SnusMe.io Reviews 3,664

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, quality, and competitive pricing, often finding it more affordable than local options, even with shipping and import fees. The ordering process is described as easy, and many appreciate the fast delivery, with packages often arriving quickly from Sweden to various countries, including the US and Canada. The company also handles customs and imports, ensuring a smooth experience for most, and provides good product support when issues arise. However, some customers also noted issues with shipping carriers like FedEx and UPS, leading to delays, lost packages, or damaged goods upon arrival. There were occasional reports of packages being partially opened or missing items, and a few instances of orders being held up in customs for extended periods.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, variety, and quality.... See more

Order

Clients share positive opinions on order, with many reviewers reporting successful and easy ordering... See more

Price

Reviewers highlight positive aspects of price, often finding products to be cheap, fair-priced, and offering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly. Its unfortunate the site has been shu... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ord... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

My go to place for white snus/pouches

My go to place for white snus/pouches, great selection and great customer service.

March 24, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really appreciate being your go-to. It's always nice to hear the selection and service both hit the mark. Thanks for your loyalty.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

No Better Option!

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CUSTOMER SERVICE, so despite the current US Customs issues Snusme always responds/acts quickly. Order from Snusme, you won't regret it!

March 22, 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

What a review, thank you for that. It means a lot to know that the prices, selection, and customer service are all working well for you. We really appreciate the recommendation and your continued support.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick shipping what more can you ask for?

March 23, 2026
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Reply from SnusMe.io

Hi,

Not much more than that. Thanks for taking the time to share your experience, we appreciate it.

Best,
SnusMe Team

Rated 4 out of 5 stars

SnusMe customer service is awesome

SnusMe customer service is awesome. My package, however, didn't show up fully intact and I lost 7 cans. NOT SnusMe's fault, I'm sure customs helped themselves to a sample.

March 23, 2026
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Reply from SnusMe.io

Hi,

Sorry to hear about the missing cans, that's a real bummer. Glad you've had a good experience with our customer service team though. We've reached out to you directly to look into this, so keep an eye on your inbox.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.

March 23, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's great to hear, we'll pass it along to the team. Thanks for the kind words.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

This was a great experience

This was a great experience! Shipping was a little spendy but well worth it. I will definitely order from here again.

March 21, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Happy to hear the overall experience made it worth it. We appreciate you giving us a try and look forward to your next order.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

I am in love with you

I am in love with you. Madly. Deeply. Truly. I don’t need the touch of a man when I have SNUs in my grasp.

March 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Ha, that's quite the love letter! Glad we could make such an impression. Thanks for the review and enjoy your snus. You're welcome back any time!

Best,
SnusMe Team

Rated 5 out of 5 stars

The way to shop

Quality, prices, quick shipping

March 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

The trifecta. Appreciate the kind words.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

Fast shipping to USA

shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do. Snusme actually responds to emails promptly as well :)

March 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really appreciate you recognizing the difference. Fast and reliable delivery is something we put a lot of effort into, and it's great to hear the customer service experience has matched that. Thanks for the trust.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

1 st order

Site confortable, easy fo order. Fast and cheap delivery. Product is a good quality and a low price.

March 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad every part of the experience worked well for you. Thanks for the great review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Quick service

Quick service, great product.

March 19, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Short and sweet, just like our delivery times. Thanks for the review.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Exceptional Customer Service

The products are extremely well priced however the real rockstars are present in the customer service team. Truly professionals with customer centric approach to solutions.

March 17, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really appreciate you highlighting the team like that. They'll be thrilled to hear it. Great prices are important to us, but knowing the customer service experience matches up means even more.

Cheers,
SnusMe Team

Rated 1 out of 5 stars

The shipping was quick

The shipping was quick, I was just unable to pick my package up.

March 17, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the kind words about the shipping. Sorry to hear you had trouble picking it up, hopefully it all worked out in the end. If you ever need any help with a delivery, don't hesitate to reach out.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Thank you

Thank you. I’m a soldier from Canada. Staying in Latvia for 6 months. I cannot get these 77s anywhere else. Made my day and the boys. Will order again soon

March 13, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's great to hear. Glad we could get the 77s to you all the way in Latvia. Thank you for your service, and we look forward to your next order.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

Delivery review

It got here very fast

March 16, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Good to hear the delivery was speedy. We do our best to get orders out quickly, so it's nice to know it's paying off.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Lakrits ON

They don’t sell the ON licorice flavor in the USA so this is perfect. I order a lot each time and appreciate your product and service.

January 23, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're happy to help you get your hands on the ON licorice, it's a great flavor. Always nice to serve loyal customers who know what they like. Thanks for choosing us, and we'll have your next order ready whenever you are.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great Service

Fantastic service and timing

March 16, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really appreciate that. Quick and smooth is what we aim for with every order.

Best,
SnusMe Team

Rated 5 out of 5 stars

Very fast shipping to US

Very fast shipping to US. All items as expected. Will do future business with this company. Great work SnusMe!!

March 16, 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the feedback, glad everything arrived quickly and just as it should. We'll be here whenever you're ready for your next order.

Cheers,
SnusMe Team

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