Smoobu Reviews 430

Excellent pre sales customer service and a really intuitive dashboard that sinks Booking.com and AirBnB. Highly recommend this company.

Great service and prompt help from Erika. Would highly recommend

I've been using Smoobu software for a while now, and it's been a game-changer for my property management tasks. The range of features is impressive, making everything from tenant communication to financial tracking a breeze.
Fair price and the cherry on top is their exceptional customer service – always responsive and eager to assist. If you're in the property management business, this software is a must-have

We selected Smoobu for our new French holiday rental business at Wisteria Gites after much research. While we were creating our Smoobu website, we found their technical support to be genuinely fantastic. It's hard to single someone out, when everyone else is helpful, but we must mention Christian, for his knowledge, patience and speedy handling of all our (many!) requests.
The software they provide, is web based, so you can use it wherever you have internet access. It brings together all the things you need on a daily basis into their "Cockpit"screen. Communication with guests is easy, as is managing our availability calendar and making any changes to our website. We have lots of other things to do, so didn't want to have to devote much regular time to I.T. management. In that respect, Smoobu has delivered perfectly for us. So to sum up. We like the company, the software for managing our bookings and also the technical support people. For us, that's the whole package. We're genuinely pleased we chose Smoobu!

Smoobu makes managing bookings stress free. It is easy to use, but on the few occasions when I do need support the response is very quick and informative.

Very cheap channel manager and so poor and basic booking engine, settings are limited and no one reply me by phone call... there are better tools in the market for sure.

This is an excellent Channel Manager. My guests at Villa Hygge in Ciovo Croatia love the personalised web sites where I can provide in greatest detail all the information required that a guest might be looking for, such as places to to eat, shop, attractions, beaches, activities, etc, etc. Also the integration with the main booking platforms works seamlessly. I can highly recommend Smoobu to anyone looking for trouble-free booking management.

I've been using Smoobu for over 2 years now and I have to say that I'm very happy with the customer service. Nowadays, the fact alone that you're speaking with real people, not bots, makes you feel special. But these guys also reply to you very quickly, are really helpful and competent. Like the day before yesterday. Regarding the host solution itself - it makes life so much easier if you advertise your property on multiple websites. It helps to avoid double bookings, to change rates and availability with one button on all sites, to send automated messages to your guests, to create a website, and much more. I especially like the financial statistics - you can see your common income from bookings on different platforms at a glance. The dashboard is also very cool. I only miss one thing - the ability to block different apartments without blocking the entire house. But I hope this feature will be provided someday

I have found the support to be excellent - even happy to help with issues that are more related to the booking partners rather than Smoobu.

I do find the interface a little old fashioned and clunky in places. But overall it seems to work.

I have been using Smoobu for a few years now but this year they hiked their prices by 50% and I never got the communication. I saw it when I was not able to login and decided not to renew as in 4 years they had only generated 1 booking direct and all my bookings have been generated by VRBO for $0 annual charges. I assumed by not renewing I could cancel but they held me to their T&C and refused to negotiate on an earlier cancellation. So I have been forced to renew at the seriously inflated rate of Euro380. So I find their T&C's onerous and one sided and after many years with them with only have 2 bookings to show for these high charges. The website builder is good as is the calendar syn but as a simple hosting service for 1 property with minimal marketing to generate traffic and inquiries to my website, it's not worth the money and not worth getting snared in their annual charge. I honestly feel let down and swindled.

I have one Airbnb rental and I researched a lot of options before finally deciding to trial Smoobu. It is very easy to use, simple, well-designed and intuitive. But absolutely the best thing about it is the fantastic customer service! Every time I’ve had a question or issue, they respond quickly and go above and beyond. I highly recommend.

I've used Smoobu for a few years now, running 3 properties on numerous portals. Their customer service is second to none. Any queries are answered really quickly and it's helped my business massively. Would highly recommend.

Superb software. They seem to have thought of everything! Very quick and friendly support.

HORRENDOUS HORRENDOUS HORRENDOUS

I used Smoobu for a couple of years until they decided to almost double their prices l had to cancel my subscription because of this l also recently missed my last payment and when l wanted to make the final payment they said l had to pay a late fee of €18.00 well when l refused to pay the late fee l was sent threatening emails about sending the bailiffs!!! So l paid nothing, their silly system also lost me bookings on Expedia, the customer service is the worst on the planet please stay away TERRIBLE I JUST CAN'T FIND THE WORDS TO TELL YOU HOW BAD THIS COMPANY IS.

The technician understood the problem and help me resolve it within a few emails.

Smoobu was instrumental in my first attempt in self managing a short term rental property. I was very pleased with how well it integrated with Airbnb, VRBO and the other various platforms I used to manage my property.

I researched various companies before deciding on Smoobu a few years ago and I'm very happy with my decision. The value of Smoobu is incomparable to other PMS with not nearly as many features or benefits that Smoobu provides. I highly recommend Smoobu.

Smoobu is great software. Simple, easy to use and well priced. It has got some good features and automations which make whole process of running small holiday let easier. Definitely worth to try!
PS: customer service is superb and very quick! I have been their customer for last 1,5 years.

I moved from Lodgify to Smoobu a few months ago, and have been very happy with the platform. There are not as many advanced features as Lodgify, but for one rental it does the job and is much cheaper. There is no native app with Smoobu, however the website performs well I like the cockpit feature ( website performance much more reliable than Lodgify that costs $$$).

Customer service very poor and lack of a native app is making smoobu not the best choice nowadays