I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
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Review summary
Created with AI, based on recent reviews
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The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
Company replied
I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more
Company replied
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more
4.1
Great
200 reviews
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Excellent service straight forward…
Excellent service straight forward ordering and prompt delivery
December 21, 2024
very nice thick and warm
December 20, 2024
I expected the pillows to be a bit more…
I expected the pillows to be a bit more firmer than they were
December 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
order never received...
order never received...no reply from customer service either
December 10, 2024
Reply from Snuggledown
Hi, i have searched emails and cannot find one from you so i have just emailed you with couriers details, if you can please get back to us and we can help. Kind regards Snuggledown Team
Very disappointed
Very disappointed, I ordered a bauble from them on 30th November and still haven't received it, I've tried to contact the company via there link on website and nobody has gotten back to me. Really not happy with the company or the service.
November 30, 2024
Unprompted review
Reply from Snuggledown
Hi, i think you have left review on wrong company as we don't sell baubles. We are a bedding company. Thanks
Paid for express delivery but didn’t…
Paid for express delivery but didn’t get it. Duvet seems fine.
December 4, 2024
Reply from Snuggledown
Hi Jayne, we are really sorry for the delays with the courier. I will refund the express charge back to you. Kind regards Snuggledown Team
Great pillows
Easy to use the website. The pillows arrived well wrapped, on time, as advised in email updates.
Warned that the pillows would smell a little. They did. Clear instructions on receipt of the pillows as to how to manage this, and to plump them up, which they did. You can feel the feathers, however they do not distract from the comfort of the pillows.
December 1, 2024
Reply from Snuggledown
Thank you for your kind and detailed review! We’re thrilled to hear that you found our website easy to use and that your pillows arrived on time and well-wrapped.
We appreciate your understanding regarding the initial smell of the pillows and are glad the instructions helped with plumping them up. It’s wonderful to know that the pillows have met your expectations for comfort despite feeling the feathers slightly.
Your feedback means a lot to us, and we’re delighted that you’re enjoying your purchase. Kind regards Snuggledown Team
Unfortunately I have not received my…
Unfortunately I have not received my Snuggledown duvet yet.😒
November 29, 2024
Reply from Snuggledown
Hi, i will email you regarding this as i have tracked with the couriers for you. Kind regards Snuggledown Team
Easy to order fast delivery as very…
Easy to order fast delivery as very comfortable pillows
November 12, 2024
Quick hassle free delivery and the…
Quick hassle free delivery and the quality of the pillow is excellent, best one I've ever had
November 24, 2024
Very good quality product but don’t…
Very good quality product but don’t feel it gets as hot as I would have expected.
November 20, 2024
The filling is in individual squares…
The filling is in individual squares and therefore stays evenly distributed which is why I chose it, It is very light and warm and has a high quality feel. Very pleased with it.
November 16, 2024
I can recommend this product
I can recommend this product. I ordered the double size and it covers the bed from head to toe. It's 9 settings mean you can be really cosy when it's cold outside or you can just warm up your feet if you have cold toes. It's really "Snuggledown".
November 13, 2024
It's All True!
The blanket arrived in double-quick time and was on the bed within minutes.
November 11, 2024
Good pillow for side sleepers
Good pillow for side sleepers. Price is reasonable and delivery prompt.
November 4, 2024
For the amount you are charging for the…
For the amount you are charging for the duck/ feather pillows they are of I inferior quality. I would have bought 2 more but the down spreads out too thinly and there is no head support
October 12, 2024
Reply from Snuggledown
We appreciate your feedback and are sorry the pillow's quality did not meet your expectations. We will review this to ensure our products offer the support needed.
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