Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... See more
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Review summary
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Reviews shaping this summary
Ordered on 26th June for next day delivery!!!! Order #9910!! Still not received my vapes. Tracking not updated since day 1 and numerous attempts to contact via chat service and email has gathered no r... See more
Money taken 28th June, now 15th July and still no delivery! Can’t get anyone to communicate with me, won’t use again and I was a regular customer but not anymore……hopefully get my money back through... See more
We have sent message after message and nothing we are still waiting for a refund for an order that never arrived order date 24 May 2025. Would have given them no stars if I could have, disgusting ser... See more
Company details
Written by the company
Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.
Contact info
SmokehutUK SK, Axletree Way, WS10 9QY, Wednesbury, United Kingdom
- contact@smokehutuk.com
- smokehutuk.com
2.1
Poor
150 reviews
Hasn’t replied to negative reviews
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Won't be using anymore!!!
Very slow delivery despite choosing next day. Did not receive what I order AGAIN, no communication to say the items I chose were out of stock, taking it upon themselves to send alternative flavours which I do not like. Won't be using smoke hut anymore, increasingly and constantly disappointing service
April 7, 2025
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Disgustingly slow delivery times and they WILL NOT reply to any communication.
Spend your hard earned money elsewhere.
April 3, 2025
Unprompted review
Ordered with next day delivery
Ordered with next day delivery. It has now been 8 days and still not received. I have emailed them and they have not responded.
March 17, 2025
A telephone call from smoke hut about…
A telephone call from smoke hut about my order A concerned employee of smoke hut making sure that my order correct The gentleman was professional Awesome
March 19, 2025
Great (most of the time)
This is such a great source MOST of the time, however a small letdown in the way they manage order processing.
Understandably items go out of stock, that's not a problem, however it appears there's a process breakdown when it comes to backordering/refunding in such a case. This is further exacerbated by the lack of customer support methods.
Disregarding this, it's a well stocked shop with plenty of choice and usually swift delivery.
March 12, 2025
Unprompted review
Reply from Smokehutuk
Hi Cory,
Thank you for your feedback. We appreciate your support and are sorry to hear about your experience with order processing. I will have someone from our customer support team reach out to you to assist with this and ensure it's resolved.
Best Regards,
Tony
Smokehut are quick and efficient in…
Smokehut are quick and efficient in delivering their products. Great offers and prices. Always pleasant to speak with.
February 19, 2025
Reply from Smokehutuk
Hello Sue,
Thank you for your kind words and fantastic feedback! We're delighted to hear you're happy with our quick delivery, great offers, and service. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Tony
Keep returning excellent service
February 19, 2025
Usually great
Usually great, one of the products they sent were not what I ordered, but will trust them still
January 27, 2025
Reply from Smokehutuk
Dear Jay,
I appreciate your honest feedback and your continued trust in us. I’m sorry to hear that one of the items you received wasn’t what you ordered. Please reach out to our customer support team, and we’ll be happy to resolve this for you as quickly as possible.
Your satisfaction is important to us, and we truly value your support. We look forward to serving you again soon!
Kind regards,
Tony
I ordered five Hayati Pro Ultra vapes…
I ordered five Hayati Pro Ultra vapes (order #9326). Three were the correct flavors, but two were wrong. I contacted Smoke Hut UK via their website contact form about ten days ago, but haven't received a response. I followed up with an email to contact @ smokehutuk .com, and still no reply. I'm extremely disappointed with the lack of customer service and won't be ordering from them again. I regret not reading reviews beforehand. Since they have my order number and emails, I don't plan on contacting them further if and when they reply to this review with their generic replies to contact them.
January 21, 2025
Unprompted review
Paid for next day package still not…
Paid for next day package still not here after 3 days and when I tried to contact noones got back to me
January 27, 2025
Reply from Smokehutuk
Dear Jess,
Thank you for your review. I’m sorry to hear about your concerns regarding your delivery. After looking into your order, I can confirm that it was placed on Saturday, 25th January, dispatched on Monday, 27th January, and delivered on Tuesday, 28th January, which is within the expected timeframe.
As stated in our shipping information, there are no courier collections over the weekend, so any orders placed during this time are processed and dispatched on the next working day. I can also see that you reached out via our web chat system and received a response the same day explaining this.
I apologise for any misunderstanding. If you need any further assistance, please don’t hesitate to get in touch—I’d be happy to help.
Kind regards,
Tony
Customer Support Team
Advertising as next day delivery but…
Advertising as next day delivery but never get it next day, put an order in Monday night and here we are on Friday afternoon and they still haven’t even put the order together let alone delivered it
January 24, 2025
Reply from Smokehutuk
Dear Paul,
Thank you for your review. I sincerely apologise for the delay with your order. I understand how frustrating this must have been, and I appreciate your patience.
After looking into your order, I can see that there was an internal issue that caused a delay in dispatch, which has been addressed with our packaging team. However, tracking confirms that your order was successfully delivered on Friday, 25th January 2025.
I completely understand the importance of reliable delivery times, and I’m truly sorry for any inconvenience caused. If there’s anything else I can do to assist you, please don’t hesitate to get in touch.
Kind regards,
Tony
Customer Support Team
Easy to use website
January 24, 2025
Reply from Smokehutuk
Dear James,
Thank you for your 5-star review! I’m delighted to hear that you found our website easy to use. We always strive to make your shopping experience as smooth as possible.
If you ever need any assistance, feel free to reach out. We look forward to serving you again soon!
Kind regards,
Tony
Customer Support Team
I ordered from this company on the 12th…
I ordered from this company on the 12th January 5 pack of vapes , still waiting ✋️ I have tried to contact many ways but not once have I received a reply, very quick to take my money and have been silent since. Just a reply would have been appreciated to let me know when or how I would receive my items .
Would never buy from them again
January 12, 2025
Unprompted review
Reply from Smokehutuk
Hi Geraldine,
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
Kindest regards,
Tony
Order not fulfilled
I have been a loyal customer for 2 years with orders monthly during that time. My last order was for a multi pack of 10 disposable vapes and despite delays over the festive period when the package arrived it only contained 5. I contacted them directly through their contact form and again via the email address. They claim to get back to you within 24-48 hours but I've heard nothing so far. I note others have had a similar experience which raises a major red flag. I have already submitted a photo of the package that arrived which should prove that the jiffy bag they used couldn't possibly contain 10 as it was full to bursting with 5. I'll be looking elsewhere going forward.
January 4, 2025
Unprompted review
Reply from Smokehutuk
Dear Customer,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues with your recent order. We deeply value your loyalty over the past two years and sincerely regret any inconvenience this situation has caused.
To investigate this matter thoroughly and ensure we resolve it promptly, could you please email us at contact@smokehutuk.com with your order number or name.
Once we receive this information, we’ll prioritise your case and someone from our support team will get in contact to provide a resolution.
Thank you for bringing this to our attention, and we’re committed to making this right.
Kind regards,
Tony
Really disappointed I was regular…
Really disappointed I was regular customer for nearly a year now and never had issue sometimes was delays ect but that was fine however I put order in on 7th and 11 days later still no order or even reply from any my emails messages ect want refund now as went elsewhere with my business. Will prob have contact my bank as it's clear I'm getting no response with messaging
December 18, 2024
Unprompted review
Reply from Smokehutuk
Dear Caroline,
Thank you for your feedback, and I’m sorry to hear about your recent experience. We truly value your loyalty over the past year and regret any frustration caused by the delay with your order.
After reviewing the situation, we found that the delay occurred because some of the flavours in your order were temporarily out of stock. Our packaging team did attempt to contact you during this time and left a message, but it seems we were unable to connect.
Once the items became available, your order was promptly dispatched, and our records show that it was successfully delivered on 22nd December 2024.
If there is still an issue with your order or you require further assistance, please don’t hesitate to email us at contact@smokehutuk, and we’ll be happy to help. Your satisfaction is our priority, and we’d like the opportunity to make things right.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Kind regards,
Tony
AVOID AT ALL COSTS
Ordered vapes. Still have not got a delivery email or text message. And there is no customer services. AVOID AT ALL COSTS. Will be contacting my bank
November 26, 2024
Unprompted review
Reply from Smokehutuk
Dear Ramesh,
Thank you for your feedback, and I’m sorry to hear about your concerns. After looking into your order, I can confirm that it was dispatched and successfully delivered on 29th November 2024, according to the tracking information.
We understand how important clear communication is, and we’re sorry if there was any confusion regarding delivery updates. If you did not receive a delivery confirmation email or text, please let us know so we can investigate and improve our processes.
If there is any further issue with your order or you need assistance, please email us at contact@smokehutuk.com, and we’ll be happy to help.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Kind regards,
Tony
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