Smith & Kennedy Scents Reviews 978

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting fragrances that fill the home beautifully. Many people appreciate the wide and varied selection of scents, with some noting that they are unique and appealing. Reviewers frequently highlight the excellent customer service and the efficiency of the delivery process, often describing it as speedy and prompt. The ordering process is also noted as being easy, and products arrive well-packaged. However, some customers also noted that the scent throw was not always strong, with a few finding that the aroma was only noticeable when close to the melting wax. A small group of people felt that some fragrances did not last as long as expected or were too strong for their preference.

What people talk about most

Product

Users consistently express delight with the products, particularly the wax melts, praising their amazing,... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and the quick... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is secon... See more

Rated 5 out of 5 stars

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice... See more

Rated 5 out of 5 stars

An absolute delight! The Candy Cane wax melts bar from Smith and Kennedy is an absolute delight! From the moment I opened the package, the sweet, minty aroma filled the air, instantly putting me in... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

978 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Strong perfume order …

I am really sorry to have to leave a negative review. I have ordered many melts in the past, so have pleasure in using them to make my home tranquil. This is my first order with you and I am not enjoying the smell. All of them leave a perfume order that is too strong and not calming. My husband also commented!! Not sure what to do with them?

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts.

I am very pleased with my purchase of wax melts. I chose three different box types with four wax melts in each and all three were lovely. They are long lasting and good value. Gifts for my daughters who were delighted with them. I highly recommend this company.

February 27, 2026
Rated 5 out of 5 stars

Excellent wax melts

Excellent wax melts, I don't order from anywhere else now. And I order regularly too
Prompt delivery, strong scent and come out of the burner easily
These are my go to for wax melts
I love them and soo many fragrances to choose from

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried so many different melts…

I have tried so many different melts over the years as I can no longer make my own, non of them have given me the strong smell throughout the house that my own did. But!!! These are as good if not better than my own, plus delivery and customer service are excellent! I strongly advise anyone to try them 😊

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Happy New Customer

I received my first order recently and was really impressed. The package was beautifully put together and the scents are fantastic and long lasting. I will definitely be ordering all my wax melts from these guys in the future.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the range and…

Absolutely love the range and fragrances which last long. Friends always comment how nice my house smells. Excellent customer service and speedy delivery. You won’t be disappointed. Putting my next order in soon!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

This is by far the best Wax Melt…

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favourites and are always adding some new which are always superb😊
Delivery is prompt and Customer service is great.
I would highly recommend this Company.

February 7, 2026
Unprompted review

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