some fragrances did not last as long as expected or were too strong for their preference.

What people talk about most

Product

Users consistently express delight with the products, particularly the wax melts, praising their amazing,... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and the quick... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is secon... See more

Rated 5 out of 5 stars

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice... See more

Rated 5 out of 5 stars

An absolute delight! The Candy Cane wax melts bar from Smith and Kennedy is an absolute delight! From the moment I opened the package, the sweet, minty aroma filled the air, instantly putting me in... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

978 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My favourite wax melts company .they're…

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is second to none 💯

May 8, 2026
Rated 5 out of 5 stars

Nice strong smelling waxes

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice of scents. I always warm my waxes either with a 4hr tealight, or with a 40w electric warmer, as I read somewhere on the S&K website thats the best way to get a good scent from their waxes & I find it does just that. Overall extremely happy.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous Wax Melts

Absolutely fabulous Wax Melts ! I would 100% recommend Smith & Kennedy Scents. Smells are long lasting and I haven’t had one I don’t like yet! The choice of scents are out of this world!
Order you will not be disappointed

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased for myself and love it so…

I purchased for myself and love it so when my friends birthday was coming up I purchased it for her ans a present and she loves it as much as me ! I got the aftershave smelling melts and reed diffuser which smells so good ❤️

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Once again delivery was really quick

Once again delivery was really quick. The presentation was beautiful for testers and the smells are amazing. Not having a go at new bestie as yet, but of course had a try with Mr Millions (my favourite at present).
Thank you

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love these scents

I love receiving my smith and Kennedy orders! I went outside of my norm this time of just ordering wax melts (which I love) and got the creed aftershave room spray….oh my it’s amazing and lasts so long. Thank you as always

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered again

Ordered again, never disappointed with these. Hands down the best wax melts I’ve ever tried. And delivery was super fast. Thankyou

April 24, 2026
Rated 5 out of 5 stars

Brilliant

From ease of ordering to beautiful fragrances and consistent rapid delivery, makes Smith & Kennedy the best there is. Brilliant service and wonderful products.

April 21, 2026
Unprompted review

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