Snuggledown Reviews 200

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, comfort, and how well they are made. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged. The ordering process is frequently described as easy and straightforward. However, some customers were dissatisfied with issues related to their orders, such as receiving stained or poorly packaged items. A few people also mentioned slow response times from customer service when trying to resolve problems or make inquiries.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Customers generally report positive experiences with product quality, praising items like duvets, pillows,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and praised the... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more

Company replied

Rated 4 out of 5 stars

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more



Contact info

4.1

Great

TrustScore 4 out of 5

200 reviews

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Rated 5 out of 5 stars

Very snug.

Really high quality, warm, not too heavy and feels a lot more luxurious than a hollow fibre duvet.

October 1, 2024
Rated 5 out of 5 stars

The product met our expectations and…

The product met our expectations and was delivered on time. We have used the company's pillows before and so this was a repeat purchase. The pillows meet our needs, neither being too hard nor too hard.

August 7, 2024
Rated 1 out of 5 stars

Smelly Pillows

Purchased the Duck Feather & Down Pillows and it stinks! I purchased it because we stayed at a b&b and the pillows were incredibly comfortable, however, I was shocked by how smelly they were when delivered. We tried airing them out for a few days, washed them and aired them out some more and they still smell our new place out. Tried reaching out to Snuggledown and haven’t received any response. Really disappointed as we will likely have to bin them and have just ordered two pillows from a different brand at our expense.

August 17, 2024
Rated 5 out of 5 stars

Very pleased.

Very pleased with my purchase of 4 cotton pillows, very good quality and well made. Parcel arrived in 48 hours so good service from supplier.

August 13, 2024
Rated 5 out of 5 stars

Back For Seconds!

I needed a replacement pillow in a pinch. A Snuggledown pillow, a brand I had never heard of, was on the store shelf at a fair price. Some months later, another pillow was needed and I hunted until I found the near-same by them. They have a very nice outer casing, “fluff” extremely well, and keep very good shape. Shipping was as described (received within days). Thank you!

July 16, 2024
Rated 5 out of 5 stars

Snuggledown

Snuggledown. Intelligence Heat Heated Topper
Bought this for a replacement used for 2 days, knocked a drink over handset didn’t work Contacted there brilliant customer care.Within a few days a new replacement handset received at no charge.Brilliant service will use again

March 2, 2023
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