I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
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Review summary
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The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
Company replied
I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more
Company replied
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more
4.1
Great
200 reviews
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Communication good.
March 29, 2025
Reply from Snuggledown
Thank you for your kind comment—we’re really pleased to hear that you were happy with our communication.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards, Snuggledown Team
Reply from Snuggledown
Thank you so much for your kind words! We're delighted to hear that you received good advice and that it helped you choose the right pillows.
It’s always our goal to guide customers toward what’s best for their comfort, so it’s wonderful to know that made a difference for you.
Wishing you many restful nights ahead!
Warm regards, Snuggledown Team
Hotel grade pillows for side sleepers
Really comfortable pillows delivered in super quick time
April 3, 2025
Reply from Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows and that they arrived so quickly.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
No customer service number!
You have sent the wrong item and haven't replied to my email.
I can't find any phone nos to call you?
April 3, 2025
Reply from Snuggledown
Hi Daphne, Sorry to hear your email hasn’t been answered. We’ll be reaching out to you now to help resolve this—please keep an eye on your inbox. Regards Snuggledown
Comfortable pillow
March 26, 2025
Reply from Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
Lovely Hungarian goose down pillow.
Ordered from the stand at the Ideal Home Show.
Staff on stand were lovely,I looked at the pillows then walked on. I thought about it and then came back. As we walked away the second time my husband decided he wanted one too. We got the Hungarian goose down and they are lovely.Delivery was amazing ! There in a couple of days.
March 30, 2025
Reply from Snuggledown
Thank you so much for sharing your lovely experience with us—it really brought a smile to our faces! We're delighted you visited us at the Ideal Home Show and that both you and your husband decided to go for the Hungarian goose down pillows.
It’s great to hear you're enjoying them and that delivery exceeded your expectations too. We’ll be sure to pass your kind words along to our stand team—they’ll be thrilled!
Wishing you many comfortable nights ahead.
Warm regards, Snuggledown Team
Delivery within a matter of days.
April 4, 2025
Reply from Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Superb quality
April 1, 2025
Reply from Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
My order was not delivered
My order was not delivered! I contacted customer service but they do not respond to emails!
March 29, 2025
Reply from Snuggledown
Hi Anna, I’m really sorry for the trouble you’ve had reaching us and for the frustration with your delivery. Please note that our customer service team is closed over the weekend, which is why there was a delay in response.
I can confirm that we’ve now taken action regarding your order, and you should have received an update via email. If there’s anything else you need, please don’t hesitate to let us know—we’re happy to help. Kind regards Snuggledown
Reasonably priced
Reasonably priced, good quality and prompt service from both sales team and delivery service.
March 29, 2025
Reply from Snuggledown
Thank you so much for your lovely comments! We're delighted to hear you were happy with the quality, pricing, and the service from both our sales and delivery teams.
It means a lot to us to know we’ve met your expectations—your satisfaction is what we strive for.
If there’s anything else we can help with in the future, we’d be more than happy to assist.
Warm regards, Snuggledown Team
Reply from Snuggledown
Hi, sorry you are unhappy with the product, please can you email us at info@slumberdown.co.uk with your order number and we can look into these for you. Kind regards Snuggledown Team
I don’t think it’s going to last long
March 24, 2025
Reply from Snuggledown
Thank you for sharing your thoughts with us. We're sorry to hear you have concerns about the longevity of the pillows.
We take quality very seriously and would love the chance to understand more about your experience. If you have specific concerns or notice any issues over time, please don’t hesitate to get in touch—we’re always here to help and ensure our customers are fully satisfied. You can email info@snuggledown.co.uk if any issues.
Kind regards, Snuggledown Team
When saw at ideal exhibition
When saw at ideal exhibition, pillow was a lot softer and not so pumped up, plus cover was soft cotton, we got a high pillow with a rough cover
March 26, 2025
I purchased these pillows at the Ideal…
I purchased these pillows at the Ideal Home Exhibition in March and they were delivered the same week very comfortable pillows and a great service, I definitely recommend Snuggledown from purchasing, delivery and comfort
March 25, 2025
Ordered at Ideal Home Show Stand. Happy with my purchase…
Saw item at the Ideal Home Show and ordered 2 pillows through the stall there. These pillows were delivered swiftly and I'm a happy customer. Thank you.
March 24, 2025
Purchased at ideal home nice people to…
Purchased at ideal home nice people to deal with on the stand very pleased with my pillows. I wish I had ordered the duvet as well
March 21, 2025
BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN…
BEWARE SNUGGLEDOWN HUNGARIAN GOOSE DOWN AND FEATHER DUVETS.
With nearly 57 years of marriage behind us my wife and I have gone through a significant number of duvets.
We very much like a white goose down filling which is lovely and light but also warm.
Our last purchase was a king size Hungarian Goose Down and Feather (80%/20%) from Snuggledown, bought in Nov 2021.
Snuggledown clearly state on their webpages that “To keep the fillings in place; we [they] use a clever internal box construction which ensures no cold spots develop; keeping your body evenly warm throughout the night”. I think this is rubbish and totally misleading.
Overtime the filling in our duvet has migrated to the side pockets leaving the majority of pockets nearly empty and uncomfortable, and no amount of coaxing will even the filling out.
I contacted Snuggledown about this but all they have advised is:
“Our duvets are not fully stitched, and feathers could migrate over time and will require fluff up/ patting towards the opposite direction of the care label in order to put the feathers back in box. The duvets are also best shaken from side to side and pat the feather from short side to short side.”
So much for their "clever internal box construction which ensures no cold spots develop”.
In my opinion this product is best avoided as it has a latent design / production defect.
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I replied to SnuggleDown a per their request. Their response has not made me think anything has changed. I recommend looking for other products.
March 26, 2025
Unprompted review
Reply from Snuggledown
Hi Edward,
We’re really sorry to hear that your duvet hasn’t met expectations and that you’ve been disappointed with its performance. Our goal is always to provide high-quality, comfortable products, and we appreciate you sharing your experience.
We understand your frustration and would like to help. If you could email our team at info@snuggledown.co.uk with your order details, we’d be happy to look into this further for you.
Best regards,
Snuggledown
Nice quality duvet
Nice quality duvet, well presented and packaged and delivered quickly.
March 11, 2025
Reply from Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
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