Snack Squad Reviews 81

TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

Purchased a Medium sized "Crisp Mystery Box" as a gift. Both I and the recipient were delighted with the contents. Thought it was excellent value and contained a good mix of unusual crisps from around... See more

Rated 1 out of 5 stars

Fancy asking me to do a review when I'm still waiting for my order after 10 working days and 2 days after my daughter's birthday who the order was for. On reading other reviews it seems this is how th... See more

Rated 4 out of 5 stars

Randomly came across a real on Instagram of a box being packed and was interested in what was to offer. So recently ordered a large Taste the World snack box as well as a drinks box, order came within... See more

Rated 1 out of 5 stars

Order placed 9th March, no dispatch confirmation until 23rd March and that was after multiple unanswered emails, phone calls and WhatsApp messages. Apparently the order was "lost" but given reviews on... See more

Company details

  1. Candy Store

Written by the company

Out of This World Snacks & Drinks, Delivered Straight To Your Door. We have a hand-picked selection of the best snacks, sweets and drinks from around the world, ready to be delivered straight to your door. From Crisps, Candy, Chocolates and Drinks we have it all, so what are you waiting for? Find some new favourite snacks today!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

81 reviews

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No recent history of asking for reviews

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Rated 5 out of 5 stars

Great choice and service

I can’t rate Snack squad highly enough. Items are shipped and delivered quickly, which is a big bonus as it is like Christmas Day when they arrive. The mystery boxes have a great selection of treats that you won’t find in the shops. If you need to contact them for any reason , the live chat is brilliant and is answered quickly.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing box of snacks and drinks

Amazing box of snacks and drinks! I ordered for my son who loves watching unboxing of snacks on YouTube and this was second to none. We loved the variety in the taste the world box! And he also loved the drinks box.

Would deffo order again! He can't wait for his next box to come.

February 22, 2024
Unprompted review
Rated 2 out of 5 stars

Too expensive

I thought I would give it a go and ordered the large mystery round the world box. Was so excited for it to arrive but unfortunately I was a bit disappointed in the contents. I was expecting a larger box than what arrived and it contained mostly bags of crisps. It was nice to have a try of new and different things but it was definitely not worth the money spent, won’t be ordering from here again.

February 28, 2024
Unprompted review
Rated 4 out of 5 stars

Love a mystery

First time shopper and was very impressed and excited when box arrived. Big variety, wish there was an option to not have hot items would be my only critique. Going to become a monthly tradition with me and my boys ordering a mystery box and opening and sharing snacks together.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute rip off don't not buy the xl…

Absolute rip off don't not buy the xl box hahahaha ok then what a waste of a 150 quid hardley any sweets at all drinks damages and leaking crisp box migh as well just gone to the supermarket DO NOT USE THIS SITE YOU GET NOTHING FOR YOUR MONEY ordered 5 boxed all fits into 1 more polystyrene packaging than anything completely disappointed and my kids will be on Christmas day

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best box purchased

Received a box as a gift and I am so excited, every item in the box looks great. Some snack boxes looks like the cheapest item the could find, not this box!!! Great selection of flavours, sweets, biscuits, chocolates, crisps, drinks and cake. Can't wait to start trying bits. Packaging was a bit beat up but nothing to moan about but did look like it could have been opened. Really great box! Me and my friend buy different snack boxes and sometimes make them ourselves, this is by far the best one.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, I opted for the mystery box taste the world and it blew me away so much variety of snacks literally from all over the world!!! Really impressed and most of all tasty.

I used the app as its new they were giving discount off my first crisp box 50% I couldn’t resist.

Highly recommend easy to navigate your order.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

First time customer.

I was a first time customer and purchased a medium mystery box. I was unsure when my package arrived that I may not have received the right amount of items. Upon contacting the squad there was instant contact via email and within minutes the problem was sorted and new items where sent my way.
Great products great communication and will definitely be a future customer.

October 2, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Dear William,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience, and we're especially glad that any concerns were swiftly addressed.

At Snack Squad, we always strive to provide not only the best snacks but also top-notch customer service. Your feedback reinforces our commitment to ensuring every customer feels valued and satisfied.

We genuinely appreciate your 5* review and are delighted to know that you'll be returning in the future. Looking forward to serving up more delightful treats for you soon!

Warm regards,
Kyle
Snack Squad

Rated 5 out of 5 stars

Best place to buy your crisps and…

Best place to buy your crisps and sweeties!!! Brilliant box was packed full!! Definitely be back thank you x 5 star

September 14, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Dear Elle

A stellar thank you for your delightful message and the glowing 5-star review! 🌟

We're absolutely thrilled to hear that you enjoyed your box of treats from Snack Squad. Ensuring each box is a bundle of joy packed with crisp and sweet adventures is our mission, and it’s wonderful to know it brought some snack happiness your way.

Your kind words have truly brightened our day and we can't wait to prepare your next box of scrumptious delights when you decide to treat yourself again!

Warm wishes and happy snacking,
Emily
Snack Squad

Rated 3 out of 5 stars

Ordered the medium box had some nice…

Ordered the medium box had some nice stuff in but a lot seemed liked really cheap sweets from China or japan and that was where over half the stuff was from hardly a taste the wirld box very disappointed if iam honest

August 30, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Hi David,

Thank you for sharing your feedback with us. We truly value your perspective and aim for every Snack Squad experience to be a delightful journey.

We take great pride in our curation process. While we do feature snacks from various countries, including China and Japan, we ensure that each product meets our strict quality and taste standards. Our goal is to introduce our customers to unique and authentic flavors from around the world.

We apologize if our 'Taste the World' box wasn't quite what you were expecting.

Your satisfaction is our top priority, and we're here to ensure your snacking experience is stellar every time.

Warmest regards,
Snack Squad Team

Rated 5 out of 5 stars

Fantastic

A great selection of worldwide snacks, bought for my partners birthday and he loved it! Will definitely be ordering again 😋

August 24, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Hi Annalise,

Wow! 🌟 Thank you for lighting up our day with your fantastic 5-star review on TrustPilot!

At Snack Squad, we're always on a mission to deliver out-of-this-world experiences, and it's uplifting to know we hit the mark with you. Your positive feedback propels us forward, and we can't thank you enough for taking the time to share your thoughts.

Keep snacking!

Warmest thanks and happy munching,
The Snack Squad Team

Rated 5 out of 5 stars

Recently made an order for my other…

Recently made an order for my other half, I ordered around 12 items and the price was very reasonable for what I got. Delivery was quick. They had a problem with one of my items being out of stock but Kyle was very helpful, messaged me straight away and gave me multiple options on fixing it and even threw a freebie in. Very helpful and friendly. Will definitely order again.

August 21, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Hi Megan,

Wow! 🌟 Thank you for lighting up our day with your fantastic 5-star review on TrustPilot!

At Snack Squad, we're always on a mission to deliver out-of-this-world experiences, and it's uplifting to know we hit the mark with you. Your positive feedback propels us forward, and we can't thank you enough for taking the time to share your thoughts.

Keep snacking!

Warmest thanks and happy munching,
The Snack Squad Team

Rated 5 out of 5 stars

I ordered a XXL taste the world box…

I ordered a XXL taste the world box well worth money absolutely banging stuff included you don’t know what your missing out on

July 18, 2023
Unprompted review
Snack Squad logo

Reply from Snack Squad

Hi Dannii,

Wow! 🌟 Thank you for lighting up our day with your fantastic 5-star review on TrustPilot!

At Snack Squad, we're always on a mission to deliver out-of-this-world experiences, and it's uplifting to know we hit the mark with you. Your positive feedback propels us forward, and we can't thank you enough for taking the time to share your thoughts.

Keep snacking!

Warmest thanks and happy munching,
The Snack Squad Team

Rated 5 out of 5 stars

Very happy…

ordered from this company and the delivery driver lost some items but this amazing company, when I emailed them was so great at responding and has sent more items for the ones that was missing, the items i have was great to try different snack from around the worldI have now ordered a different box this time, id definitely recommend x

July 7, 2023
Unprompted review
Rated 1 out of 5 stars

Honestly the worst selection of snacks…

Honestly the worst selection of snacks I’ve ever received.

June 30, 2023
Snack Squad logo

Reply from Snack Squad

Hi Ben,

We are sorry to hear about your disappointing experience with our snack selection. We strive to provide a wide variety of snacks that cater to different tastes and preferences, and it is disheartening to learn that we fell short of your expectations.

Customer satisfaction is our utmost priority, and we value your feedback. We would appreciate the opportunity to make things right and improve your experience. Please reach out to our customer support team, and they will be more than happy to assist you in resolving any issues and finding a suitable solution.

We appreciate your honest feedback as it helps us identify areas for improvement. Rest assured, we will take your comments into consideration as we continuously work to enhance our snack offerings. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.

Many thanks
Kyle
Snack Squad Support

Rated 5 out of 5 stars

Excellent 👌 quick delivery.

Excellent 👌.ordered 3 boxes . All filled with different snacks, worth the money, very quick delivery. Will be ordering more .

June 14, 2023
Snack Squad logo

Reply from Snack Squad

Hi Miss Cheryl Margrett, Thank you for your 5* review, we hope you enjoyed your box.

Many thanks
Snack Squad

Rated 5 out of 5 stars

Great selection

Great selection, reasonable price, delivered on time, good communication.

June 12, 2023
Snack Squad logo

Reply from Snack Squad

Hi Nicola, Thank you for your 5* review, we hope you enjoyed your box.

Many thanks
Snack Squad

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