SnusMe.io Reviews 3,664

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, quality, and competitive pricing, often finding it more affordable than local options, even with shipping and import fees. The ordering process is described as easy, and many appreciate the fast delivery, with packages often arriving quickly from Sweden to various countries, including the US and Canada. The company also handles customs and imports, ensuring a smooth experience for most, and provides good product support when issues arise. However, some customers also noted issues with shipping carriers like FedEx and UPS, leading to delays, lost packages, or damaged goods upon arrival. There were occasional reports of packages being partially opened or missing items, and a few instances of orders being held up in customs for extended periods.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, variety, and quality.... See more

Order

Clients share positive opinions on order, with many reviewers reporting successful and easy ordering... See more

Price

Reviewers highlight positive aspects of price, often finding products to be cheap, fair-priced, and offering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly. Its unfortunate the site has been shu... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ord... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Best place to get snus

Best place to get snus! Been a customer for years, reliable and fast shipping to New Zealand

March 16, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Years of loyalty all the way from New Zealand, that's amazing. Thank you for sticking with us, and we're glad the shipping has stayed reliable over that time. Looking forward to many more orders.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Customer service is top-notch and…

Customer service is top-notch and sincere. Sometimes their product inventory is low, but they find a workaround to keep me happy.

March 16, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's really kind of you to say. We know stock levels can sometimes be tricky, so we're glad the team has been able to find good solutions for you. Customers like you make it easy to go the extra mile.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Recommended cheap price, no bullshit free UPS shipping

great and cheap snus I paid about 60€ for 2 mega cans and 21 cans snus is not damaged or expired :) in my country I could buy only 9 cans for that price

March 15, 2026
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Reply from SnusMe.io

Hi,

That's a solid haul for 60€. We're glad you're getting so much more value compared to local prices, and happy to hear everything arrived fresh and in good condition. Enjoy the stash.

Best,
SnusMe Team

Rated 5 out of 5 stars

Easy

Easy site, payment, and quick delivery.

March 11, 2026
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Reply from SnusMe.io

Hi,

Smooth from start to finish, just the way it should be. Thanks for the review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

great service

on time

efficient

March 13, 2026
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Reply from SnusMe.io

Hi,

Appreciate you taking the time to share that. Glad we delivered on both fronts.

Best regards,
SnusMe Team

Rated 1 out of 5 stars

I’ve been waiting for my order for…

I’ve been waiting for my order for three weeks no clue where it is. Awful service and not the first time I am super disappointed. It claims to have delivered my package but I never received it and there was no tracking update for weeks.

March 12, 2026
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Reply from SnusMe.io

Hi,

We're really sorry to hear this, especially since it's not the first time you've had issues. A package showing as delivered when you haven't received it is incredibly frustrating. Please get in touch with us at support@snusme.com with your order number and we'll do our best to get this resolved for you.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Great products Great service

Ordering was easy and my snus arrived sooner than expected!

March 11, 2026
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Reply from SnusMe.io

Hi,

Love it when a delivery beats expectations. Thanks for the kind words, enjoy your order.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

You guys did great

You guys did great, I was nervous when it went through customs since it was my first order and I seen something about the fda but it was all good

March 10, 2026
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Reply from SnusMe.io

Hi,

We totally get the first-order nerves, especially when customs is involved. Happy to hear it all went through smoothly and that the experience put your mind at ease. Hope to see you back for a second order soon.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Have been ordering from here for awhile…

Have been ordering from here for awhile now and they always ship quickly. Customs is always a challenge but as long as you order the accepted brands in the US I always get my shipments.

March 13, 2026
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Reply from SnusMe.io

Good catch, let me redo that one.

Hi,

Always great to hear from a returning customer. Thanks for sticking with us over the years, and we're glad the shipping speed has been consistently fast for you. We appreciate your loyalty.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

It was amazing

It was amazing. So many flavors and brands to choose from, and they were great about shipping. My order came in 3 days and the box was in perfect condition. Couldn’t be more satisfied .

March 4, 2026
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Reply from SnusMe.io

Hi,

Three-day delivery with the box in perfect shape, that's exactly what we aim for. Glad you're enjoying the variety too, there's always something new to try. Thanks for the great review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Fast shipping via UPS with a tracking…

Fast shipping via UPS with a tracking number and good price for snus.
Thank you!

March 13, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for the kind words. Glad the shipping and pricing both worked out well for you.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Faster than i could’ve dreamed

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping!
ordered at 14pm shipment was ready at 15pm.

package arrived non described and well protected. whole order was complete nothing missing. pricing is also good.

March 12, 2026
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Reply from SnusMe.io

Hi,

One hour from order to shipment and two days across three countries is a pace we're proud of. Really glad everything arrived in good shape and fully intact. Thanks for the detailed review, it's great to know the whole experience hit the mark.

Best regards,
SnusMe Team

Rated 4 out of 5 stars

Fast Delivery, but Package Always Arrives Slightly Open

Fast delivery and everything as it should be. However, the package always arrives slightly opened, and I’m not sure whether this happens at customs or because of a curious courier. Nothing has ever been missing, but I’m giving one star less because the package is always partially opened. It’s opened in such a way that someone could easily take items out one by one if they wanted to unpack the whole box.

March 9, 2026
Unprompted review
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Reply from SnusMe.io

Hi,

Thank you for your kind words about the delivery speed. We're sorry to hear the packaging hasn't arrived in perfect condition. While we do pack orders securely on our end, we understand how unsettling it can be to receive a package that looks like it's been tampered with. We appreciate you flagging this and will keep an eye on it to make sure our packaging holds up as well as possible during transit.

Kind regards,
SnusMe Team

Rated 1 out of 5 stars

Not impressed with their website

Not impressed with their website, I know I clicked 6mg then when I placed order it reverted back to 3mg, no returns no refunds no discount code for inconvenience. When I’m ordering 20 cans of Zyn at a time it sucks to get wrong ones.

March 12, 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

That sounds really frustrating, especially with a larger order like that. Getting 20 cans in the wrong strength is not a small mix-up, and we completely understand your disappointment. We'd like to look into this further and see what we can do for you, so please reach out to support@snusme.com with your order details and we'll take it from there.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great Experience

Always deliver. Fast shipping even coming to the US from Europe. FDA clearance is not in their control, but they've always been released (2-3 days in customs). They add stickers saying it contains nicotine so they pass on through. Better nicotine tasting pouches compared to the states. It's legit.

March 11, 2026
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Reply from SnusMe.io

Hi,

Really glad to hear everything has been arriving smoothly for you in the US. It's great that you've had a consistent experience with customs clearance too. Always nice when customers discover the wider variety of flavors available over here in Europe.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

The package arrived quickly( ordered it…

The package arrived quickly( ordered it Friday got it the next Wednesday) which is pretty crazy since it came from Sweden. The mega can had an interesting feature, a second compartment on top of the first that contained a smaller container about the size of a Zyn can so you don’t have to tote the whole can around. I found that pretty neat. The flavor is great and the first pouch lasted about 2 hours so this single can ought to last me at least 3-4 months. At roughly $65 dollars including shipping, the deal is phenomenal. I would recommend these pouches to friends who use similar products. The can will also be perfect for craft project supplies in the future. When I run out of the pouches I definitely plan on ordering another can. That won’t be for quite a while though unfortunately.

March 11, 2026
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Reply from SnusMe.io

Hi,

Friday to Wednesday from Sweden to the US is a solid turnaround. Glad you're enjoying the mega can, that built-in smaller compartment is a great feature for when you're on the go. Sounds like you've got plenty to last you a while, but we'll be here whenever you're ready for the next one.

All the best,
SnusMe Team

Rated 5 out of 5 stars

A Good Choice

On time and no issues

March 9, 2026
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Reply from SnusMe.io

Hi,

That's what we like to hear. Thanks for taking the time to leave a review, we appreciate it.

Best,
SnusMe Team

Rated 5 out of 5 stars

Fast and good delivery

Fast and good delivery. I thought that my country customs vil confiscate the goods or there will be astronomical tax but everything was good and I'm happy. 10/10

March 10, 2026
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Reply from SnusMe.io

Hi,

Great to hear it all went through without any issues. We know customs can feel like a bit of a gamble, so we're glad everything worked out smoothly for you. Thanks for the 10/10, that really means a lot.

Warm regards,
SnusMe Team

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