Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, work beautifully framed. Great care taken, good quality work and value for money

September 28, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for taking the time to write such a lovely review. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

Great picture framing service

Great picture framing service. Helpful, professional advice and efficient. Would recommend.

August 22, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Anna for your kind words - the canvas looked amazing didnt it!? Lovely to see you in our shop, best wishes Alan and Amanda

Rated 5 out of 5 stars

Great result

Great result - timely delivery

August 29, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Patrick for your review and kind words - Hope to see you back soon, Alan and Amanda

Rated 5 out of 5 stars

Their work is truly artistic

Their work is truly artistic and their guidance and expertise is brilliant. Great framing and good customer service! Highly recommend. Also good, free car parking!

August 21, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Such kind words and we do appreciate your review - We hope to see you back soon, Alan and Amanda

Rated 5 out of 5 stars

Perfect 🤩

So very pleased with my poster that Smithbrook framed for me. They advised on the frame and type of glass and it’s perfect! Thank you.

August 2, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Frances for your very kind 5* review. We are so pleased that you are very happy with the finished framing. We hope to see you soon. Alan and Amanda

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic service and pictures look amazing especially with the magic glass. Downside is now my other older pictures don’t look so good, so will need to get them changed to magic glass in future. Really friendly and helpful when selecting frames. Also easy to park!

August 14, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Rebecca for taking the time to write such a lovely review. It makes such a difference to us to know that you are so happy with your framing. Hope to see you soon. Alan and Amanda.

Rated 5 out of 5 stars

Highly professional

Highly professional. Located in a lovely place with a vast range of materials to chose from. Their guidance in mounts and frames is very helpful.

July 26, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your lovely review. We hope to be able to assist you again soon. Alan and Amanda

Rated 5 out of 5 stars

Helped with frame selection, fast turnaround

They were very helpful when I was choosing the frame giving me a number of options that worked with my print. They were also able to turn it round quickly when I said I had a tight deadline. I will definitely use them again!

July 19, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing review. It really does mean alot to us. Hope to see you soon. Alan and Amanda

Rated 5 out of 5 stars

A friendly and professional service…

A friendly and professional service that took great care in repairing a frame with a lot of sentimental value. Highly recommended and will always return for my framing needs in future.

July 20, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much for your lovely review. We really do appreciate you taking the time to leave such a nce review. Hope to see you soon back at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Perfect service

Dropped in to get a ready made frame for a photo. We quickly found one I liked, and they then offered to make a mount for the photo which they made, fitted with the photo in the frame, and delivered to me in the cafe round the corner where I had a cup of tea while I waited. Perfect service.

July 16, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thanks David for your great review. We hope to be able to assist you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

I’ve had three heavy mirrors strung

I’ve had three heavy mirrors strung. One was a repair for our home and the other two were for my women’s clothing boutique for customers to use so crucial that they were secure on the walls. Alan did a brilliant job - very happy with the outcome!

May 9, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jenny for your kind words and 5* review. The mirrors look amazing. Look forward to seeing you soon. Alan and Amanda

Rated 5 out of 5 stars

Don’t go anywhere else!

My second time using these guys for framing artwork and was so impressed by the speed and quality of the final result. Never going anywhere else for my framing

July 4, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so mich JoJo for your kind words and 5 star review - We were so happy that we could meet your overnight deadline and I hope it is a great surprise. Look forward to seeing you back soon, Alan and Amanda

Rated 5 out of 5 stars

More than just framers.

The whole experience with Alan was amazing from helping coordinate delivery of my piece from the artist to suggesting some tasteful options with a professional level of recommendation. Took explanatory videos and comms were amazing.

Even helped me collect the piece by meeting me half way when he and his wife were in the area. Very considerate.

Will definitely use again.

June 30, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Tom for you kind words and review =The original commision looked amazing ! Many thanks for sending us a photo of piece in situ, Alan and Amanda

Rated 5 out of 5 stars

Professional and friendly service

The team were really helpful in helping us choose the best framing solution for our art project. Their pricing was fair and their communication really helpful. Very pleased with the final product! A real pleasure to deal with them :-)

June 20, 2024
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Quality product and excellent service as always

First class service as always

June 21, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

We are absolutely delighted with our new mirror

We are absolutely delighted with a mirror we purchased from Smithbrook Framers. Alan very kindly offered to put additional hanging options on the back as we hadn't decided which way round we wanted it to be hung in our new home. A generous goodwill offer very gratefully received.

February 21, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Amazing company

Amazing company! Very good quality work. Very friendly & reliable. A personal & friendly service. Highly recommend

June 20, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Wow!!! 5* experience

Wow, we absolutely adore our framing from Smithbrook! Alan and Amanda did such an incredible job with our wedding photos, they have made them even more special! They are very skilled and professional in what they do, and always welcome you into the shop with a friendly face. They have also created a bespoke frame for us which we simply adore! They will go above and beyond to ensure you get what you are looking for. Would 100% recommend, and wouldn’t go anywhere else!

June 14, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Efficient and friendly service

Amanda and Alan have been a pleasure to work with. They have framed a number of pictures beautifully for me and always done so with a friendly, kind manner where nothing is too much trouble.
I enquired about something and they efficiently sent me the details, the product ordered and delivered quickly.
I will definitely be using them again.
Thank you

June 14, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

Rated 5 out of 5 stars

Thank you Amanda and Alan

Thank you so much for yet another professional first rate service for our pictures such good advice to make ordinary pictures look amazing x

June 7, 2024
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing 5* review. It means the world to us. Hope to be able to help you again in the future here at Smithbrook Picture Framing. Alan and Amanda

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