Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly advice with a…

Professional and friendly advice with a good choice of frames providing a quality finish.

March 16, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for your kind 5* review. We really appreciat you taking the time to post this. We look forward to being able to assist you again in the future here at Smithbrook Picture Framing. Alan and Amanda.

Rated 5 out of 5 stars

Great frame suggestions and quick…

Great frame suggestions and quick turnaround. Very pleased with finished result!

March 12, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your kind words - we look forward to seeing you back soon, Alan and Amanda

Rated 5 out of 5 stars

Excellent service

Always such a pleasure to pick up my framing from Amanda and Alan. Professional services and always a sleek result.

March 9, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you SJ for your kind words - Always lovely framing your artwork, Alan and Amanda

Rated 5 out of 5 stars

Delighted with the service I received…

Delighted with the service I received and the quality of the framing. My 2 pictures look great.
They were extremely helpful and the work was completed in under a week.
I would definitely recommend and will use again. Thank you

February 23, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your glowing review. It really does mean alot to us to know that you were so pleased with our framing. We hope to see you again soon at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Enthusiasm and great ideas

Alan was full of enthusiasm and great ideas for framing our rather unusual piece of art. He devised a box frame with an opening door so it could be viewed at close quarters. When we collected it we were absolutely thrilled - one work of art framed in another!

February 14, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Alison for your very kind 5*review. We enjoyed doing your very unique peice of artwork,and we are so pleased that you are thrilled with it! We hope to be able to help you agian in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service . Excellent product

February 10, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

We are very grateful for your 5* review. Its important to us, to know that our customers are pleased with our work.Thank you. Alan and Amanda

Rated 5 out of 5 stars

Framing dervice

The framing was done beautifully and much sooner than expected! Will definitely use this company again!

January 30, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your 5*review. We would love to be able to help you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Brilliant service as ever

Brilliant service as ever. Thank you.

January 27, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Maxine for your lovely 5*review. It means so much to us. We hope to see you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Super service

Super service, great advice, good comms and the finished framing was perfect!

January 16, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for your kind 5*review. We look forward to helping you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Today I collected another picture… it…

Today I collected another picture… it must be at least my twentieth. That really says it all! This particular piece is a significant part of family history and needed some thought including the mounting of a seal. It has been done with beautiful sensitivity , is elegant and flawlessly finished, one of those things really worth paying a little extra for. Thank you.

January 16, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hi Marta, thank you so much for your glowing review. It really is very much appreciated. We are always happy to see you, and we hope that we can help again very soon. Alan and Amanda.

Rated 5 out of 5 stars

Top quality work

Top quality work, after a helpful guide through the available framing options. Highly recommended

January 12, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much Simon for your 5*review. Hopefully we can help you again in the future. Alan and Amanda

Rated 5 out of 5 stars

A great service that was speedy and to…

A great service that was speedy and to a high quality really pleased. Thank you!

December 16, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

thank you Jess for your kind words and review - we look forward to
seeing you back at Smithbrook Picture Framing soon, good luck in the raffle!

Rated 5 out of 5 stars

Great service!

Great service from the team at Smithbrook Picture Framing. Fast, high quality and appreciated the time to got through options.

November 1, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

thank you Paul for your kind words and review - we look forward to
seeing youack at Smithbrook Picture Framing soon, good luck in the raffle!

Rated 5 out of 5 stars

Great advice

Great advice, never feel like I’m taking up too much of their time. Beautifully framed. So happy with it

December 8, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

thank you Nicola for your kind words and review - we look forward to
seeing you back at Smithbrook Picture Framing soon, good luck in the raffle!

Rated 5 out of 5 stars

Have had a couple of pictures framed…

Have had a couple of pictures framed and received very good advice on the framing and the final results are excellent
Would highly recommend

November 11, 2023
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Jonathan for your very kind 5*review. It really is important to us to know that the customer is 100% happy with their framing. Alan and Amanda.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I always end up with a superb result and am so delighted that Smithbrook framers really take the time to understand what a customer really wants!

November 9, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Hi Alexe, thank you very much for your kind review. It really does mean so much to us to get this feedback, and we hope to see you again in the future. Alan and Amanda

Rated 5 out of 5 stars

Creative team

Fantastic suggestions - great listening - quick service and super professional work. Love them!!

November 8, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your kind review. Alan and Amanda

Rated 5 out of 5 stars

Very good service very good advice did…

Very good service very good advice did a fantastic job with two different pictures from Thailand will definitely recommend and will use them again
Thank you Chris and Sangla

November 4, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for your very kind review. It really does mean the world to us. Hope to see you again soon. Alan and Amanda.

Rated 5 out of 5 stars

They are welcoming

They are welcoming, very helpful and know exactly what I needed for the job.

November 1, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for this postive review. Hope to see you again soon. Alan and Amanda.

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service. The frame was just perfect for our Grandmothers painting.
Thank you

October 28, 2023
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

So happy that you were pleased with your framing. We always appreciate 5* reviews such as this, and we do hope to be able to assist you again with your framing soon. Alan and Amanda.

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