Smokeday Reviews 

479
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping, noting that packages arrive within just a few days and are wrapped securely. People also love the massive selection of items, emphasizing the outstanding product quality and the friendly, responsive customer support team. Buyers often mention how exceptionally easy the website is to use when placing their new orders. Some reviewers were not happy with receiving broken items or experiencing unexpected product defects during use. A small group of consumers also mentioned frustrating delivery situations, unhelpful responses, or experiencing difficulties getting proper replacements and refunds.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are super cute, work very well, and arrive... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are well-made,... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses, helpful interactions, and... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast shipping, easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always apprehensive about trying a new vendor but Smoke Day exceed my expectations. Ordering = easy Customer service = answered my questions, just be patient. Communication = I knew eve... See more

Rated 5 out of 5 stars

We ordered a glass bowl, and were disappointed when it arrived broken. It's not exactly their fault, but it also seemed unwise to have shipped it in an envelope (with a ton of bubble wrap) rather than... See more

Rated 5 out of 5 stars

10/10!!! LOVE the piece, super cute & works very well. arrived quickly, amazing price!! great first time experience. i had some difficulty with applying a discount code to my order and the incredible... See more

Rated 5 out of 5 stars

Second time ordering from you guys, and I'm super happy with my purchase!!!! Thanks for offering beautiful and well-made bongs, perfect quality and coolest design, and in very affordable prices, you... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(479)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered twice

I have ordered twice & have been pleased everytime! I recommend SmokeDay to everyone that sees my piece. So I give 5 stars, easily!!

December 9, 2024
Unprompted review
Rated 4 out of 5 stars

Did well even with a struggle

After a rocky experience they expressed great customer service and fixed my order. product exceeds expectations.

November 30, 2024
Unprompted review
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Reply from Smokeday

Whats your email ID? Cant find you. Thanks

Rated 3 out of 5 stars

Paint chips

Product works and showed up in a reasonable time, however a large piece of the pink paint at the top chipped off within one day which is upsetting and really frustrating. I only used it once and barely touched it for this to happen.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

was hesistant but great experience

was not sure about the company at first but only saw good reviews online thanks to reddit and everything cane in perfect and the price was great many options for shipping at your own expense as well which is a great option

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great prices and products

Great prices and products. My piece came fast and discreet, was wrapped up really good! I will definitely be recommending these guys to friends and will be shopping with them again!
Thanks!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I recommend this site to anyone, they have great prices there shipping is fast and if you have any issues with anything you can email them and their customer service is amazing! They are quick to reply and will help you with any they can I have had nothing but awesome experience with this website ! They have a lot of awesome thing and like I said prices are very good! Check them out if you haven’t already it will be worth your time they are awesome!!

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Multiple purchases

Made a couple of purchases and products came fast and as described. Definitely my New go to seller and recommending to all my fellow tree enthusiasts.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality!

At first, part of my order arrived broken but customer service shipped out a replacement the next day which arrived in great condition! Speedy shipping, great service and care!

November 22, 2024
Unprompted review
Rated 4 out of 5 stars

I received the wrong product and have…

I received the wrong product and have had no contact back from them what so ever. I will say the first time I ordered great but it just seems to be the customer service is only good when your spending money with them and not when they have to fix and issue created by them. After a week and some minor back and forth they took care of thr issues. Thank you!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

If I could I would give less

If I could I would give less. I received the wrong thing and they held the right one till they got it back. Then didn't even send it over night I waited over a month to get the right thing. And customer service sucks. I called and emailed and was ignored. Spend the extra. I will from now on. Will never buy another thing from this company.

October 31, 2024
Unprompted review

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