I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
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Excellent customer support.
Quick delivery and a great product!
Very snug.
Really high quality, warm, not too heavy and feels a lot more luxurious than a hollow fibre duvet.
I ordered a front sleeper pillow and…
I ordered a front sleeper pillow and the one I received was double the thickness I would have expected.
Back sleeper pillow
Exceptional quick delivery. The Pillow is lovely and enabled a good nights sleep. I am thrilled with this item
If he want a good night's sleep but your pillows from this firm.
Excellent all round services from start to finish with the order placed. Very good quality pillows at a reasonable cost.
The product met our expectations and…
The product met our expectations and was delivered on time. We have used the company's pillows before and so this was a repeat purchase. The pillows meet our needs, neither being too hard nor too hard.
Smelly Pillows
Purchased the Duck Feather & Down Pillows and it stinks! I purchased it because we stayed at a b&b and the pillows were incredibly comfortable, however, I was shocked by how smelly they were when delivered. We tried airing them out for a few days, washed them and aired them out some more and they still smell our new place out. Tried reaching out to Snuggledown and haven’t received any response. Really disappointed as we will likely have to bin them and have just ordered two pillows from a different brand at our expense.
Very pleased.
Very pleased with my purchase of 4 cotton pillows, very good quality and well made. Parcel arrived in 48 hours so good service from supplier.
Back For Seconds!
I needed a replacement pillow in a pinch. A Snuggledown pillow, a brand I had never heard of, was on the store shelf at a fair price. Some months later, another pillow was needed and I hunted until I found the near-same by them. They have a very nice outer casing, “fluff” extremely well, and keep very good shape. Shipping was as described (received within days). Thank you!
Snuggledown
Snuggledown. Intelligence Heat Heated Topper
Bought this for a replacement used for 2 days, knocked a drink over handset didn’t work Contacted there brilliant customer care.Within a few days a new replacement handset received at no charge.Brilliant service will use again
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