sneleentaxi Reviews 

7,336
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Another good experience with Sneleentaxi. Although my flight landed earlier, the long queue at passport control took me more than 70 minutes to come to the pick up point. But we communicated via text... See more

Rated 5 out of 5 stars

Our driver, Taksim, kept us updated on his progress and arrived at the correct place in Gouda, even though it is quite tricky to get there. His Mercedes van was immaculately clean and smelled qu... See more

Rated 1 out of 5 stars

Awful experience with this company. Driver did not explain where he was located and literally shouted at me down the phone. He was extremely aggressive and demanded extra money for putting a small fol... See more

Rated 5 out of 5 stars

The driver arrived perfectly on time, and we we dropped off at Schiphol Airport as planned.

Company details

  1. Taxi Service

Information provided by various external sources

Wij blijven op je wachten. Wij checken voortdurend de status van je vlucht en houden hier rekening mee met betrekking tot het tijdstip dat je wordt opgehaald op de luchthaven. Onze chauffeur blijft tot een uur en tien minuten ná landing van de vlucht o...


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4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.4

All reviews

(7,336)

1,597 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked online without any issues

Booked online without any issues. Taxi arrived on time and got me to my destination. driver was very courteous. This was my first time using this company so was a bit apprehensive however i will use them again no problem.

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

Luggage delivery was more than 2 hours delayed

Luggage delivery was more than 2 hours delayed but the driver did not want to wait more than 70 minutes after the landing time (and not the booking time), he left us without a proper ride home! The company refused to reimbursed as well! Very bad experience, bad customer service. Not recommended at all!

August 20, 2023
Unprompted review
Rated 1 out of 5 stars

Entirely unreliable

I pre-booked 4 taxis for my wedding day.
The first was to take me and the bridesmaids to the reception venue in the morning. This taxi was 45 minutes late, causing much stress.
The second and third were to take the wedding party to the church. One was on time, but only had 4 seats (I had requested 6). The other was 30 minutes late. When the driver called us to tell me he would be late, he was quite rude to me despite him being at fault.
The last was to take my bridesmaids home at the end of the night. Again, this was 20 minutes late.
All in all, I would not recommend Snel Een Taxi if you want to be on time.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Good and reliable service

Booking was easy. Taxi arrived in time at 3:50 am, made 1 extra stop at our request and the taxi driver helped up with the heavy luggage. A very good and reliable service.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

You get 70min to get to your taxi once they ARRIVE - so dont bother making an appointment, they ignore that appointment time and use your flight arrival time to start their 70min count down. If you have ANY delay like say, slow customs clearance, they just dont care. After this time they leave. And leave you stranded. A family of 4, with a lot of bags, stranded at Schipol airport.
Try organize a method of transport to a place that is 170km from the airport and you know nobody in this country...
You do not get a refund as stated on their website either, only a 15% refund in credit (not to your bank account) and that as a gesture of goodwill. The driver could not wait 5 min for us to get to him, not 5 min...

I will never ever use these arrogant, greedy bas^@#!s again. And I hope everyone who reads this understand the type of predicament they left myself and family in. If I could give negative stars I would.

July 8, 2023
Unprompted review
Rated 1 out of 5 stars

Never again! Scam!

Never again! We ordered a taxi in Groningen and had to pay in advance. We had to get home from a big concert (which was already known before) and sent an exact address where the driver should’ve picked us up. But when it was time, he called us and told us that he couldn’t get to that point because the streets were blocked. So, he told us to walk 20 minutes to his location, although in the same time we could’ve reached our destination by feet. In the end, the drive had to be canceled. Now the company doesn’t want to give us a refund and we have paid about 30€ to walk the whole damn way. Thanks for nothing!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Service was on time, very pleasant chauffeur and accommodating when I realised I had left my phone behind. Did not hesitate to take me back to fetch it even though it put pressure on him to get to his next client in time. Great service from him as well as the office!

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! the driver was there at the agreed time, I had a lot of things with me and he helped me load and unload everything. Perfect.

April 29, 2023
Unprompted review
Rated 1 out of 5 stars

Worst Experience Ever

Worst Experience Ever! Do not use Sneleentaxi if you need a reliable and punctual service.

I had a flight to catch in Schipol Airport early in the morning. The taxi driver did not arrive.
I tried to call him several times => Nobody answered the phone. I tried to call the company's emergency number => Nobody answered the phone.

Super stressful. Forced to go by myself to the Airport, I payed more than 250€ more in parking and gas. I asked for reparation, but Sneleentaxi only offered a 20€ voucher on the next ride... Useless, as I won't trust them in the future.

Really disappointed by this experience and their customer service.

March 30, 2023
Unprompted review

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