While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that items were not received, even after extended waiting periods. People also consistently struggled to get in touch with the company, noting a lack of response to emails and chat messages, and difficulty reaching anyone by phone. This lack of communication further compounded their frustration regarding unfulfilled orders. While a small group of people felt that the delivery service was efficient and the website was easy to use with good product availability, the majority of consumers experienced issues with delivery times, often finding that "next day" or "24-hour" delivery promises were not met. Some customers also mentioned that their tracking information was not updated, making it difficult to ascertain the status of their orders.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report not receiving their... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise the great delivery... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report that their orders have... See more

Website

Consumers have ambiguous experiences with the website. Many reviewers praise it as fantastic, easy to use,... See more

Response time

People report negative experiences with response times, consistently expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... See more

Rated 1 out of 5 stars

Ordered on 26th June for next day delivery!!!! Order #9910!! Still not received my vapes. Tracking not updated since day 1 and numerous attempts to contact via chat service and email has gathered no r... See more

Rated 1 out of 5 stars

Money taken 28th June, now 15th July and still no delivery! Can’t get anyone to communicate with me, won’t use again and I was a regular customer but not anymore……hopefully get my money back through... See more

Rated 1 out of 5 stars

We have sent message after message and nothing we are still waiting for a refund for an order that never arrived order date 24 May 2025. Would have given them no stars if I could have, disgusting ser... See more


Company details

  1. Electronic Cigarette Store
  2. Candy Store
  3. Hookah Store
  4. Tobacco Shop
  5. Vaporizer Store

Written by the company

Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.


Contact info

2.1

Poor

TrustScore 2 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have made a couple of orders will…

Have made a couple of orders will definitely order from there again best prices quick delivery they made up my order with same flavours but a larger vape at no additional cost personally phoned me to let me no the problem and solved it fantastic

September 11, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Cheryl,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Very cheap

Very cheap, fast delivery, safe billing procedure.

August 8, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Clare,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Get ordering - ya won’t be disappointed!

Bang on if you smoke these a lot, saved me some right money ordering in bulk and having the option to choose 10 different flavours rather than a box of all same. Will defo be ordering again! Rapid delivery too only ordered Tuesday and came first thing Friday morning! Nice one x

June 30, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Charlotte,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , had a huge range of flavours and i will definetely be ordering from here again!

June 3, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Joshua,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 1 out of 5 stars

Deal with caution

I did order a box of vapes almost a year ago, after a month I did contact these guys and they did blame the holidays of Christmas.
I did fall for this. After another month has passet I did contact them again, asking What is going on since I did pay for tracking on my parcel and they had ” sent it a different way so I could not trace it ” they told me they would re-fund me and that it is in process. Its been over 8 months and, last contact was 2 months ago.

I would not recommend this, Deal with caution.

May 27, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Jo,

Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.

May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.

Looking forward to hearing back from you.

Rated 5 out of 5 stars

A fantastic trustworthy company

A fantastic company who will always process orders quickly.

I order a mixed box of fire rose ex4500 every month.

They always call me if they haven't got the flavours I want in the numbers I requested, giving me alternatives to try.

Really polite , really professional and really good value. I'll be a customer for a long time to come

May 2, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Mark,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Ordered several times from them arrived…

Ordered several times from them arrived quickly with free royal mail.
Contacted on a couple of occasions & replied quickly & efficiently

May 5, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Jo-Anne,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 4 out of 5 stars

Good overall

Good overall, okay prices, polite staff. Sometimes if ordering mixed boxes they don't have everything you asked for but that is understandable due to the limitations of the ordering system. But they do always ring with alternatives if that happens. A solid 4 stars with room for improvement

March 10, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Marcus,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

quick and reliable

Delivery quick and reliable. Flavour choice perfect. Even when one of the flavours I wanted was out of stock I got a phone call to confirm which other flavours I’d want. Highly recommend!

April 25, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Ilyas,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.

Thank you !

Rated 5 out of 5 stars

Arrived within 3 days even rang because…

Arrived within 3 days even rang because 1 flavour was out of stock to see which other I would want

April 22, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Dwayne,

Thank you for taking the time to write a review of our services. We very much appreciate your custom.

Thank you !

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Will call if a flavour is not available. Quick delivery. Have been buying for the past 4 months Reasonably price too. A**** highly recommend.

March 29, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Lisa,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 1 out of 5 stars

Do not buy from them!!

Do not buy from them!!! Ordered 10 flavors, only 1 came the right one, and rest were wrong. Putting wrong flavors and never answer !!!! Do not buy anything from these guys!!!!! Never answer emails, customer service is bad, no refunds. SCAM artists.

March 28, 2023
Smokehutuk logo

Reply from Smokehutuk

Hi Sergey,

Thank you for your review and I am sorry to hear that you are not happy with the item received.

I can see that someone from the packaging team has tried to contact you before despatching your order however my colleague was unable to get through to you due to no answer or reply on email. If you are not happy with the item you have received you can return the item within 14 days of delivery for a full refund.

I can also confirm a member of staff has contacted you directly again in the hopes of getting this rectified. If you have any further queries, please do not hesitate to contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to help you.

Kindest Regards,

Tony

Rated 4 out of 5 stars

4/5 service

4/5 service. Literally would be 5/5 my only problem is they dont speed up any process of depatching your order i dont know if they are lacking staff or stock but they generate tracking for the item 3/4 days before the item is even despatched which is a pain as within the waiting time then i have to go and pay full price for vapes from shops. Everything else is amazing, get calls if a flavour is out of stock, replacement if any problems with stock. Im just genuinely getting tired of waking up each day trying to track my parcel because i have no vapes left and it saying were expecting it. If they could speed up the processing and despatching time, be the vest website for vapes.

March 15, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Michala,

Thank you for taking the time to write a review of our services. Reviews like this allows us to improve our service and I can assure you this have been taken up with the team to prevent from this happening in future. If you can please contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to provide a resolution for you.

Thank you !

Rated 5 out of 5 stars

elux 3500 ack of ten

Had a few orders now and everything is good, if they haven't got a flavour in stock they will ring you to ask what other flavour you want, fast delivery keep up the good work guys

March 15, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Martin,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Cheaper than everyone else

I’ve had a few orders from SmokeHut. The very first order one of them didn’t work but they did replace I’ve just received a 10 pack and very pleased. They didn’t have the flavours I wanted and they actually phoned me up and told me what they had in stock. Highly recommend them. Thanks guys I will continue to use them. Well done Guys.

March 13, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Neil,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery, was called on same day as order made as they did not have the available stock to fulfill the order, but was given alternative options. Order was made Friday and recieved on Monday so cannot complain about delivery times. Thankyou

March 10, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Great Service & Products

Made a few orders now with smoke Hut and all of them have been great with fast delivery. Another shout out to Assen in packing who called me to say one flavour was out of stock and ask what replacement I would like, also Iszac in customer service who always answers all my incessant questions :)
Tip: Leave your number when you check out, saves them time if an issue arises, they can contact you. But very happy and the prices are fab... I will be back :)

March 3, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Leo,

Thank you for taking the time to write another review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Been ordering from them for a few…

Been ordering from them for a few months now. The guy calls if they haven't got flavours you need which is great. No issues up to now with any being broken or not working. Very pleased and will continue ordering from them. Thankyou smoke hut

March 3, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Chris,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Ordered from smoke hut for a few months…

Ordered from smoke hut for a few months now, had a few problems at first as one was leaking and two were missing, when I contacted them they said the missing two were out of stock and they had tried to ring me, which I had had missed calls while in work and they sent out the three out with no problems. Just received my latest order and once again they contacted me to let me know one of them was out of stock so I could choose a different one before they sent my order out, ordered on the Monday with free delivery and received on Thursday. Wouldn’t hesitate to order again. Thanks

March 8, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Karen,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Rated 5 out of 5 stars

Really great and quick communication

Really great and quick communication, they even helped me with what would potentially be best for my needs, I wouldn’t go anywhere else now great job thank you

March 7, 2023
Unprompted review
Smokehutuk logo

Reply from Smokehutuk

Hi Miss Rush,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look