I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
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Review summary
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The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
Company replied
I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more
Company replied
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more
4.1
Great
200 reviews
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Non existent customer service!
Non existent customer service!
Requested to return items on numerous occasions and heard nothing for two weeks. Following a phone call I eventually am sent a return label etc.
After a further two weeks and numerous emails I am eventually told they have no knowledge of the return.
So basically they are not willing to refund.
Sadly not once has engine been gracious or said sorry.
March 25, 2025
Unprompted review
Reply from Snuggledown
Hi, please can you email us at info@snuggledown.co.uk and we can help, when we send returns labels we ask you to email us back once parcel dropped at the parcelshop with the reference so we can proceed with the refund for you. Regards Snuggledown
Great quality and fast delivery
March 9, 2025
Reply from Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Quick & easy to order
Quick & easy to order. Very light but warm quilt, very pleased with product.
March 6, 2025
Reply from Snuggledown
Thank you we're so glad to hear that you found the ordering process easy and that you're enjoying your lightweight yet warm quilt. We appreciate your support and hope you continue to love your purchase!
Reply from Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Scandi King Size Duvet
Established British Company. Easy to use website. Easy to purchase. Quick delivery time. Great product. I am delighted
March 1, 2025
Reply from Snuggledown
Thank you for your fantastic feedback! We're delighted to hear that you found our website easy to use and had a smooth shopping experience. It’s wonderful to know you’re happy with your purchase. We truly appreciate your support
Happy so far
Easy order process. Quick free delivery. Good price for the quality of the pillows. So far happy with them but time will tell if they keep their shape and don’t’dip’
March 1, 2025
Reply from Snuggledown
Thank you for your feedback! We're glad to hear you found the ordering process easy and the delivery quick. We hope your pillows continue to meet your expectations, but if you ever have any concerns, feel free to reach out. Enjoy your purchase!
After scrolling through many reviews…
After scrolling through many reviews for various pillows etc decided on this company as they had many consistently great reviews. Tried & tested I can definitely totally agree - superb quality
February 21, 2025
Reply from Snuggledown
Thank you for choosing us after your thorough research! We're so happy to hear that our reviews led you to us and that you’re loving the quality of your purchase. We truly appreciate your support.
Reply from Snuggledown
Thank you for your feedback! We're glad to hear you were happy with our quick and efficient delivery. We appreciate your support!
Customer service doesn’t match that of the delivery company
Pillows sent don’t match the description of the one I ordered. Have emailed twice now and have had no reply back as I wish to have the pillows returned. Some response would be appreciated. This is a shame as the delivery time was excellent.
February 16, 2025
Reply from Snuggledown
Hi Grahame, i have searched all our email boxes and cannot find any emails from you. I will email you now so we can sort the issue out with you. Kind regards Snuggledown Team
Intelligent warmth, not intelligent instructions?
Product electric blanket - intelligent warmth (topper) Blanket good quality well made and value for money. However, the instructions for operating, are at best confusing , at worst useless! :-
Page 5. Using your blanket
Heat / Time settings - does not explain purpose of the timer? I cannot understand the purpose of long hours preheating blanket? Does the blanket switch off after reaching set temperature? and then keep it at that setting? Why leave it for 9 or 12 hours
After preheating why switch off before getting into bed ( does this mean set 0 on heat control? Or 0 on the on/off switch? Confusing!!
The instructions Using your blanket do not
mention how the overheat or cut out works when set to 0.
If the blanket cuts out after the timer expires why can’t you lay down to sleep? What if you forget to switch off the slide on/off?
Instructions say “ designed to pre heat” “should not be left on when you are in bed” “turn control off before getting into bed”. Why can I go to sleep and the blanket keep me warm for 9hours? What is point of timer? If I don’t get into bed how do I know heat setting and timer set as required?
Sorry, but either I’m being ‘thick’ or these instructions need clarification .
February 17, 2025
Unprompted review
Reply from Snuggledown
Hi, sorry you are having issues with the instructions, please can you email us at info@snuggledown.co.uk with your order number and we can help resolve. Kind regards Snuggledown Team
No response from online message platform
The mattress topper arrived a few days after ordering. The first night I didn’t sleep well at all as it was very hot (all materials are polyester). I contacted customer services via their online messaging platform about a return but never had a response.
January 27, 2025
Reply from Snuggledown
Hi, I will email you as think there has been a technical issue as no contact forms have come through. I will email you. Regards Snuggledown.
Worth it
I was a bit nervous about getting a new duvet but it was all worth it. So snuggly and although slightly 'noisy' it is much more dense than our previous one and easy to wrap around your body without getting too hot.
January 5, 2025
Reply from Snuggledown
Thank you for your feedback! We’re so pleased to hear that your new duvet was worth it and that you’re enjoying the snug feel. The denser design helps with comfort, and we hope you continue to have cozy nights. If you need anything, we’re happy to help!
Kind regards, Snuggledown
Duvet filling all lumping up at edges
I bought a Goose and feather down duvet a couple of years ago. The filling has over time moved toward the edges of the duvet. I've been told there are small holes in each section of the duvet where the goose feathers are blown into when manufactured. These holes are not subsequently sown up. Over time the feathers has moved through these holes and lumped up at the edges of the duvet. Repeated attempts to contact the company have failed. This morning the phone system just cut me off 3 times then a message said the company was now closed for the day? The duvet is unusable but before I discard it I wanted to feed back my experience. The company however does not want to answer my concerns.
January 15, 2025
Unprompted review
Reply from Snuggledown
Hi, sorry you are having issues with the product, please can you email us at info@snuggledown.co.uk with the details and we can help resolve. Also here is some information that may help. The duvets are best shaken from side to side as feathers can migrate over time and also pat the feather from short side to short side. Kind regards Snuggledown
Reply from Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
After sales email responses are…
After sales email responses are appalling. I have emailed three times regarding an issue and have yet to get a reply. Disappointed.
January 2, 2025
Reply from Snuggledown
Hi, i have searched all our email accounts by your email address and cannot find anything. I have emailed you so if you can please respond with the issue and then we can help. Kind regards Snuggledown Team
Very good experience
Very good experience. Order reached on time . Good quality stuff
January 2, 2025
Reply from Snuggledown
Hi,
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our bedding products. Regards Snuggledown
Order delivered with the bag that the…
Order delivered with the bag that the order was in open and tried to contact company on numerous occasions but heard no response not even an acknowledgement
January 2, 2025
Reply from Snuggledown
Hi Sarah, sorry your package became damaged during transit, i have emailed you return details and label. Regards Snuggledown Team
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