The order was timely and packaged well. The foundation bottle was a little disappointing. While the total ounce was posted, the size is deceiving with the lid being just as larger. Most people do no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bad start and numerous emails regarding my products, Novie finally got things straight. Now I have to patiently wait for my first order. Second order came in before first. Believe it was a gl... See more
Company replied
I had an issue with a recent order. Nothing major just a mailing address issue. Anyways, I was able to get in touch with Jessa at customer service. She was very polite and took care of my issue... See more
Company replied
Ordered the item for the first time. Was too excited and made a mistake on my mailing address when I check out. The customer service provided thereafter was beyond words. Juice, was swift in her respo... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Jessa for providing info on…
Thanks to Jessa for providing info on the status of the order. Have not received product yet- my fault- used PO Box number - but it was great to have status updated. Thanks, Jessa Order #580745. Can't wait to receive product.
May 4, 2026
Unprompted review
Reply from smooche
Hi Clare! 💖
Thank you! We're so glad Jessa could help you track down the status of order #580745. Don't worry about the PO Box, we're just happy we could get those updates to you! We can't wait for you to receive your products and try them out.
Warmly,
The Smooche Team
Genuine customer service
Smooche order #551989 was my first order for colour changing foundation with this company. Unfortunately I ordered too light a colour. I offered to send back the unopened foundation and exchange for a darker one. I waited for a few days till Chistine answered me with a refund and keep the unopened product. I was so happy and impressed with this outcome and Christine was more than helpful. Service I will always remember.
Thank you
May 9, 2026
Unprompted review
Reply from smooche
Hi there! 💖
Thank you! We're so glad Christine could turn your first order experience around with such a memorable outcome. We want you to find your perfect match without any extra stress! We truly appreciate your kind words and are so happy to have you with us.
Warmly,
The Smooche Team
I had a slight problem with my products…
I had a slight problem with my products at the checkout
Contacted Smooche and Euri the person I got was absolutely great
Wonderful service so thank you Euri
Terrific customer service 😁
May 8, 2026
Unprompted review
Reply from smooche
Hi Helene! 💖
Thank you! We're so glad Euri was able to smooth out those checkout hiccups for you. We'll be sure to pass along your thanks for the terrific service! 😁
Warmly,
The Smooche Team
Reference Order 547655
Reference Order 547655
My customer service representative was Novie and she was awesome. She resolved my issue professionally and promptly. It was a great experience!
May 7, 2026
Unprompted review
Reply from smooche
Hi Joann! 💖
Thank you! We're so glad to hear Novie took such awesome care of you. We pride ourselves on professional and prompt service, so it's wonderful to know you had a great experience with order #547655!
Warmly,
The Smooche Team
Best Ever
This is the best foundation I think I've ever had. And now I'm beginning to see a difference in my skin tone. Spots are fading and skin seems brighter.
March 9, 2026
Unprompted review
Reply from smooche
Hi Carol! 💖
Thank you! We are so thrilled to hear this is the best foundation you've ever had! It's amazing that you're already seeing those spots fade and your skin looking brighter, that glow suits you!
Warmly,
The Smooche Team
Reply from smooche
Hi Connie! 💖
Thank you! We are so happy to hear the product is working out great for you. Your satisfaction is exactly what we strive for!
Warmly,
The Smooche Team
After a bad start and numerous emails…
After a bad start and numerous emails regarding my products, Novie finally got things straight. Now I have to patiently wait for my first order. Second order came in before first. Believe it was a glitch and will send another review after using product. Thanks Novie!
Julie G.
May 9, 2026
Unprompted review
Reply from smooche
Hi Julie! 💖
Thank you for sticking with us! We're so sorry for the rocky start and the mix-up with your orders, but we are thrilled to hear that Novie was able to get everything straightened out for you. We appreciate your patience while you wait for that first package to arrive, we can't wait for you to try the products and hear what you think!
Warmly,
The Smooche Team
Great coverage
Great coverage! Love how it blends and doesn’t look like you are wearing makeup.
May 9, 2026
Unprompted review
Reply from smooche
Hi Kimberly! 💖
Thank you! We're so happy to hear you love the coverage and that seamless, natural blend. Looking like you aren't wearing makeup is exactly the goal!
Warmly,
The Smooche Team
Although the product didnt meet my…
Although the product didnt meet my expectations, I was impressed by the service and care taken in the money back policy. Gracia was patient and informative with kindness.
May 9, 2026
Unprompted review
Reply from smooche
Hi Lauren! 💖
Thank you! We're so impressed by your kind words about our service and money-back policy. We're thrilled that Gracia was able to help you with such patience and kindness!
Warmly,
The Smooche Team
They honored me!
I really wanted to love the product, but somehow it didn't quite match my skin tone. I wrote to Customer Service, and Christine worked with me.
I had ordered two bottles, and I still had an unopened bottle. I was willing to give the unopened bottle back and get 50% of what I paid. I was prepared for that since I had an open bottle.
Well, to my surprise, as soon as Christine saw my email explaining how much I wanted to love the product but it just didn't work, she immediately refunded me for my full order. She did not request me to go through the problem of sending the bottles back.
I'm grateful for companies that say, "Try our product, and it doesn't work, we will refund you." This company absolutely stood by that. I will be looking into other products for this company because now I trust them. And Christine was great!
May 9, 2026
Unprompted review
Reply from smooche
Hi Alice! 💖
Thank you! We're so glad Christine could surprise you with a full refund. We truly stand by our promise, and we're thrilled to have earned your trust. We can't wait to help you find your next favorite product!
Warmly,
The Smooche Team
Great Customer Service
While, sadly, the color adaptive foundation did not work for me, Smooche’s customer service is wonderful! Jizelle was helpful and very responsive. No run around or ghosting until the trial period is over, they honor their trial period and care about their customers.
Product ***
Customer Service *****
Thank you Jizelle
May 8, 2026
Unprompted review
Reply from smooche
Hi Deidre! 💖
Thank you! We're sorry the color adaptive foundation wasn't the right fit for you, but we are so happy to hear that Jizelle took such great care of you. We take our trial period seriously and truly care about our customers, so your feedback means the world to us!
Warmly,
The Smooche Team
Excellent customer service and resolution
Updating my experience because the customer service team handled my concern really well in the end. While the foundation itself didn’t work for me personally, I understand that not every product suits every skin type or preference.
What stood out was that once the team responded, they were polite, professional, understanding, and resolved the issue fairly with a refund. Special mention to GENREV for the kind communication and follow-up throughout the process.
Really appreciate a brand that eventually listens to customer concerns and makes things right. Happy with how this was handled overall 😊
May 5, 2026
Unprompted review
Reply from smooche
Hi Aditi,
Thank you so much for updating your review and for the kind words regarding our team's support! We truly appreciate your understanding that while the foundation wasn't the perfect fit for your skin type, we were able to reach a resolution that left you satisfied. I will be sure to share your special mention with Genrev and the rest of the Smooche team!
Warm regards,
The Smooche Team
They doing good customer service when…
They doing good customer service when you doing return it just so fast😊😊😊😊no hassle Thank you Jizzele 🍕🍕🍕
May 1, 2026
Unprompted review
Reply from smooche
Hi Lc! 💖
Thank you! We're so happy to hear your return was fast and hassle-free. We'll be sure to share those pizzas and your kind words with Jizelle ! 🍕😊
Warmly,
The Smooche Team
I wasn't sure or not when I ordered my foundation if it was a reoccurring subscription.
I wasn't sure or not when I ordered my foundation whether or not there was a subscription attached you know the fine print you can never see to read. Anyway Christine was so kind to respond with no strings attached!!! Christine also assisted me on product use ?'s.
Thank you Christine 😊
Laurie
order #48590
May 9, 2026
Unprompted review
Reply from smooche
Hi Laurie! 💖
Thank you! We're so glad Christine could clear up the subscription details for you and provide some helpful tips on how to use your new products. We totally get that "fine print" anxiety, so we're happy to confirm there were no strings attached! We'll be sure to share your kind words and that "thank you" with her. 😊
Warmly,
The Smooche Team
I bought the colour changing foundation…
I bought the colour changing foundation as it was advertised as containing hyaluronic acid and aloe vera. When mine arrived I read the ingredients and it contained neither of those things. I contacted them to ask why it didn’t have those ingredients and was told that if those ingredients weren’t listed on the package I received, then they weren’t in there. That makes no sense and is false advertising in my opinion.
May 9, 2026
Unprompted review
Reply from smooche
Hi Julie,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
❤ GENREV
GENREV was such a wonderful help in resolving my order #570583! She made me feel like she was truly concerned with my issue and it certainly put me at ease. Thank you, GENREV!
May 9, 2026
Unprompted review
Reply from smooche
Hi Gary! 💖
Thank you! We're so glad to hear that Genrev provided such wonderful and genuine care for order #570583. It's our goal to make sure you always feel at ease, and we'll be sure to pass your thanks along to her!
Warmly,
The Smooche Team
Reply from smooche
Hi there! 💖
Thank you! We are so happy to hear that you're loving the product!! Your excitement truly makes our day!
Warmly,
The Smooche Team
I was really bummed that the facial…
I was really bummed that the facial product didn’t work out with my skin. However Gracia was great. Great customer service and turn around time.
May 9, 2026
Unprompted review
Reply from smooche
Hi Tracey! 💖
Thank you! We're sorry the product wasn't a match for your skin, but we're so happy to hear Gracia took such great care of you. We appreciate your kind words about our quick service!
Warmly,
The Smooche Team
Try it….
Love the product; let my friend try and they were SOLD. One more order coming your way.Customer service EXCELLENT. Open for questions and concerns from first order. Thank you Christine.
April 14, 2026
Unprompted review
Reply from smooche
Hi Anna! 💖
Thank you! We love that you shared the magic with your friend, welcome to the Smooche family to them! We're so happy to hear Christine has been there for you since day one. We can't wait to get your next order out to you!
Warmly,
The Smooche Team
Great customer service
Carla helped me. I am satisfied with her immediate assistance!
May 8, 2026
Unprompted review
Reply from smooche
Hi Kathy! 💖
Thank you! We're so glad to hear Carla was able to provide immediate and helpful assistance. We'll be sure to share your satisfaction with her!
Warmly,
The Smooche Team
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