Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... See more
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Review summary
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Reviews shaping this summary
Ordered on 26th June for next day delivery!!!! Order #9910!! Still not received my vapes. Tracking not updated since day 1 and numerous attempts to contact via chat service and email has gathered no r... See more
Money taken 28th June, now 15th July and still no delivery! Can’t get anyone to communicate with me, won’t use again and I was a regular customer but not anymore……hopefully get my money back through... See more
We have sent message after message and nothing we are still waiting for a refund for an order that never arrived order date 24 May 2025. Would have given them no stars if I could have, disgusting ser... See more
Company details
Written by the company
Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.
Contact info
SmokehutUK SK, Axletree Way, WS10 9QY, Wednesbury, United Kingdom
- contact@smokehutuk.com
- smokehutuk.com
2.1
Poor
150 reviews
Hasn’t replied to negative reviews
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Same as many below
Same as many below. Ordered 10. 6 were wrong flavours. What’s the point in putting flavour of ur choice when you don’t receive them??? I seriously suggest save your money and find someone who at least answers back. Update got someone email me. Trying to get a resolution. See what happens UPDATE. Had someone contact me and issued was resolved. Very happy with resolution.UPDATE. Ordered again. More issues!!!!
March 3, 2023
Unprompted review
Reply from Smokehutuk
Hi Asif,
Thank you for leaving a review on our Trustpilot page, I am deeply sorry to hear that you are not happy with the items received.
May I kindly ask you to email us on contact@smokehutuk.com with your order number, so I can look into this and provide a resolution.
Looking forward to hearing back from you.
Kindest regards,
Tony
Great service
Great service. Can't beat the price and free delivery on ordering 10 at a time.
March 1, 2023
Unprompted review
Reply from Smokehutuk
Hi Emma,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Fantastic service
Fantastic service. Ordered for 24hr delivery came really fast. Thanks guys
February 28, 2023
Unprompted review
Fantastic :)
Great deals, easy to use website. Been ordering for a while now great job guys 👍👍👍
February 6, 2023
Unprompted review
Reply from Smokehutuk
Hi Helen,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Fantastic service!!!
Fantastic service! Quick Delivery, great range of products all on an excellent website! Won't hesitate to order again!!!
February 10, 2023
Unprompted review
Ordered three Vapes
Ordered three Vapes
All wrong flavours
No contact number
And email is incorrect
Absolute con artists
Scam
February 9, 2023
Unprompted review
Reply from Smokehutuk
Hi Shahid,
Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
Kindest regards,
Tony.
Ordered 2 Elux Firerose
Ordered 2 Elux Firerose, Mr Blue and Grape Gummy Bear. Both flavours came correctly. Ordered midnight Wednesday and they were here by Friday midday. Highly recommend Firerose and will definitely be ordering again! Checked and both genuine
February 3, 2023
Unprompted review
Reply from Smokehutuk
Hi Victoria,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Fantastic delivery only took 2days
Fantastic delivery only took 2days, arrived on time, customer care isn’t the quickest but have always responded to me. 9 times out of ten I get all the flavours I wanted 👍.
January 9, 2023
Unprompted review
Reply from Smokehutuk
Hi Kent,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Mixed box of Elux 3500
I ordered a mixed box of Elux 3500 as the price was good & I liked the idea of being able to try a variety of the flavours. When they arrived (within a few days, quicker than expected & the only thing I can praise them for) only 3 of the 10 were the flavours I ordered. I sent a message immediately & got a courteous reply saying the flavours I requested were out of stock & asking what I would like to do to resolve the issue. Responded to ask why I wasn’t informed before they were shipped so I could choose from what they did have in stock & that I would like to exchange them for flavours I select. This email got no response. Messaged again after a few days & got a reply that someone would look into it, again heard nothing. Have sent 4 messages since without any response at all (sent with their online form & in response to their email, I even explained that I would be a repeat ordering customer & that friends were asking for the link as they would like to place orders too.
Returns guarantee is worthless as has to have return label to accept it. The returns address provided (Smokehutuk, Axletree Way, WS109QY Wednesbury) has no unit number & is a Gallagher retail park (b&q, dfs, tk maxx etc. no vape shop or any similar business registered)
The Office Address (20 Brockhurst Street, Walsall WS1 4ED) is a residential address.
I’ve checked the serial numbers of a few as some reviews said they had fakes sent but they have checked out as genuine.
It’s a shame, the price is competitive, the postage was quick & being able to order mixed flavours is a great idea.
Let down by their customer service & a lack of contact number to sort out issues promptly (or at all in this case)
December 20, 2022
Unprompted review
Reply from Smokehutuk
Hi Michael,
Thank you for taking the time to write a review of our services. Reviews like this allows us to improve our service and I can assure you this have been taken up with the team to prevent from this happening in future. If you can please contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to provide a resolution for you.
Thank you !
Placed an order
Placed an order, took a little while to come due to the postal strikes, but arrived!! Products fantastic!! Deffo my new place to go to :) fantastic customer service and reply’s, very friendly and helpful, very highly recommend!!
January 4, 2023
Unprompted review
Reply from Smokehutuk
Hi Emma,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Highly Recommend
Recently discovered Smoke Hut, great service, quality products even better price. Was recommended through a friend so this review is kinda from all of us. Smashing stuff. Will be making another order tomorrow !!!
November 21, 2022
Unprompted review
FANTASTIC, MY NEW GO TO
Was abit hesitant because of reviews, but parcel came super fast & was thrown in a extra. Thought it was only fair i let everyone know. Thanks guys 👌
November 21, 2022
Unprompted review
Items not arrived no info from Royal…
Items not arrived no info from Royal Mail and no way to contact smokehutuk.com also just read a review that they sent fake vapes out I’m fuming
November 19, 2022
Unprompted review
Reply from Smokehutuk
Hi Robert,
Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
❗Scam AVOID Fakes
❗Scam. Fakes. Avoid.❗
Purchased 10x 3500 2% Elux Legend disposable Vapes. They sent me 5 of the wrong flavour, substituted without letting me know or asking.
Then upon further inspection I discovered that the Vapes were FAKE, I sent them one of the verification codes from the box which was proven to be fake.
The company denied it could have came from them, but admitted it was fake in writing. Would only refund if I 'sent back all items I received, in the condition I received them'
I deduced that they would not bother to refund, by claiming they weren't the items I received etc. etc. Proven to be untrustworthy.
❗There is no company information, no contact information, the email address doesn't work.❗
ActionFraud will have my report.
November 1, 2022
Unprompted review
Reply from Smokehutuk
Hi Chuck,
Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
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