What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more
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Review summary
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Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more
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I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more
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I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more
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Company details
Written by the company
Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas
Contact info
12 Smithbrook Kilns, GU6 8JJ, Cranleigh, United Kingdom
- 01483275450
- smithbrookpictureframers@outlook.com
- smithbrookpictureframing.co.uk
4.9
Excellent
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent friendly service and…
Excellent friendly service and beautiful frames.
May 17, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you Gill, Hope for your kind words and review. Hope your framed pieces are in pride of place. Amanda and Alan look forward to seeing you soon.
First class experience
First class experience, was so pleased with the finish and look. Will be returning with other art work that i want framed.
May 30, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Many thanks Nina for your review and kind words - The framing did look good didnt it!? Hope you are happy with it, we look forward to seeing you soon, Alan and Amanda
Bespoke Personal Attention to detail…
We have used Smithbrook Framing for over 30 years and they are absolutely brilliant at bespoke framing for personal pride of possession artwork. I would recommend them to everyone I know for individual personal attention and the results are always perfect.
June 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you Jacqui for your kind words - we have completed some amazing pieces for you. We look forward to seeing you back soon, many thanks Alan and Amanda
Great service
I took in some beer mats (don’t ask, long story) with no real idea about how I wanted them framed. The service was really friendly and they took the time to work through lots of possible options. The end result was superb. Very happy will definitely go back.
June 10, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thanks MIke for your kind words - The beer matts looked amazing framed and now sitting in your lovely home - We look forward to seeing you back soon, many thanks Alan and Amanda
I have had several important pictures…
I have had several important pictures and collages framed each tastefully and professionally done. The staff are attentive to my request with helpful suggestions and advice. I would recommend them 100%
December 23, 2023
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Many thanks Christopher for your kind words - The memrobelia piece looks amazing and hope you are enjoying it at home, We look forward to seeing you back soon, many thanks Alan and Amanda
Delighted customer
Delighted with the artwork Amanda and Alan created. A gift for my daughter, transforming her Grandfather's war memorabilia (which had been just sitting in a drawer for years) into a beautiful and stylish piece of art to display in her home.
Highly recommended and I'll certainly be using their services again.
June 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Hello Pauline -It did look amazing! We worked together in laying out the war pieces intoa box frame with our invisible glass. Hope your daughter is enjoying the piece, We look forward to seeing you back soon, many thanks Alan and Amanda
These guys made a beautiful frame for a…
These guys made a beautiful frame for a gorgeous photograph of my dogs taken by the talented and very patient Martin Bamford who is also at Smithbrook kilns.
Smithbrook picture framers were great, efficient and wonderful to work with! Thank you agaIn
June 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Hello Carly - Well the photograph of your dogs was an amazing photo and we complimented the framing to keep the balance of colours. It was a stunning piece. We look forward to seeing you back soon, many thanks Alan and Amanda
So happy with my framing!
Really happy with the expertise of Smithbrook Picture Framing. Excellent customer service - both Alan & Amanda were brilliant in helping me choose the right frame for my piece of work. Can’t rate them highly enough.
May 1, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you Kathyrn for your kind words - We worked hard in getting the best for your artwork including a collection of TV licences over 50 years all laid out into one frame using our invisible glass, We look forward to seeing you back soon, many thanks Alan and Amanda
Fabulous Framing Experience
Lovely friendly husband and wife team who were very knowledgeable and helpful when I chose a framing style, colour, mount and glass type. My family portrait looked fabulous, true craftsmanship. I will definitely use them again and share their expertise with my friends.
June 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Many thanks JH for your words - The finished item looked amazing - we work with the customers in the design of the framing needed, We look forward to seeing you back soon, many thanks Alan and Amanda
Thank you so much for framing our…
Thank you so much for framing our pictures and for such quick service for our bespoke images. They look fantastic on the wall and we shall treasure the memories these pictures hold for us for years to come.
June 11, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you Gemma - the photos looked amazing didnt they!? Hope you are enjoying them at home, We look forward to seeing you back soon, many thanks Alan and Amanda
Everything I asked for and more!
Everything I asked for and more!!
Great advice and service
I will 100% be using them again
April 23, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Hello Paula - Your canvas prints looked amazing didnt they! The three hopefully hanging together at home, We look forward to seeing you back soon, many thanks Alan and Amanda
Excellent customer service
Huge choice of frames.
Framing was done on site and completed very quickly. Great quality of workmanship, good value for money and excellent customer service from Alan and Amanda. I won't be going anywhere else for my framing in future. Highly recommend!
June 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Hello Heidi - Many thanks for your review - your family photos always look amazing using our invisible glass, We look forward to seeing you back soon, many thanks Alan and Amanda
I was deeply dismayed by the evident…
I was deeply dismayed by the evident disregard for my property when I entrusted my artwork for framing. An egregious error occurred wherein the incorrect artist's note was affixed to the wrong piece. To my dismay, I witnessed the note being unceremoniously torn off and haphazardly attached to the correct artwork, all without so much as an apology.
Given the significance of this note, I felt compelled to reach out to the artist directly to request a duplicate.
May 12, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Hello Emma - We had apologised and accepted the error in attaching the hand written paper to the back of your framed piece rather then placing it in a plastic sleeve. On your arrival we tried to remove the hand written card from the back of the frame, but as you were not accepting of this we (just to correct your comment). WE (the business) contacted the artists PA to which we did the same day who kindly arranged for a new hand written card from the artist to be sent to us at Smithbrook Picture Framing Cranleigh. This arrived within a week and we placed the newly supplied hand written card into a plastic sleeve before attaching the plastic sleeve to the back of the framed piece as requested. You arrived with your husband to collect this last piece of all of the framing (which you were very happy with) but as you were both very agressive towards Alan, he apologised again for the error, but you were not receptive to a conversation and left abruptly threatening to leave a negitive review. We have put in a new system where all paper items that are to be fixed to the back are now put into a plastic sleeve regardless of request. As this is the only 1* review (across TrustPilot/Google/Cylex) that the business has ever received we think it is slightly unfair as we had rectified the issue and apologised in person again. As professional picture framers of over 40years and qualified members of The Fine Art Trade Guild we have standards in place to make sure that all customers artwork is safely stored away before we come to the completion of the framing. We treat all customers property/artwork with great respect and aware of the values (financial or sentimental) of the pieces and respect the framing techniques needed for each individual type of artwork using the best highly materials available. We take great pride in our working practice and passionate with the highest of standards which are refelcted in our many 5* TrustPilot/Google/Cylex reviews.
Excellent service
Alan was very helpful when we were making our choice of frame. He did a beautiful job on our collage of photos from our safari in South Africa. We will go back with any framing we need in the future.
June 1, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you so much for your kind words and review. We've been very busy so apologies for not replying sooner. We look forward to seeing you back soon, Alan and Amanda
Excellent advise and guidance
Some excellent advise and guidance on selecting the best frame for an oil painting. Really pleased with end result as sets off the painting perfectly. Thank you.
May 4, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank very much for your kind review. We are always so happy when we see a review like this. We do hope we can help you with your framing needs at some point in the future. Alan and Amanda
Very professional and extremely…
Very professional and extremely helpful. Kindly and sensitively assisted me with the aesthetics of my frame and non reflective glass selection for very special portraits of my deceased uncle and my father (who has just recently died) from a top Cardiff portrait photographer, Ronald Turner.
Very nice people who took the time to engage with me. I will be coming back for more!
May 4, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
It was a pleasure doing business with you, and we thank you for your kind 5* review. Its really important to us that our customers are 100% happy with their framing. We hope to be able to help you again soon here at Smithbrook Picture Framing. Alan and Amanda.
Beautifully framed
We picked up our Beautifully framed screenprint today, even tho it was the fourth one Smithbrook have framed for us, we're always amazed at how amazing they look.
Amanda was so helpful and extremely patient as we chose the mounts and looked at many many frame samples, giving us great advice along the way.
Alan then put it all together in a very timely manner and to a very high degree of craftsmanship and attention to detail.
Will be back again soon.
Highly recommended
April 13, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you Simon for your amazinf review and kind words - It does look good! Hope to see you both soon, Alan and Amanda @smithbrookpictureframing
Really excellent service and first rate…
Really excellent service and first rate outcome !
March 28, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you so much for your very generous review. We hope to see you again soon at Smithbrook Picture Framing. Alan and Amanda.
I found the proprietors to be very…
I found the proprietors to be very knowledgeable, helpful and friendly. An excellent and timely service.
March 22, 2024
Unprompted review
Reply from Smithbrook Picture Framing Ltd
Thank you for your very kind 5* review. Its really important to us to know we are doing our job well. Thank you for your time in posting this review. We hope to see you again soon here at Smithbrook Picture Framing. Alan and Amanda.
Reply from Smithbrook Picture Framing Ltd
Thank you for your generous review. We hope to be able to assist you again here at Smithbrook Picture Framing. Alan and Amanda.
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