With smoobu we never had a dubble booking. The communication tools are great and make it very easy to inform your guests automatically and timely. We would like to have more integration with Lockly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is a very good channelmanager with alot of features like the guestapp. The helpdeks is always available. It's easy in use! I hope they will add a connection with google pricing soon, because tha... See more
Company replied
I've been using Smoobu for over a year to manage my vacation rental properties in France, and overall I'm very satisfied with the platform. The core functionality is solid - the booking sync... See more
We are using smoobu for over a year now, running our 2 mountain A-frame chalets. We’ve never experienced any issue with it, it is very straightforward, easy to use, everything is in sync: prices, avai... See more
Company replied
Company details
Written by the company
Online Software für Ferienwohnungen inklusive Channel Manager, Reservierungssystem, Vermieter Homepage, Belegungskalender und vielem mehr.
Contact info
Pappelallee 78/79, 10437, Berlin, Germany
- +44 1158243244 UK, +1 (424)348-4183 USA
- service@smoobu.com
- smoobu.com
3.8
Great
430 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The perfect channel manager
The perfect channel manager
We have been using Smoobu for the last two years to handle our multiple hosting accounts and a large portfolio of listings.
Smoobu is totally reliable with 0% downtime.
The costumer service is very responsive and friendly.
The software is full featured and easy to use.
Get this software blindly !
April 19, 2021
Unprompted review
Threatening legal action & demand payment for service
Demand payment for a whole year of their services in advance and when requested to cancel and will not use, they threaten with debt collection and legal fees. For unused services in the future! Terrible company. Stay away.
March 26, 2021
Unprompted review
I find them to be a responsive and…
I find them to be a responsive and professional company to use and the platform for my properties is perfect. I highly recommend Smoobu
January 27, 2021
Unprompted review
Good Price for pro account, Stable system, New UI, Good Features
I had tried their system in Nov 2019 after that i tried a few more PMS + channel managers, Smoobu is good it still does not have many of the features which others like STaah axis rooms and many others have, but they are getting there. I would love smoobu to have more smart pricing manipulation tools +Last Minute Discount. And Last 2nd day or 3rd day so on Discount
Early Bird Discount or Early Booking Discount.Set as per 1st month , 2nd month, 3rd month before arrival. Length of Stay Discount or Number of Days/Night Discount, they also dont yet have hotel booking platform integrations like hotelrez, gds etc. they also dont yet have google hotel ads yet they said they will do it and are in a process of getting it setup .
+ there PMS and calendar tools are easy to use, their integrated channel based messaging on Airbnb booking and some other is also excellent.
+ they offer very fast support.
+ connects with most major OTAs
+good android app but needs some improvements
I am yet to try some other things from them like set up website booking engine etc. but will try it out soon .
January 31, 2020
Unprompted review
Amazingly efficient staff
Amazingly efficient staff. GIADA very preparred patient and hihjly skilled
October 22, 2019
Unprompted review
Everything works at its best!!
Everything works at its best. Very nice and perfectly organized Web Platform Software for administrators of Holidayhomes. The Guest App is perfectly add on that gives a very big + value to the already very gods yearly fee. One month free of charge full testing can give you all the needed information. Thanks Smoobu for simplifying my job. Ferienhaus Oebel in Brüggen, Germany
October 14, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.