Smokeday Reviews 

480
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping, noting that packages arrive within just a few days and are wrapped securely. People also love the massive selection of items, emphasizing the outstanding product quality and the friendly, responsive customer support team. Buyers often mention how exceptionally easy the website is to use when placing their new orders. Some reviewers were not happy with receiving broken items or experiencing unexpected product defects during use. A small group of consumers also mentioned frustrating delivery situations, unhelpful responses, or experiencing difficulties getting proper replacements and refunds.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are super cute, work very well, and arrive... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are well-made,... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses, helpful interactions, and... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast shipping, easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always apprehensive about trying a new vendor but Smoke Day exceed my expectations. Ordering = easy Customer service = answered my questions, just be patient. Communication = I knew eve... See more

Rated 5 out of 5 stars

We ordered a glass bowl, and were disappointed when it arrived broken. It's not exactly their fault, but it also seemed unwise to have shipped it in an envelope (with a ton of bubble wrap) rather than... See more

Rated 5 out of 5 stars

10/10!!! LOVE the piece, super cute & works very well. arrived quickly, amazing price!! great first time experience. i had some difficulty with applying a discount code to my order and the incredible... See more

Rated 5 out of 5 stars

Second time ordering from you guys, and I'm super happy with my purchase!!!! Thanks for offering beautiful and well-made bongs, perfect quality and coolest design, and in very affordable prices, you... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

480 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(480)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Smoker for life here

Smoker for life here! First off, I want to thank Mr. Anderson, for my first purchase! All my smoking gear came super nicely packed! I'm Extremely Happy with the whole experience. Everything from reaching out to me before and after receiving my items and giving me a heads up on everything!
Even all my tracking info as well. I couldn't have been more pleased.Thank you. I'm about to order some more Gear right now! I am and still are HIGHLY satisfied lol Thanks again Mike and everyone at Smoke Day!! Sincerely Jeff

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Best service ever!!!

Best service ever!!!! Order was easy and got my item fast and when I needed to have a piece replaced they went and made it and informed me when it would be ready and made sure there is enough to order. Will be ordering from here again.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

time and value and quality all five star

Received my shipment in a timely manner and very happy with the products as well. Had trouble at the start tracking my shipment, but as soon as I contacted customer support on email, Rose Ann replied straight away and gave me the correct instructions. Highly recommended

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Nice:)

Super great products. They gave me a discount. The bong that I ordered came smaller than I thought it was going to be, but it was super pretty. The package. It came in. It was double wrapped and very well secured.

February 10, 2025
Unprompted review
Rated 2 out of 5 stars

Film peeling off product

The process of buying went fine products arrived intact. The pineapple bowl is HUGE but I love it. The grinder is also wonderful so far.

The bong I ordered is the Vampire's Kiss-pink bong with bats- and after a few days the pink film used has started peeling away around the mouth piece, and down the neck. Not sure how critical this film is for keeping the bat stickers in place. I opened this package on Monday 2/10/25. Today is 2/13/25.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Seller did an excellent job

Seller did an excellent job. Item matched description. My little bubblers are amazing, and very well made. Packaging was done amazingly well, wrapped with bubble wrap. Shipping was quick and price was unbeatable. Very satisfied customer

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

So so so awful customer service here lies obviously I was told by an agent…

So so soon awful I was told by an agent named R*** A** that I would have to wait five days and if was stated over and over if order does not arrive tell them 48 hours I told them that evening it was not delivered I WAS THEN LIED TO AND TOLD to wait 5 days to file a claim and get this order REFUNDED AND DEALT WITH and so I waited I came back told them and they told me they need to issue a replacement NO WHERE WAS THIS MENTIONED I was told and lied to that I would get this refunded and now I'm being told something different????? I was gonna order from them again but now that I know customer service will lie to you about their methods their own POLICIES I do not understand why tell me one thing then say oh we didn't say that we said WHAT????? WHAT HAPPENED TO HONEST BUSINESS and people this is crazy

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME DELIVERY TIME!!

3rd time I have ordered from Smokeday, all orders delivered in under 3 days! I say under 3 because my 2nd order came in 2 days! Everything has been just what I expected with better prices then I could ever get at stores around my area!!
Keep up the AMAZING work,
THANK YOU!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering

I made my order on a Friday at 1:30 in the afternoon 3:00 that day I got an email saying my package was shipped I received my package that Tuesday afternoon I had purchased the large mystery box very nice stuff well worth it I did have one piece where the stem broke off the bowl I did report it waiting on results I'm sure they'll make good of it first time using this company and all my experiences with it so far is excellent I will be ordering from them again I do recommend this place

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

One part of the bong was broken when I…

One part of the bong was broken when I received it. Waiting to hear back to see what they are going to do about it. Like send that one piece or another one with returning this one. No response yet

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

They’re amazing!

They’re amazing!
I had a small problem with my order (it was my fault) they helped me get it figured out as soon as I emailed them, great team with great gear!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good packaging

I ordered a bong and a bubbler the bong I've bought before at the smoke shop I go to and I liked it alot before it broke so when I saw it on here for almost half the price ($70 instead of $130) I had to get it. Both the bubbler and the bong was wrapped in at least 4 layers of bubble wrap so even if the box got destroyed they would have been fine. Will forsure buy stuff here again

January 28, 2025
Unprompted review

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