The order was timely and packaged well. The foundation bottle was a little disappointing. While the total ounce was posted, the size is deceiving with the lid being just as larger. Most people do no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bad start and numerous emails regarding my products, Novie finally got things straight. Now I have to patiently wait for my first order. Second order came in before first. Believe it was a gl... See more
Company replied
I had an issue with a recent order. Nothing major just a mailing address issue. Anyways, I was able to get in touch with Jessa at customer service. She was very polite and took care of my issue... See more
Company replied
Ordered the item for the first time. Was too excited and made a mistake on my mailing address when I check out. The customer service provided thereafter was beyond words. Juice, was swift in her respo... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
❤ GENREV
GENREV was such a wonderful help in resolving my order #570583! She made me feel like she was truly concerned with my issue and it certainly put me at ease. Thank you, GENREV!
May 9, 2026
Unprompted review
Reply from smooche
Hi Gary! 💖
Thank you! We're so glad to hear that Genrev provided such wonderful and genuine care for order #570583. It's our goal to make sure you always feel at ease, and we'll be sure to pass your thanks along to her!
Warmly,
The Smooche Team
Reply from smooche
Hi there! 💖
Thank you! We are so happy to hear that you're loving the product!! Your excitement truly makes our day!
Warmly,
The Smooche Team
I was really bummed that the facial…
I was really bummed that the facial product didn’t work out with my skin. However Gracia was great. Great customer service and turn around time.
May 9, 2026
Unprompted review
Reply from smooche
Hi Tracey! 💖
Thank you! We're sorry the product wasn't a match for your skin, but we're so happy to hear Gracia took such great care of you. We appreciate your kind words about our quick service!
Warmly,
The Smooche Team
Try it….
Love the product; let my friend try and they were SOLD. One more order coming your way.Customer service EXCELLENT. Open for questions and concerns from first order. Thank you Christine.
April 14, 2026
Unprompted review
Reply from smooche
Hi Anna! 💖
Thank you! We love that you shared the magic with your friend, welcome to the Smooche family to them! We're so happy to hear Christine has been there for you since day one. We can't wait to get your next order out to you!
Warmly,
The Smooche Team
Great customer service
Carla helped me. I am satisfied with her immediate assistance!
May 8, 2026
Unprompted review
Reply from smooche
Hi Kathy! 💖
Thank you! We're so glad to hear Carla was able to provide immediate and helpful assistance. We'll be sure to share your satisfaction with her!
Warmly,
The Smooche Team
I emailed twice about not liking my…
I emailed twice about not liking my product and wanting to send the one I opened back yet no response from you. Just more surveys asking how did you do.
My main concern is that the product is staying on my face too white. Perhaps because I have a darker complexion? I have tried different applications without satification
April 26, 2026
Unprompted review
Reply from smooche
Hi Isabel,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Fantastic customer service
Fantastic customer service. Jazmine was wonderful to deal with. So friendly so quick to respond. They stood behind their moneyback guarantee 100%. Just the experience with their customer service says a lot about the company.
May 9, 2026
Unprompted review
Reply from smooche
Hi Robin! 💖
Thank you! We're so thrilled to hear that Jazmine was wonderful to deal with. We truly believe in standing behind our word and our guarantee, so it means a lot to know you had such a positive experience with our team!
Warmly,
The Smooche Team
Really awful
Really awful. It looks orange and tacky. The brush just smears it about rather than blends. They asked for a review and I gave one and its a constant bombardment of buy more. I didnt appreciate the limited time "offer" to add a brush to the order and then be charged for separate postage dressed up as postage insurance.
April 17, 2026
Unprompted review
Reply from smooche
Hi Jenny,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Customer service at smooch with Gracia.
Gracia was so kind and thoughtful as well as helpful!!! She provided excellent customer serice!!!!
May 6, 2026
Unprompted review
Reply from smooche
Hi Beverly! 💖
Thank you! We're so touched to hear that Gracia was kind and thoughtful while helping you out. We pride ourselves on excellent service, and we'll be sure to pass your glowing feedback along to her!
Warmly,
The Smooche Team
The product itself didn't suit me but…
The product itself didn't suit me but Shake dealt with the issues quickly and politely. Great customer service.
May 8, 2026
Unprompted review
Reply from smooche
Hi Kathryn! 💖
Thank you! We're sorry the product wasn't the one for you, but we're so glad Shake took such great care of you quickly and politely. We appreciate your kind words about our service!
Warmly,
The Smooche Team
Great Customer Service
Although the product unfortunately was not a good fit for my skin, Jizelle with customer service was very responsive and helped me tremendously with my order! Easy and hassle free.
May 7, 2026
Unprompted review
Reply from smooche
Hi Gianne! 💖
Thank you! We're sorry the product wasn't the perfect match for your skin, but we're so happy to hear Jizelle made the process easy and hassle-free for you. We truly appreciate your kind words about our service!
Warmly,
The Smooche Team
EURI was fabulous and gave me the…
EURI was fabulous and gave me the perfect advice xx
May 7, 2026
Unprompted review
Reply from smooche
Hi Dan! 💖
Thank you! We are so glad to hear Euri was fabulous and gave you the perfect advice. We'll be sure to share the love with her! xx
Warmly,
The Smooche Team
Shout out to Carla for top customer…
Shout out to Carla for top customer service!
May 6, 2026
Unprompted review
Reply from smooche
Hi Samantha! 💖
Thank you! We'll definitely give Carla that shout-out! We're so glad you received top-tier service.
Warmly,
The Smooche Team
Carla was amazing!
May 9, 2026
Unprompted review
Reply from smooche
Hi Tina! 💖
Thank you! We're so thrilled to hear Carla was amazing. We’ll be sure to pass your kind words along to her!
Warmly,
The Smooche Team
The item wasn't just for me my skin was…
The item wasn't just for me my skin was sensitive to it the customer service did take a couple days to answer my email but Jizelle was great and helped me out
May 9, 2026
Unprompted review
Reply from smooche
Hi Donya! 💖
Thank you! We're sorry to hear the product wasn't a fit for your sensitive skin, but we're so glad Jizelle was able to help you out. We appreciate your patience and your kind words!
Warmly,
The Smooche Team
Slightly light but over all coverage
Slightly light but over all coverage
May 9, 2026
Unprompted review
Reply from smooche
Hi Tamatha! 💖
Thank you! We're so glad you’re enjoying the overall coverage. If the shade feels a bit light, it can be a great base for your favorite bronzer, but we're just happy you like the finish!
Warmly,
The Smooche Team
I had a great experience with Carla
I had a great experience with Carla. Even though our communication was via email, her service was professional, prompt, and very helpful. She responded clearly, kept me updated throughout, with a swift refund. She made the whole process smooth and easy. Excellent customer service
thank you, Carla.
May 7, 2026
Unprompted review
Reply from smooche
Hi Li! 💖
Thank you! We're so delighted to hear that Carla made the process smooth and professional for you. We'll be sure to share your lovely feedback with her!
Warmly,
The Smooche Team
Jizelle was very helpful with my query
Jizelle was very helpful with my query for order #541044.
The ordered product turned out not to match my skin but customer service has responded well and the issue has been sorted out.
The Internet shopping can be risky but it will be the experience of happy ending as long as customer service is reliable like what Jizelle served.
May 9, 2026
Unprompted review
Reply from smooche
Hi Enjeong! 💖
Thank you! We're so glad Jizelle provided reliable service and created a happy ending for you. We agree that great support makes all the difference, and we're happy we could sort everything out for order #541044!
Warmly,
The Smooche Team
Reply from smooche
Hi Leisha! 💖
Thank you! We are so happy to hear you’re impressed with the products. Your support makes our day!
Warmly,
The Smooche Team
Excellent customer service with April
Excellent customer service with April! She went above and beyond to help me! Good company!
May 9, 2026
Unprompted review
Reply from smooche
Hi Kris! 💖
Thank you! We're so happy to hear April went above and beyond for you. We love having you as part of our community!
Warmly,
The Smooche Team
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