Smith & Kennedy Scents Reviews 978

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting fragrances that fill the home beautifully. Many people appreciate the wide and varied selection of scents, with some noting that they are unique and appealing. Reviewers frequently highlight the excellent customer service and the efficiency of the delivery process, often describing it as speedy and prompt. The ordering process is also noted as being easy, and products arrive well-packaged. However, some customers also noted that the scent throw was not always strong, with a few finding that the aroma was only noticeable when close to the melting wax. A small group of people felt that some fragrances did not last as long as expected or were too strong for their preference.

What people talk about most

Product

Users consistently express delight with the products, particularly the wax melts, praising their amazing,... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and the quick... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is secon... See more

Rated 5 out of 5 stars

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice... See more

Rated 5 out of 5 stars

An absolute delight! The Candy Cane wax melts bar from Smith and Kennedy is an absolute delight! From the moment I opened the package, the sweet, minty aroma filled the air, instantly putting me in... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Absolutely love the wax melts 💕

I Absolutely love these wax melts!
I’m so impressed with the quality and fragrances of these wax melts. The scents are strong, long-lasting, and fill my home beautifully. My favourites are the designer perfume-inspired melts, as they smell just like the original perfumes. The quality is outstanding, especially for the price. Excellent value and I’ll definitely be a repeat customer. So will you too!
I have tried other wax melts from other sellers, but I always seem to go back to Smith and Kennedy, as there wax melts are truly amazing. I know I am going to get a high quality product that really works. I highly recommend them.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered from stores before but…

I have ordered from stores before but no one matches up to Smith & Kennedy. They are such friendly people. They always keep you up to date on your order. The wax melts & oils are stunning. I have a diff one melting away every evening. Denise always puts you a little pressie in with your order. Such a lovely thought.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite wax melts

My favourite wax melts, fabulous smell that lasts. I put on in living room in evening and get fab smell following morning. Fast delivery and great customer service. My favourite is la vie est belle.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

The best scent shop EVER!

I stumbled over this fantastic shop a couple of years ago and since then introduced my daughters and friends to it.
Denise is always happy to see you and really helps when you are choosing for someone you are not exactly sure they would like. She is very professional and knows her scents inside out! Their products are THE best I have found and I have been using oil/wax for a VERY long time! So glad I found this little gem in the middle of Bishopbriggs!!!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

It just makes scents!

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack!

Over the years my adoration for the brand has only grown, and I’ve even recommended them to friends, family and colleagues.

Unlike other businesses who’ve struggled once their businesses become too successful too soon, S&K have retained a relaxed a friendly approach to customer services.

Support small business!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Not my 1st time ordering

Not my 1st time ordering from Smith & Kennedy and it won’t be my last either. The wax melts from here are super strong and last for a while, the scent throw is amazing. Well worth the price. Such an amazing availability of different scent categories , well laid out website where everything is easy to find. Great customer service if you need it.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this wax melt company

Absolutely love this wax melt company! The scents are strong, long-lasting, and fill the room without being overpowering. Beautifully made, great quality, and clearly crafted with care—I’ll definitely be buying again ✨

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Best I’ve used!!

Good choice of melts and black diamond is one of my favourites and it’s the best I’ve used.
Delivery was great as it came the next day.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Smith and Kennedy

Great service from Smith and Kennedy. Quick delivery and the scents are long lasting and smell amazing. 100% would use these again even though my favourite scent has been discontinued:( lovely little company..

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely wax melts

I have ordered several times from Smith & Kennedy, the wax melts are lovely and they last, and it is also fast delivery.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Always the best wax melts with long…

Always the best wax melts with long lasting fragrances and a wide range of variety that is why I keep coming back! The only place I ever purchase them from and have done for years now always packaged beautifully and speedy delivery.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

We have been ordering from S/k for…

We have been ordering from S/k for about 2yrs now there wax melts are just amazing. I am a wax melt lover and there melts are the only ones that throw off a stong smell. There presentation are just lovely. And there choices are amazing. All my family are now lovers of smith and Kennedy. Thank you so much🥰

February 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look