Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant experience good advice…

Very pleasant experience good advice prompt turn around less than 24 hours

October 19, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you John for your review - always a pleasure to be able to meet deadlines as required. best wishes and hope to see you back in soon, Alan and Amanda

Rated 5 out of 5 stars

Friendly service

Friendly service. Great quality work.

October 17, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

thank you for your review and lovely words - we hope to see you back in soon, Alan and Amanda

Rated 5 out of 5 stars

Friendly Knowledgable Service

Friendly Knowledgable Service . Quick turnaround. However more importantly a fantastic and skilled job and some inspirational ideas on layout. Would recommend them to anybody

Bill Cuthbert

October 10, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Bill for your very kind review. It means such alot to us both. We hope to see you again in the future @ Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Great, unrushed, friendly and professional service.

An amazing number of frames to choose from, in a relaxed and unrushed environment, with staff who really know their stuff. We are absolutely delighted with the professional finish the frame gives to our picture. Will definitely be going back with more :-)

October 10, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much for your kind review, and we are glad that you were so pleased with your finished framing. We look forward to being able to assist you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Excellent service

First rate service. Took in the picture which was to be framed and received excellent advice. It was ready the next day. Quality work.

September 23, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

We are so grateful to you for taking your time to write a lovely 5* review. It really does mean so much to us both. We hope to see you again. Alan and Amanda

Rated 5 out of 5 stars

Excellent service and quality framing

Very short notice frame needed for a big birthday! Nothing was too much trouble and the order was completed in double quick time; frame and mount. Will definitely be using Smithbrook Picture Framing again. Thank you.

September 13, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Camilla for your lovely 5*review. It is so important to us to know that you are 100%happy with your framing. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

I always use Smithbrook Picture Framing…

I always use Smithbrook Picture Framing to frame my paintings.
They take great care to help you choose the correct frame, and mount.
I would recommend them for beautiful and professional work.

September 1, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your kind 5* review. It means alot to us to know that you are happy with your finished framing. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

The best of the best

The best of the best. They are so creative and knowledgeable and always create amazing frames for me!
Couldn’t recommend them more!

August 30, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your kind review. It means the world to us. We hope to be able to help you again in the future @Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Great professional and friendly…

Great professional and friendly service! Highly recommended, I’ll be back.

August 31, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Joanna for your kind review. It really does mean so much to us, to know that you are happy with our framing service, and we hope to see you again soon @Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Excellent picture framing service

Smithbrook Framing have framed several pictures for us. In every case, Alan has led us through the selection of frames, mats etc with great care and we have always been delighted with the results.

August 29, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello Anthony, thanks so much for your kind words. We are passionate about what we do, and review like this make our job so worthwhile. Alan and Amanda

Rated 5 out of 5 stars

Alan and Amanda provide the most…

Alan and Amanda provide the most wonderful experience. They provided me with brilliant advice which considerably reduced the price of my framing. I’ve had a few pieces framed with them and the end result is always amazingly high quality. I would recommend to anybody - lovely experience and Alan and Amanda are just fantastic at what they do.

August 19, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello Mollie, thank you so much for the amazing review. It really does mean the world to us to know that you are happy with your framing. We hope to see you again in the future @Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Top quality framing guaranteed

5 star service as always from Alan and Amanada. Always conscious of the customers budget and always deliver top quality framing.

August 19, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hi Josie, its so lovely to read such wonderful reviews such as yours. We are passionate about what we do, and so it is so nice to hear that you are completely happy with the finished framing results. Hope to see you soon. Alan and Amanda

Rated 5 out of 5 stars

Can’t fault them

Superb service at a reasonable price. Great workmanship and very happy with my double glazed rare 400 year old map.

August 19, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thanks Stephen for your kind review. It really is important to us to know that you are completely satisfied with your framing . We hope to be able to be able to help you again @ Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Excellent!

Brilliant service, will use again.

August 9, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your review and 5*'s We look forward to seeing you back soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

A hybrid of passion and experience

Amanda and Alan are both hugely passionate and experienced. Their attention to detail and love for their work is instantly apparent. I have been using their services for nearly 3 years now and have been impressed at every stage of the framing process.

August 5, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Many thanks Georgina for your kind words and review - We look forward to seeing you back soon, best wishes Alan and Amanda @smithbrookpictureframing

Rated 5 out of 5 stars

Very professional service at good price

Firstly the attention to detail. Some useful suggestions improved finished work and makes my picture look so much better.
Very pleased with professional service.
Secondly a 3-day service was agreed and I was contacted 3 hours later same day to be advised my frame was ready for collect. I have no hesitation in recommending Smithbrook framing.

August 2, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Brian for your very kind 5* review. It means alot to us to hear that you are so happy with your finished framing. We look forward to being able to help you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Rapid turnaround and excellent quality…

Rapid turnaround and excellent quality work as always - highly recommended as the best framers in the area!

August 2, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Steve - Pleasure in completing the piece for you.. Hope to see yuo back soon, Alan and Amanda

Rated 5 out of 5 stars

Great Service

We took in two prints in on Saturday and Alan was very helpful in helping us select the the right frames for each print and recommending the best glass to protect the prints. We were advised that the framing would be completed by the following Saturday but were delighted to receive a text on the Tuesday to say they were ready for collection. Really pleased with the end result and the choice of frames for both prints were perfect. Thank you Alan

July 18, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Many thanks Malcolm for your kind words and review - We look forward to seeing you back soon, best wishes Alan and Amanda @smithbrookpictureframing

Rated 5 out of 5 stars

Excellent service and super fast…

Excellent service and super fast completion. Thrilled with the final product!!

July 14, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Many thanks Holly for your kind words and review - We look forward to seeing you back soon, best wishes Alan and Amanda @smithbrookpictureframing

Rated 5 out of 5 stars

Super impressed with Smithbrook

Super impressed with Smithbrook! I took in three pet portraits to have framed. As each pet has slightly different colourings Alan took time to find the right frames with me. Initially I’d thought three different colours of the same style but in the end we whittled it down to a black frame with gold flecked edging which worked for all three. I chose to have the sun protection glass (not the technical term!) as our house is super sunny and we don’t want the portraits to fade. This cost more but they look absolutely amazing. Also, the turn around time was super quick! We couldn’t be happier and will definitely be using Smithbrook again. Thank you Alan and Amanda.

June 28, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you SO much Roxanne for your review and kind words - The end result looks amazing! Thank you for popping the photo on our Google pager as well. Hope to see you back very soon, Alan and Amanda

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