Smith & Kennedy Scents Reviews 978

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting fragrances that fill the home beautifully. Many people appreciate the wide and varied selection of scents, with some noting that they are unique and appealing. Reviewers frequently highlight the excellent customer service and the efficiency of the delivery process, often describing it as speedy and prompt. The ordering process is also noted as being easy, and products arrive well-packaged. However, some customers also noted that the scent throw was not always strong, with a few finding that the aroma was only noticeable when close to the melting wax. A small group of people felt that some fragrances did not last as long as expected or were too strong for their preference.

What people talk about most

Product

Users consistently express delight with the products, particularly the wax melts, praising their amazing,... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and the quick... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is secon... See more

Rated 5 out of 5 stars

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice... See more

Rated 5 out of 5 stars

An absolute delight! The Candy Cane wax melts bar from Smith and Kennedy is an absolute delight! From the moment I opened the package, the sweet, minty aroma filled the air, instantly putting me in... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

978 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality products

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic quality, great packaging, quick delivery and denise is very informative & helpful. Everything from the website layout , discounts & deals whats not to love. Highly recommend this company :)

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful smell, longevity mixed

All the wax melts I bought smell amazing! They arrived really fast too. Loads of choice. The only slight downside is that in some, the fragrance lasts a while and in others it doesn't.

January 5, 2026
Rated 5 out of 5 stars

Strong and authentic aromas

I recently placed my very first order with Smith & Kennedy Scents and initially felt a little apprehensive as they were new to me.

I had been purchasing from one particular online brand for over 5 years, but due to a few concerns, I decided to find an alternative brand.

My order was received within a couple of days which was very impressive and I was eager to melt some of my purchases. I am absolutely delighted as the strength of the aroma is superb and authentic. I love strong aromas and I've so far tried 5 different melts from my purchase and none of them disappoint.

I placed a second order yesterday as I am so pleased with them and I can see myself being a long term customer.

I cannot recommend them highly enough.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Order

image
Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company from the products to good good service. My order arrived in a timely manner. my house smells amazing and will defo order again in the near future (if not sooner ) lol all i can say is AMAZING well done guys

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to order. Quick delivery, Packaged well and the wax melts smell gorgeous. Thankyou

December 3, 2025
Rated 5 out of 5 stars

Gorgeous ❤️

Gorgeous scented wax melts got most of the Christmas collection all beautiful and brilliant customer service will definitely be back for more ❤️

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Extremely quick turnaround from ordering to receiving. Lovely smelling wax melts wirh an extensive choice of smellies

November 27, 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, ive been looking for a certain scent for a while and unable to find it until I came across Smith & Kennedy, super happy with the products

November 17, 2025

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