Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered on 26th June for next day delivery!!!! Order #9910!! Still not received my vapes. Tracking not updated since day 1 and numerous attempts to contact via chat service and email has gathered no r... See more
Money taken 28th June, now 15th July and still no delivery! Can’t get anyone to communicate with me, won’t use again and I was a regular customer but not anymore……hopefully get my money back through... See more
We have sent message after message and nothing we are still waiting for a refund for an order that never arrived order date 24 May 2025. Would have given them no stars if I could have, disgusting ser... See more
Company details
Written by the company
Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.
Contact info
SmokehutUK SK, Axletree Way, WS10 9QY, Wednesbury, United Kingdom
- contact@smokehutuk.com
- smokehutuk.com
2.1
Poor
150 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing! Using them every two weeks normally…
Using them every two weeks normally last delivery was a bit delayed but I was like it’s happen for all of us, this time I’m waiting longer then a week for my next day delivery emailed them multiple times no response, communication is a 0 out of 10 ones I got the parcel just want to forget they exist and never order from them again
After all this I thought I give them another chance, and here we are they are on point again fast delivery, good price and good products! Please people remember everyone do mistakes and nobody is perfect, they still can improve on there communication but give them some time.
November 14, 2024
Unprompted review
Reply from Smokehutuk
Dear Hanyicska,
Thank you for taking the time to update your review and for giving us another opportunity to serve you. We’re pleased to hear that your recent experience was positive, with prompt delivery, competitive pricing, and quality products meeting your expectations.
We acknowledge the previous delays and communication gaps you experienced and sincerely apologise for any inconvenience caused. Please rest assured that we are actively working on improving our processes to ensure better communication and a consistently seamless experience for all our customers.
Your understanding and willingness to give us another chance is greatly appreciated. We value your continued support and are committed to providing you with exceptional service moving forward.
Should you have any questions or require assistance in the future, please don’t hesitate to contact us. We are here to help.
Kind regards,
Tony
Been waiting a week for delivery even…
Been waiting a week for delivery even though it should be a next day service. I've Sent them multiple messages and ive heard nothing back from them.
November 7, 2024
Unprompted review
Reply from Smokehutuk
Hi Anthony,
I’m really sorry to hear about the delay with your delivery and the lack of communication—it’s certainly not the experience we want for our customers.
I’ll personally look into this for you to ensure the issue is resolved as quickly as possible. Your order will be prioritised, and I’ll make sure to provide you with an update very soon.
Thank you for bringing this to my attention, and I apologise for any inconvenience this has caused. Please don’t hesitate to email us at contact@smokehutuk.com or use our support chat.
Thank you for your patience.
Best regards,
Tony
Customer Service Team
Smoke Hut
I ordered 10 elux vapes which cost…
I ordered 10 elux vapes which cost nearly £70 I was told they were dispatched on Tuesday next day now Friday and still nothing, I rang royal mail with tracking number and they said they are waiting for parcel but that has been like that for 3 days that is not next day delivery. I have messaged them multiple times and no response will be going to bank to get money back scam company.
October 28, 2024
Unprompted review
Reply from Smokehutuk
Hi Gemma,
I’m very sorry to hear about the delay with your order and the frustration this has caused. I completely understand how disappointing this experience has been, especially since you expected next-day delivery.
I want to assure you that we are not a scam company, and I will personally investigate this issue for you. In the meantime, I will also reach out to you directly to provide an update and ensure this is resolved as soon as possible. If for any reason your parcel cannot be located, I’ll make sure we resolve this with you to your satisfaction.
Thank you for bringing this to my attention, and I apologise again for the inconvenience. You can reach us at contact@smokehutuk.com or via our support chat if you need further assistance.
Kind regards,
Tony
Customer Service Team
Smoke Hut
usually order from here everyweek used…
usually order from here everyweek used to arrive next day without fail! now ive been waiting nearly two weeks for my delivery to arrive. ive emailed many times and havent had a respose. no other way of contacting them .
October 18, 2024
Unprompted review
Reply from Smokehutuk
Dear Maddison,
Thank you for your continued support, and I sincerely apologise for the delays with your recent order and the lack of communication. We understand how frustrating this is, especially as a regular customer who has always received quick service in the past.
I can assure you that this is not the standard we aim for, and we are currently working hard to resolve the situation. Please contact us at contact@smokehutuk.com with your order details and contact details so we can prioritise your case and ensure your delivery is completed as soon as possible.
We truly value your loyalty and appreciate your patience while we work on making this right.
Kind regards,
Tony
Customer Service Team
Smoke Hut
Placed a order number 8577
Placed a order, never received, thier own website saying not been sent, asked for money back and never got either or. £50 quid down pan! beware folk
September 13, 2024
Unprompted review
Reply from Smokehutuk
Dear Stephen,
Thank you for your feedback, and we sincerely apologise for the delays and frustration you experienced with your recent order. We’re pleased to hear that your order has now been delivered, but we understand this situation has caused inconvenience, and for that, we are truly sorry.
Please know that we take your concerns seriously, and we’re reviewing this internally to ensure smoother service in the future. If you have any further issues or need assistance, please don’t hesitate to contact us at contact@smokehutuk.com.
We appreciate your patience and hope to serve you better moving forward.
Kind regards,
Tony
Customer Service Team
Smoke Hut
only 1/2 my oder came still wait going…
only 1/2 my oder came still wait going on 2 week
been useing the store for 1year+ and the past 3 oder are like this once and if my item come it will be the last time for me ive emailed them, used the website chat getting no chatter from them, if i was a first time customer i would say it was a scam
September 6, 2024
Unprompted review
Reply from Smokehutuk
Dear TJM,
Thank you for your feedback, and we truly apologise for the inconvenience caused by the partial delivery of your order. We understand your frustration, especially as a loyal customer, and we're committed to making this right.
To help us resolve this as quickly as possible, could you please email us at contact@smokehutuk.com with more details about your order? We’ll prioritise your case and ensure the remaining items are sent out promptly.
Thank you again for your patience, and we look forward to hearing from you soon.
Kind regards,
Tony
Customer Service Team
Smoke Hut
Amazing Customer service
Amazing Customer service, will definitely use again
September 12, 2024
Unprompted review
I have been waiting for over 3 weeks…
I have been waiting for over 3 weeks for 10 vapes that I have paid for. Someone said on the chat feature over a week ago that they would look into it. No further response, no refund, no vapes. I have requested someone call me or email me numerous times. This is now theft I have paid for something that I have not received. It's out of order!
July 28, 2024
Unprompted review
Yet again didn't arrive
Yet again didn't arrive, message's sent again and again to be told the flavours were out of stock.
Thank you for letting me know (not).
Order finally arrived 3 different flavours ordered not one in the order but probably the flavours nobody wanted.
August 9, 2024
Unprompted review
Placed 3 orders in a week for 3x10 pack…
Placed 3 orders in a week for 3x10 pack . Checked on the message feature to see they had what I wanted. They verified this and order was placed . Recieved next day on all apart from the one placed over the weekend. Definitely reliable where my order was concerned. Plus used a discount code to make them cheaper. Free delivery too. Very happy .
June 26, 2024
Unprompted review
Smokehutuk
My go to vape sellers guy who calls very friendly sorts out all problems 10/10 customer service 10/10 products would definitely recommend to anyone!
May 22, 2024
Unprompted review
Avoid!
Second Update… still heard nothing from Smokehut, no refund given and no ecigs have been received!
Update: it’s been 5 days since Smokehut replied to my review. And despite saying they will be in touch, we have still heard nothing from them.
My Mum ordered a box of 10 elux firerose ecigs in February at a cost of almost £80. The items never arrived. We contacted Smoke Hut numerous times. We had a few responses from them apologising and saying they would send them out. After a few times of them still not arriving, we asked for a full refund. Since then, we appear to have been blocked as we can no longer contact them. My Mum had ordered from them previously and not had a problem, albeit the delivery was quite slow despite stating it was next day delivery. I honestly would avoid this website at all cost. Absolutely disgusting, taking money from a disabled pensioner and not providing the products.
February 7, 2024
Unprompted review
Reply from Smokehutuk
Dear Verity,
I am truly sorry to hear about the experience you and your Mum had with our service. Please accept my sincere apologies for the inconvenience and frustration this situation has caused.
At SmokeHut, we take customer satisfaction very seriously, and I am disappointed to learn that we fell short of your expectations this time. I understand the importance of timely delivery and reliable communication, and I regret that we were unable to meet those standards in your case.
I want to assure you that this is not the level of service we strive to provide. Your feedback is incredibly valuable to us, and I will personally investigate this matter to identify the issues and prevent similar incidents from occurring in the future.
Regarding your order, I will ensure that it is resolved promptly. Additionally, I will arrange for a member of our support team to contact you directly to discuss the issue and provide further assistance.
Once again, I apologise for the inconvenience and disappointment caused. We value your trust and loyalty, and I hope for the opportunity to make things right for your Mum.
Thank you for bringing this matter to our attention.
Best regards,
Tony
Customer Service Team
Smoke Hut
Bought a 10 pack of Elux 3500 and every…
Bought a 10 pack of Elux 3500 and every single vape was counterfeit !! Do not buy anything from this website they are risking people’s health for a small change !! AVOID AT ALL COST!!!!
April 25, 2024
Unprompted review
Reply from Smokehutuk
Dear Leroy,
We are deeply concerned to hear about your experience with our product. Ensuring the authenticity and quality of our products is our top priority. We would like to investigate this matter further to understand what may have gone wrong. Please contact us at contact@smokehutuk.com, and someone from our team will be able to investigate this.
Kind regards,
Tony
Quick at resolving issues and great products
Updated: had a call from a gent called Harry who was super helpful and very apologetic and explained there was a technical issue with their email address being incorrect on emails received, arranged for next day delivery which arrived today and even popped in an extra vape. Thank you.
I didn’t want to write this as ordered previously and had a great experience but this time I have not received my order & none of the emails are working. No other contact which is really frustrating and I ordered a week ago under the 24hr delivery.
February 28, 2024
Unprompted review
Excellent products and affordable
Excellent products and affordable, always great customer service
March 1, 2024
Unprompted review
Was worried at first as no email or…
Was worried at first as no email or confirmation but then got a ring from delivery man called Ash who was amazing and told me about my 10 elux box 3 are not available and gave me options to have different instead of putting any in I really respect it. Great elux quality very happy will order again great customer service. 10/10
February 13, 2024
Unprompted review
Reply from Smokehutuk
Hi Rebecca,
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying our service. Your continued support is greatly appreciated!
Updated review
Update- eventually had a call from Smokehut, after my initial review .
They were re-sending my order ( received 24 hours later & gave me a refund for the inconvenience which had been caused).
Accepted this as more than fair & agreed to update my review once I was happy.
As others have reviewed below, poor customer service.
Have not received my order & none of the emails are working. No other contact.
Advise not to purchase from them.
January 15, 2024
Unprompted review
Reply from Smokehutuk
Dear J Kearns,
Thank you for updating your review and for your patience throughout this process. We sincerely apologise for the inconvenience caused and are grateful for the opportunity to make things right.
We're glad to hear that you received your order promptly after our call and that we were able to resolve the issue. Your satisfaction is our priority, and we're committed to ensuring that all our customers have a positive experience with us.
Once again, we apologise for any frustration you experienced, and we truly appreciate your understanding and cooperation. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing Smokehutuk, and we look forward to serving you better in the future.
Great service
Something went wrong with the tracking number, but they called me to send a new package and i got two vapes extra. So im happy. Great customer service
October 24, 2023
Unprompted review
Legit and reliable
I've ordered a bunch of times from here now. I was a little apprehensive after I got ripped off by a different company but thankfully these guys are legit. I tend to get a mixed box of Firerose. I know people are moaning that the flavours sent are wrong sometimes but if you leave a contact number, they've always called me if there's been an issue with stock and let me pick different flavours. The customer service is good and dispatch has always been prompt. I've also never received a faulty one.
Only thing stopping it from being a 5* review is the stock issues not being displayed on the website. I think this could be resolved by texting customers with what you have available and waiting on a response before dispatching (I can answer calls at work but others may not be able to). And price, as currently other websites offer the same mixed box but for £10 less, I'm just not sure I wanna risk it for a tenner as I do trust this company now.
October 6, 2023
Unprompted review
Reply from Smokehutuk
Hi Zaki,
Thank you for taking the time to write a review of our services it is reviews like this that allow us to improve our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.