smug.org.uk Reviews 581

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

SMUG PGcert in MSK Ultrasonography I signed up for the mentorship course and found it so useful that I am now studying the PGcert in MSK ultrasonography at the University College of Osteopathy.... See more

Rated 3 out of 5 stars

Nicely made but not working well for me. Like an earlier reviewer I have difficulty breathing in this mask as it sucks into my mouth and nostrils when I breath getting a build up of condensation insid... See more

Company replied

Rated 5 out of 5 stars

Cool! As face coverings go these are as good as it gets. Whilst face coverings are not the most comfortable things to wear, especially in hot weather, I've not come across any that are so well made,... See more

Company replied

Rated 5 out of 5 stars

These face masks are brilliant, I have bought four now and everyone of them has been finished to a very high standard, the fit is adjustable which is very good as if you have a small head like myself... See more

Company replied

Company details

  1. Clothing Store

Written by the company

The social enterprise helping people wear smiles. We make face-wear less intimidating and fun through bespoke, personalised designs and smiles to those who matter most.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

581 reviews

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Rated 4 out of 5 stars

Well made mask

Well made mask. Fits well. The fabric is a bit thicker than other masks I have so will wait and see how comfortable it is.

November 7, 2020
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Reply from smug.org.uk

Hopefully it works well for you DiR and keeps you feeling Smug :)

Rated 5 out of 5 stars

Love my smug. Best on the planet😷😁

Love my smug.

Not sure about my replacement blue one, (colour)
My mistake😟☹, not yours. Should of recorder a more colourful one, as b4😭🤔.

Karen

November 2, 2020
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Reply from smug.org.uk

The Brooding blue is in fact our most popular Smug!! But yes Karen we think a splash of colour to brighten up people's lives right now is much needed! Team Smug!

Rated 5 out of 5 stars

second purchase -just as good

second purchase from smug. Chose nice plain colours to wear and they feel just as comfortable. My husband likes his smug mask best of all from all those that we have bought from other companies.
Prompt delivery and service.

October 31, 2020
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Reply from smug.org.uk

Ah thanks Sophia -that makes us all smiles! Team Smug.

Rated 4 out of 5 stars

Snug fit to the point where it feels…

Snug fit to the point where it feels like outside air is sealed out. Trendy and I don’t see others - thus far - wearing something similar (which I prefer).

October 31, 2020
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Reply from smug.org.uk

Great to hear Adel - keep feeling Smug!

Rated 2 out of 5 stars

Nice but...

Nice designs and material but the metal band that goes over your nose broke in the first wash.

October 29, 2020
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Reply from smug.org.uk

Hey Jim - sorry to hear this - we have tried to contact you to help out but had no response. Do email us at hello@smjug.org.uk and we will try to bring a smile back!

Rated 4 out of 5 stars

Smug mask

The masks I ordered arrived within a few days. They fit well and the adjustment on the elastic ear loops is useful. They appear well made.
I found initially that they are slightly less easy to breath through than the disposable type masks but I soon got used to breathing slightly slower. The fit is so much better than a disposable mask. I feel that my glasses steam up less with this mask. I chose Smug as product produced in the UK to be washed and reused over an extended period and not shipped half way round the world to be used once or twice and discarded.

October 26, 2020
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Reply from smug.org.uk

Yes! let's not send more plastics into the oceans and waste into landfill - our sentiments exactly! If only more folk - including global leaders and those who regularly appear in the media followed such advice... Keep smiling. Team Smug.

Rated 5 out of 5 stars

Disappointed...

Disappointed. That I can't give you six stars!

The Smug face masks are so comfortable to wear, and never get sweaty.

October 26, 2020
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Reply from smug.org.uk

Haha - if only all disappointed reviews were as good as this! Thanks Matt - keep on smiling. Team Smug.

Rated 4 out of 5 stars

Nice masks and I love the adjustable…

Nice masks and I love the adjustable ear loops. I find the mask can get into my eyes sometimes as I have a small face. But otherwise they are great.

October 24, 2020
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Reply from smug.org.uk

Hey Christine - maybe try the kids designs next time - it sounds like they will fit perfectly. My wife wears one as she is petite face! Thanks, team Smug.

Rated 5 out of 5 stars

Great Product

Great product, comfortable over long periods, easy to wash and maintain.

October 22, 2020
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Reply from smug.org.uk

All smiles Tim - thanks for making us #feelsmug!

Rated 5 out of 5 stars

My order arrived almost by return,and…

My order arrived almost by return,and was beautifully packed.
My Smugs were very well made and when I wore one it was really, really excellent, the best so far! It was comfortable, didn’t slip off my nose and I felt protected and safe. Thank you Smug.

October 22, 2020
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Reply from smug.org.uk

That's fab to hear - thanks Elizabeth - keep feeling Smug :)

Rated 2 out of 5 stars

Two months and broke......

These mask look great but mine broke (metal) within two months!! And they're not cheap.

Spoke to the Customer Service and it appeared they couldn't careless... Offered discount if I bought a new one!! Is that likely given the last one only lasted two months...

Would not buy these based on looks alone given how unreliable they are.

October 21, 2020
Unprompted review
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Reply from smug.org.uk

Hi Martin - thanks for your feedback - we can't find your details of your order in this name or a record of a conversation with you? If the nose clip in our masks fails (which they can after time), we provide a solution to keep the Smug working and offer a replacement or a discount code if the item is outside of 30 days. Our new Smugs incorporate a small opening to enable the clip to be removed for washing and to be replaced by the user. Team Smug.

Rated 3 out of 5 stars

Not for me, sorry guys...

Nicely made but not working well for me. Like an earlier reviewer I have difficulty breathing in this mask as it sucks into my mouth and nostrils when I breath getting a build up of condensation inside the mask. As suggested in the reply to that earlier post I slackened the elastic but then get gapping which fogs my specs. As i need to wear it for lengthy periods at work this is not suitable for me but quite likely ok for most only needing occasional light use.

October 19, 2020
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Reply from smug.org.uk

Thanks Stuart for the honest feedback - we agree these Smugs are just for occasional use, popping to shops, on public transport. We are looking at a newer lighterweight Smug for extended usage.

Rated 5 out of 5 stars

Very good

Very good, comfortable. I might get some more, for my husband. It would be nice to have some plain dark colours in the children's masks, for school wear (my granddaughter's school insists that there should be no patterns or words on the masks the pupils wear, very fussy).

October 19, 2020
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Reply from smug.org.uk

Thanks Margaret - we have passed your comments onto our design team!

Rated 5 out of 5 stars

Great fit

Really simple to order and the fit is perfect for me and my wife using the adjustment toggles.

Will almost certainly get more masks from here in the future.

October 19, 2020
smug.org.uk logo

Reply from smug.org.uk

Appreciate the review Al - keep smiling!

Rated 5 out of 5 stars

From the time I put my order in to…

From the time I put my order in to delivery was excellent as I was kept in touch all the way. Excellent and profession service. Quality great and washes and dries very quickly. Thank you have recommended to friends and family

October 17, 2020
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Reply from smug.org.uk

Brilliant to hear Penny - all smiles! Smug HQ.

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