sneleentaxi Reviews 

Booked a taxi in advance to collect me early Sunday morning. Come 1.30am Sunday morning, no taxi, contact number from the email called, man on the line had no clue who I was, called back again 10 minutes later saying he had messed up the days, leaving me stranded at a wedding venue in the middle of nowhere. After speaking to him on the phone for another 10 minutes asking for a solution he eventually simply said I needed to book a new taxi. This now at a peak time for taxi's therefore 2x the price. Plus an hour standing outside in the cold attempting to fix things. The whole fiasco has now cost me 303 euros. Sneleentaxi only wants to refund me the original cost of the canceled journey and a credit of the same value on their account. So in other words my bank account is -303 but i'll get +113 back and sneleentaxi is now holding me hostage to using their services in order to be able to recoup some, not all, of my other incurred costs.
Sneleentaxi was not reachable at 1.30am on sunday morning, not for me nor the taxi driver, so how this whole situation was to be solved in any other manner is beyond me, I simply want my money back for the mistakes they and their drivers have caused.
Unimpressed to say the least.

It was fast and reliable. The driver was very kind and helpful.

I wish i could give 0 stars review because this company is a huge let down and they let me down, i relied on them and I shouldn't have done that, they've done insane damage to me, and especially their drivers are literally the worst, not only did the driver not show up but they made me miss my train and waste my ticket and my money and also made me super late, behind my schedule and everything went to hell and i had to find different ways, definitely wouldn't recommend their services

It was a really nice experience ;)
Top driver, comfortable van, everything was timely ;)
Helpful and entertaining ;)

Worst taxi ever, didn’t show up late at night.

Booked a driver for 4:30 in the morning to go to the airport: the driver never showed up, i tried to call him multiple times but his phone was off, and I had difficulties contacting the customer service due to the total absence of english options. I raised a complaint via email and about 10 hours later i started receiving very short missed calls from the driver (he made those on purpose by changing the time on his phone and showing them to the company so he would not get in trouble). He claimed to the company that he was in front of my house and tried to call me several times when in reality i was outside of my house from 4:30 until 4:50 and never received a call. It took them 3 days to review the case and finally send me a refund, no one was sorry about the inconvenience and they never really fully acknowledged the drivers fault. I do not recommend this service to anyone, specially for important trips like the ones to the airport in the early mornings. Absolutely disgusting.

Helpful, responsive driver. Also, very easy to make online booking.

They worst experience that I have with a Transfer/taxi in the world. They never comes and never refund my money that I must pay before. The company put the blame on me, but the taxi driver never comes never calle me and I almost loose my Booking....I need another taxi ....I paid twice.... Never Never Never book with this company

The first time we booked with them, the taxi never showed up, I couldn’t get in touch with the driver or anybody on the emergency number. It was 5am and we had to pay a metered fare to the airport. Sneleentaxi refunded us eventually, and offered us a credit in the same amount, so we decided to give them another chance. What a mistake! This time coming from the airport to our home, I booked the taxi for 11:30 (flight was supposed to land at 10:30) so I figured that gave a good amount of time for passport control and baggage pickup. Unfortunately we didn’t get out until 12:30 and the driver was very unhelpful, insisting I was not in the correct pickup place, but I absolutely was, and he eventually said he had been waiting too long (not my fault he got there over an hour earlier than the time I booked for) and was leaving and then stopped answering his phone. So twice now we’ve booked with them and ended up having to pay a metered fare. Never again. We’ll book with UTC from now on.

Driver was a little delayed but he let us know how far he was away which meant we were not stressing wondering where he was which meant a stress free start to our vacation. On arrival the driver was very helpful and very friendly.

My experience was great. I booked last minute and the driver was on time, professional, helpful and friendly.
Having a driver like this for a fairly far trip made my experience pleasant.
Pricing is also competitive.
I would definitely recommend Seleentaxi.

Very good, on time, nice driver

They charge you first and don't provide service because they don't have drivers. SnelTaxi keeps your money for a week on its account. Even SnelTaxi doesnt have any telephone number for direct contact.

I filed a complaint with my credit card and received notice today that I will not have to pay Sneleen Taxi for the 19/6/2022 charge. In the 20 years I have had this credit card, I have never filed a complaint.

I booked and prepaid for a 5:00 AM pickup from the Red Light District to Schiphol Airport. At 5:15 AM I called the number provided asking when the taxi would be arriving and was told “momentarily”. The streets were empty of traffic and people, and within 5 minutes a taxi pulled up at the end of the road (about 5 buildings away from our AirBnB) and the driver got out saying, “Schiphol?”. Upon arriving at the airport traffic was significantly backed up, horns honking and people yelling. The driver said we owed €71, and we said we paid. He insisted we did not. With already being delayed for a flight due to the 20 minute late pick-up, and the tension at the airport, we paid. I reached out to Sneleen within hours, explaining what happened. They contacted the driver who said he had video footage showing he waited outside 20 minutes for us and we never showed up. The representative said we must have accepted a ride with a different service. I told the representative that we certainly ly had never received a call asking as to our whereabouts, and that it seemed exceeding odd that, with the streets being empty, a different taxi showed up within minutes of my call and the driver knew we were going to the airport. We assumed we were out the €71 and asked to be reimbursed the €54 Euro we had paid Sneleen for their booking service. Sneleen was not willing to reimburse the fee they charged us. It is quite possible the driver is scamming the customers, but Sneleen Taxi was unwilling to co sides it odd that the driver never called us etc.

Inflexible refund policy - read T&C carefully, told driver flight delayed in good time, lost my money. On return from Harderwijk to airport, got taxi much cheaper and paid when he got to Schiphol.

It was perfekt.
The taxi came on time, found a good way through heavy traffic. Nice driver.

The ride was mostly alright. The driver was on time at the airport and it was a smooth ride to home. The only hickup was that we asked for a child seat for our 4-year-old and the driver did not know about it.

Excelent service. Excelent driver.